[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
- From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sun, 16 May 2004 12:10:33 -0400
UPS Has a claims Department , and if you arent Satisfied with how you are
being treated, ask for that department, or ask for the Supervisor of the
person you are speaking to. The Beaurocracy in these big Companies is half
the problem...but once you get on the phone with the right party (at UPS) ,
you will begin to see things work for you. I got a Claim processed EVERY
Time I did this correctly, and Firmly explained my dissatisfaction without
dumping my emotional baggage on the Person on the phone. I got the Check in
the amount I accessed the Damage to be WORTH TO ME in about 4 Weeks. Again,
this was Insured each instance for the $100 Basic Coverage, and Every time I
was under that amount as the "Declared Value".....which I sugguest Everyone
include when they ship something, because you never know. If it were such a
Mission Critical Shipment, I would have said add an additional $100 , making
it insured up to $200 for I think another $2.50 for the Additional $100 of
coverage.
I am fine with the Concept of Waiting for my Payment as long as I feel I am
understood when I voice my Complaint. However, if they do feel there is any
sense of foul play / Fraud like the intentional Shipping of "Junk" they will
not cooperate at all. Same way with most Insurance places who want to remain
efficient for their customers.
Steve Hearns
Technotronic Dimensions, NY [USA]
WWW.TECHNOTRONIC-DIMENSIONS.COM
1-877-817-9885 (Voice / Fax Toll Free - US Only)
----- Original Message -----
From: "Doug Keller" <dek@xxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Sunday, May 16, 2004 7:51 AM
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
Clint sent me a MB last year that he had went ahead and already put the
processor in. (You know the processor that goes into the LOCKING
socket??). And I have griped to him many, many times about how him
packing stuff in "over-kill" mode. Anyway, this package comes ups, and
somewhere along the line it had been dropped or banged so hard that the
processor had been knocked out of the STILL LOCKED SOCKET. It was
rolling around in the box with about half of the pins bent flat. Clint
said they have to have dropped it from a 5 story building to do that. I
called in a claim and was told that they would "pick it up next week to
be inspected by their damage team" and that it "must be packed in the
original container in the original received condition", blah-blah-blah.
I told them I didn't have 6-10 weeks to wait on this, that I had a
customer waiting as we spoke. I heard, "We're sorry sir, but that is our
policy. Would you like to cancel the claim?". To make a long story
short, I managed to straighten the pins on the processor and get it back
together myself and it still worked. But I lost about 20 man-hours in
the process that I got no pay or compensation whatsoever for.
Doug Keller
Wis-Kel Electronics
101 Freeland Ave.
Terra Alta, WV
USA 26764
dek@xxxxxxxxxxxxxx
dek@xxxxxxxxxxxxxxx
http://www.tech-assist.org
"Learn from the mistakes of others, because you
won't live long enough to make them all yourself"
George wrote:
>How about a time when I received a hard-drive that shipped UPS and marked
>"fragile electronic equipment handle with care", the idiot dumped the box
to
>the floor making a very loud noise and left. I was appalled when I later
saw
>that it was the hard-drive that was on order. I specify USPS Priority Mail
>when ever possible, always received good service from the post office.
>Recently I have been receiving Fed-Ex without any problems.
>
>George
>Afana Electronics
>Moreno Valley, CA
>----- Original Message -----
>From: "J Silverman" <greentron@xxxxxxx>
>To: <techassist@xxxxxxxxxxxxx>
>Sent: Friday, May 14, 2004 12:24 PM
>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
>
>
>
>
>>Sounds like a good way to make money! At least 50% of the monitors and
>>
>>
>vcrs
>
>
>>we shipped UPS would get damaged no matter how we packed them. Double and
>>triple packing, bubble wrap, peanuts, etc. One dealer in Forest City NC
>>refused to accept any stuff shipped UPS because it was always damaged in
>>some way ( they used to bring the stuff to us for warranty service and I
>>
>>
>had
>
>
>>to tell them sorry shipping damage). So we could ship stuff insured and
>>
>>
>ask
>
>
>>for the opportunity value when they break it!
>>It was such a pain in the neck fighting with UPS over shipping damage that
>>we bought a van and ran a route in a 60 mile radius 3 days a week for many
>>years, with about 50 items dropped off and 50 picked up each trip. When
>>
>>
>the
>
>
>>stuff got cheaper the volume fell off and we gradually discontinued the
>>pickup service. We still ship camcorders but with 12 inchs of packing on
>>each side they seem to survive the system.
>>Jerry Silverman
>>Greentron Inc
>>4 Newland Ave
>>Greenville SC 29609
>>864 232 3889
>>Fax 271 2080
>>mailto:greentron@xxxxxxx
>>----- Original Message -----
>>From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
>>To: <techassist@xxxxxxxxxxxxx>
>>Sent: Thursday, May 13, 2004 7:41 PM
>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
>>
>>
>>
>>
>>>If I packaged the Item improperly, or whatever caused the Damage , was
>>>clearly my fault, of Course. Why wouldnt I ?
>>>
>>>I didnt like the Fact that this Seller Actually WORKED For Fed ex, got a
>>>Discounted Rate, and did not know how to pack up a Monitor. She basicly
>>>admitted it was her fault, but would only recommend they pay me the
>>>
>>>
>>Shipping
>>
>>
>>>cost, plus what I bid for it on Ebay. The item was covered by Fed Ex for
>>>
>>>
>>up
>>
>>
>>>to $100.....so I dont see this as a problem at all as it had a Dollar
>>>
>>>
>>Value
>>
>>
>>>to me worth more than the Bidding price which is actually , believe it
>>>
>>>
>or
>
>
>>>not, why people buy on Ebay to begin with. If Someone buys a TV with a
>>>broken control Button on Ebay and Recieves the Item with the Case all
>>>
>>>
>>busted
>>
>>
>>>up because of Improper Packing, the Buyer ought to be compensated -
>>>
>>>
>>period.
>>
>>
>>>Its not their Fault the ITEM was damaged in shipping, and if they are
>>>
>>>
>>pissed
>>
>>
>>>off, and ask for compensation under the $100 coverage on all their
>>>shipments, what the heck is wrong with that? In their View, this was a
>>>
>>>
>>Scam.
>>
>>
>>>
>>>
>>>Steve Hearns
>>>Technotronic Dimensions, NY [USA]
>>>WWW.TECHNOTRONIC-DIMENSIONS.COM
>>>1-877-817-9885 (Voice / Fax Toll Free - US Only)
>>>
>>>----- Original Message -----
>>>From: "J Silverman" <greentron@xxxxxxx>
>>>To: <techassist@xxxxxxxxxxxxx>
>>>Sent: Thursday, May 13, 2004 4:55 PM
>>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
>>>
>>>
>>>Suppose you had an accident with a piece of a dealers store stock and
>>>
>>>
>they
>
>
>>>wanted you to reimburse them at the retail price. Would you do it?
>>>Jerry Silverman
>>>Greentron Inc
>>>4 Newland Ave
>>>Greenville SC 29609
>>>864 232 3889
>>>Fax 271 2080
>>>mailto:greentron@xxxxxxx
>>>----- Original Message -----
>>>From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
>>>To: <techassist@xxxxxxxxxxxxx>
>>>Sent: Thursday, May 13, 2004 12:42 PM
>>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
>>>
>>>
>>>
>>>
>>>>I would take UPS over Fedex Ground any day. I bought a Broken Monitor
>>>>
>>>>
>>on
>>
>>
>>>>Ebay a while ago which had a fairly well known problem that was a
>>>>
>>>>
>>>relatively
>>>
>>>
>>>>easy fix. The Seller worked for Fed Ex, and got a discount on Ground
>>>>Shipping. Problem was, she didnt know how to pack. Result was a
>>>>
>>>>
>Monitor
>
>
>>>>recieved with all the PC boadrs cracked apart.
>>>>
>>>>When I told her the Cost of replacing all these Boards From Samsung (
>>>>
>>>>
>>>About
>>>
>>>
>>>>$300) exceeded what a New Monitor Cost, and there was now more wrong
>>>>
>>>>
>>with
>>
>>
>>>>it than original problem, she was not to happy. I asked for
>>>>
>>>>
>Compensation
>
>
>>>for
>>>
>>>
>>>>what I could have sold it for if I fixed it up and sold it locally,
>>>>
>>>>
>only
>
>
>>>>about $70 and She refused. She also would not cooperate With Fed EX ,
>>>>
>>>>
>>and
>>
>>
>>>>Fed Ex basicly sided with her, saying all I could recoup was the
>>>>
>>>>
>>original
>>
>>
>>>>price the monitor sold for when I won it , whch was like $15, +22
>>>>
>>>>
>>>Shipping.
>>>
>>>
>>>>They actually sent a Guy to inspect the Shipment - and it was a joke.
>>>>
>>>>
>He
>
>
>>>>didnt even want to view the Boards inside the monitor, just wanted to
>>>>
>>>>
>>take
>>
>>
>>>>it, and would not say that I would be getting a Claim going for
>>>>
>>>>
>>>$70....they
>>>
>>>
>>>>kept saying $37 all the time. Needless to Say I still have the monitor
>>>>
>>>>
>>>here
>>>
>>>
>>>>for when things are REALLY REALLY Slow, and I suppose I will try to
>>>>
>>>>
>fix
>
>
>>>the
>>>
>>>
>>>>boards, but they are really badly damaged. Theres no guarantee they
>>>>
>>>>
>will
>
>
>>>>work.
>>>>
>>>>At Least With UPS, they know these things happen once in a While, and
>>>>
>>>>
>>they
>>
>>
>>>>will cover you and get a claim started. Fed Ex would not Start a Claim
>>>>
>>>>
>>at
>>
>>
>>>>all. UPS has done this a couple of Times before for me in the past in
>>>>
>>>>
>>same
>>
>>
>>>>Scenarios and never whined about it. I told this to the Fed Ex Guy,
>>>>
>>>>
>and
>
>
>>he
>>
>>
>>>>seemed not to care, and I told him I would never Ship ANYTHING out FED
>>>>
>>>>
>>EX
>>
>>
>>>>because of this incident. He Seemed not to be interested in losing me
>>>>
>>>>
>as
>
>
>>a
>>
>>
>>>>Customer or potential Customer. UPS and DHL I dont think would ever
>>>>
>>>>
>act
>
>
>>>this
>>>
>>>
>>>>Way.
>>>>
>>>>Steve Hearns
>>>>Technotronic Dimensions, NY [USA]
>>>>WWW.TECHNOTRONIC-DIMENSIONS.COM
>>>>1-877-817-9885 (Voice / Fax Toll Free - US Only)
>>>>
>>>>
>>>>----- Original Message -----
>>>>From: <gulftech@xxxxxxxx>
>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>Sent: Thursday, May 13, 2004 10:37 AM
>>>>Subject: [TechAssist] Airborne Express vs. UPS
>>>>
>>>>
>>>>We have before talked about reasons to avoid using UPS. Many of the
>>>>
>>>>boxes I get from UPS or at least partially crushed.
>>>>
>>>>I order often from Tritronics. When shipped by Airborne, I receive my
>>>>order in three days or less. Today, I called to check on an order
>>>>
>>>>
>from
>
>
>>>>5/7. Was sent out 5/7 using UPS. Was told it is scheduled for
>>>>
>>>>
>>deliverly
>>
>>
>>>>today. Six days? Way too long, especially when the order contains
>>>>
>>>>
>>items
>>
>>
>>>>holding up a repair.
>>>>
>>>>Tritronics uses both UPS and Airborne, as well as the US Mail for
>>>>
>>>>
>>certain
>>
>>
>>>>items. I will specify shipment by Airborne in the future.
>>>>
>>>>
>>>>Ken Smith
>>>>Gulf Technical Services
>>>>3034 Gulf Breeze Parkway
>>>>Gulf Breeze, FL 32563
>>>>850-934-8324 (Voice) 850-932-0819 (Fax)
>>>>
>>>>
>>>>________________________________________________________________
>>>>The best thing to hit the Internet in years - Juno SpeedBand!
>>>>Surf the Web up to FIVE TIMES FASTER!
>>>>Only $14.95/ month - visit www.juno.com to sign up today!
>>>>
>>>>
>>>>
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