[TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
- From: "J Silverman" <greentron@xxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 18 May 2004 14:00:14 -0400
First of all, now that UPS is in the repair business on an exclusive basis,
bypassing both independent servicers and parts distributors, we consider
them competitors and redirect shipping where possible. You can check this
out on their Website. They call the division doing the repairs Supply Chain
Solutions. They repair cell phones, computers, video projectors, and other
items on an exclusive basis and sell no parts or service manuals for those
items. There is a link you can click on to see examples of "service
problems" that they have solved for the manufacturers. The SCS division
grosses about 3 billion per year.
Second, as far as damage goes, all of the shipped items are handled the same
way. They go to hubs where the packages go down gravity conveyers to another
conveyor at right angles. Sometimes the gravity conveyor backs up and the
boxes coming down smash into one another. A 75 pound box hitting a
stationary box at an angle can make quite a dent! Small boxes can bounce up
into the air and fall off the conveyor or even get tangled up in the
machinery underneath. Thin, envelope type packages can slip between the
conveyor rollers and get torn to pieces. Once you understand the handling
system you get a better idea of how you have to pack things to survive.
Jerry Silverman
Greentron Inc
4 Newland Ave
Greenville SC 29609
864 232 3889
Fax 271 2080
mailto:greentron@xxxxxxx
----- Original Message -----
From: "JMartin.ExcelDistributinginc.com" <jmartin@xxxxxxxxxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, May 18, 2004 11:10 AM
Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> Well, quite a subject here. It becomes a headache on our end sometimes.
> Here's what we deal with.
>
> As most of you know we use Airborne, UPS, Fed Ex ground and USPS. Some
> areas get better service with one and some guys prefer one over the other,
> we use whichever you wish.
>
> There are a lot more damages with UPS. As a matter of fact in the last 2
> days we got back 6 (yes, six) HA68ADT275 picture tubes that were either
> broken or the box became round after shipping and the cust. refused
> (rightfully so). UPS says there is insufficient cushioning when we claim
> these and they cannot reimburse us. Our rep will be in and check them and
> hopefully they'll cover the costs but so much time has been wasted
already.
> We are reshipping 3 of them today with Airborne so we'll see how that
goes.
>
> We send our shields and screens with Fed Ex ground and have had pretty
good
> luck so far but have had a couple damages. I don't think some drivers and
> handlers can read or understand what F R A G I L E means.
>
> I can understand damages every now and then it is too often with UPS.
> Airborne has the least claims and Fed Ex takes the oversize stuff
cheapest.
> It's kind of a gamble no matter who you ship with, make sure you get
> insurance :-)
>
> If you prefer a certain carrier, let us know with your next order.
Thanks!
>
> Sincerely,
>
> Jason Martin
> Excel Distributing Inc.
> 1819 Mentor Ave.
> Cincinnati, Ohio 45212
>
> ph-800-733-3329 fax- 800-735-8007
> www.ExcelDistributingInc.com
> =========================================================
> 2nd Day Air for just $7 up to 5 lbs. with only a $20 order!
> =========================================================
> We will meet or beat any advertised price on Thomson RCA parts!!!
> =========================================================
> - - - A backward poet writes inverse - - -
>
> ----- Original Message -----
> From: "Doug Keller" <dek@xxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Sunday, May 16, 2004 7:51 AM
> Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
>
>
> > Clint sent me a MB last year that he had went ahead and already put the
> > processor in. (You know the processor that goes into the LOCKING
> > socket??). And I have griped to him many, many times about how him
> > packing stuff in "over-kill" mode. Anyway, this package comes ups, and
> > somewhere along the line it had been dropped or banged so hard that the
> > processor had been knocked out of the STILL LOCKED SOCKET. It was
> > rolling around in the box with about half of the pins bent flat. Clint
> > said they have to have dropped it from a 5 story building to do that. I
> > called in a claim and was told that they would "pick it up next week to
> > be inspected by their damage team" and that it "must be packed in the
> > original container in the original received condition", blah-blah-blah.
> > I told them I didn't have 6-10 weeks to wait on this, that I had a
> > customer waiting as we spoke. I heard, "We're sorry sir, but that is our
> > policy. Would you like to cancel the claim?". To make a long story
> > short, I managed to straighten the pins on the processor and get it back
> > together myself and it still worked. But I lost about 20 man-hours in
> > the process that I got no pay or compensation whatsoever for.
> >
> > Doug Keller
> > Wis-Kel Electronics
> > 101 Freeland Ave.
> > Terra Alta, WV
> > USA 26764
> > dek@xxxxxxxxxxxxxx
> > dek@xxxxxxxxxxxxxxx
> > http://www.tech-assist.org
> > "Learn from the mistakes of others, because you
> > won't live long enough to make them all yourself"
> >
> >
> >
> >
> >
> > George wrote:
> >
> > >How about a time when I received a hard-drive that shipped UPS and
marked
> > >"fragile electronic equipment handle with care", the idiot dumped the
box
> to
> > >the floor making a very loud noise and left. I was appalled when I
later
> saw
> > >that it was the hard-drive that was on order. I specify USPS Priority
> Mail
> > >when ever possible, always received good service from the post office.
> > >Recently I have been receiving Fed-Ex without any problems.
> > >
> > >George
> > >Afana Electronics
> > >Moreno Valley, CA
> > >----- Original Message -----
> > >From: "J Silverman" <greentron@xxxxxxx>
> > >To: <techassist@xxxxxxxxxxxxx>
> > >Sent: Friday, May 14, 2004 12:24 PM
> > >Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > >
> > >
> > >
> > >
> > >>Sounds like a good way to make money! At least 50% of the monitors and
> > >>
> > >>
> > >vcrs
> > >
> > >
> > >>we shipped UPS would get damaged no matter how we packed them. Double
> and
> > >>triple packing, bubble wrap, peanuts, etc. One dealer in Forest City
NC
> > >>refused to accept any stuff shipped UPS because it was always damaged
in
> > >>some way ( they used to bring the stuff to us for warranty service and
I
> > >>
> > >>
> > >had
> > >
> > >
> > >>to tell them sorry shipping damage). So we could ship stuff insured
and
> > >>
> > >>
> > >ask
> > >
> > >
> > >>for the opportunity value when they break it!
> > >>It was such a pain in the neck fighting with UPS over shipping damage
> that
> > >>we bought a van and ran a route in a 60 mile radius 3 days a week for
> many
> > >>years, with about 50 items dropped off and 50 picked up each trip.
When
> > >>
> > >>
> > >the
> > >
> > >
> > >>stuff got cheaper the volume fell off and we gradually discontinued
the
> > >>pickup service. We still ship camcorders but with 12 inchs of packing
on
> > >>each side they seem to survive the system.
> > >>Jerry Silverman
> > >>Greentron Inc
> > >>4 Newland Ave
> > >>Greenville SC 29609
> > >>864 232 3889
> > >>Fax 271 2080
> > >>mailto:greentron@xxxxxxx
> > >>----- Original Message -----
> > >>From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > >>To: <techassist@xxxxxxxxxxxxx>
> > >>Sent: Thursday, May 13, 2004 7:41 PM
> > >>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > >>
> > >>
> > >>
> > >>
> > >>>If I packaged the Item improperly, or whatever caused the Damage ,
was
> > >>>clearly my fault, of Course. Why wouldnt I ?
> > >>>
> > >>>I didnt like the Fact that this Seller Actually WORKED For Fed ex,
got
> a
> > >>>Discounted Rate, and did not know how to pack up a Monitor. She
basicly
> > >>>admitted it was her fault, but would only recommend they pay me the
> > >>>
> > >>>
> > >>Shipping
> > >>
> > >>
> > >>>cost, plus what I bid for it on Ebay. The item was covered by Fed Ex
> for
> > >>>
> > >>>
> > >>up
> > >>
> > >>
> > >>>to $100.....so I dont see this as a problem at all as it had a Dollar
> > >>>
> > >>>
> > >>Value
> > >>
> > >>
> > >>>to me worth more than the Bidding price which is actually , believe
it
> > >>>
> > >>>
> > >or
> > >
> > >
> > >>>not, why people buy on Ebay to begin with. If Someone buys a TV with
a
> > >>>broken control Button on Ebay and Recieves the Item with the Case all
> > >>>
> > >>>
> > >>busted
> > >>
> > >>
> > >>>up because of Improper Packing, the Buyer ought to be compensated -
> > >>>
> > >>>
> > >>period.
> > >>
> > >>
> > >>>Its not their Fault the ITEM was damaged in shipping, and if they are
> > >>>
> > >>>
> > >>pissed
> > >>
> > >>
> > >>>off, and ask for compensation under the $100 coverage on all their
> > >>>shipments, what the heck is wrong with that? In their View, this was
a
> > >>>
> > >>>
> > >>Scam.
> > >>
> > >>
> > >>>
> > >>>
> > >>>Steve Hearns
> > >>>Technotronic Dimensions, NY [USA]
> > >>>WWW.TECHNOTRONIC-DIMENSIONS.COM
> > >>>1-877-817-9885 (Voice / Fax Toll Free - US Only)
> > >>>
> > >>>----- Original Message -----
> > >>>From: "J Silverman" <greentron@xxxxxxx>
> > >>>To: <techassist@xxxxxxxxxxxxx>
> > >>>Sent: Thursday, May 13, 2004 4:55 PM
> > >>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > >>>
> > >>>
> > >>>Suppose you had an accident with a piece of a dealers store stock and
> > >>>
> > >>>
> > >they
> > >
> > >
> > >>>wanted you to reimburse them at the retail price. Would you do it?
> > >>>Jerry Silverman
> > >>>Greentron Inc
> > >>>4 Newland Ave
> > >>>Greenville SC 29609
> > >>>864 232 3889
> > >>>Fax 271 2080
> > >>>mailto:greentron@xxxxxxx
> > >>>----- Original Message -----
> > >>>From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > >>>To: <techassist@xxxxxxxxxxxxx>
> > >>>Sent: Thursday, May 13, 2004 12:42 PM
> > >>>Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!)
> > >>>
> > >>>
> > >>>
> > >>>
> > >>>>I would take UPS over Fedex Ground any day. I bought a Broken
Monitor
> > >>>>
> > >>>>
> > >>on
> > >>
> > >>
> > >>>>Ebay a while ago which had a fairly well known problem that was a
> > >>>>
> > >>>>
> > >>>relatively
> > >>>
> > >>>
> > >>>>easy fix. The Seller worked for Fed Ex, and got a discount on Ground
> > >>>>Shipping. Problem was, she didnt know how to pack. Result was a
> > >>>>
> > >>>>
> > >Monitor
> > >
> > >
> > >>>>recieved with all the PC boadrs cracked apart.
> > >>>>
> > >>>>When I told her the Cost of replacing all these Boards From Samsung
(
> > >>>>
> > >>>>
> > >>>About
> > >>>
> > >>>
> > >>>>$300) exceeded what a New Monitor Cost, and there was now more
wrong
> > >>>>
> > >>>>
> > >>with
> > >>
> > >>
> > >>>>it than original problem, she was not to happy. I asked for
> > >>>>
> > >>>>
> > >Compensation
> > >
> > >
> > >>>for
> > >>>
> > >>>
> > >>>>what I could have sold it for if I fixed it up and sold it locally,
> > >>>>
> > >>>>
> > >only
> > >
> > >
> > >>>>about $70 and She refused. She also would not cooperate With Fed EX
,
> > >>>>
> > >>>>
> > >>and
> > >>
> > >>
> > >>>>Fed Ex basicly sided with her, saying all I could recoup was the
> > >>>>
> > >>>>
> > >>original
> > >>
> > >>
> > >>>>price the monitor sold for when I won it , whch was like $15, +22
> > >>>>
> > >>>>
> > >>>Shipping.
> > >>>
> > >>>
> > >>>>They actually sent a Guy to inspect the Shipment - and it was a
joke.
> > >>>>
> > >>>>
> > >He
> > >
> > >
> > >>>>didnt even want to view the Boards inside the monitor, just wanted
to
> > >>>>
> > >>>>
> > >>take
> > >>
> > >>
> > >>>>it, and would not say that I would be getting a Claim going for
> > >>>>
> > >>>>
> > >>>$70....they
> > >>>
> > >>>
> > >>>>kept saying $37 all the time. Needless to Say I still have the
monitor
> > >>>>
> > >>>>
> > >>>here
> > >>>
> > >>>
> > >>>>for when things are REALLY REALLY Slow, and I suppose I will try to
> > >>>>
> > >>>>
> > >fix
> > >
> > >
> > >>>the
> > >>>
> > >>>
> > >>>>boards, but they are really badly damaged. Theres no guarantee they
> > >>>>
> > >>>>
> > >will
> > >
> > >
> > >>>>work.
> > >>>>
> > >>>>At Least With UPS, they know these things happen once in a While,
and
> > >>>>
> > >>>>
> > >>they
> > >>
> > >>
> > >>>>will cover you and get a claim started. Fed Ex would not Start a
Claim
> > >>>>
> > >>>>
> > >>at
> > >>
> > >>
> > >>>>all. UPS has done this a couple of Times before for me in the past
in
> > >>>>
> > >>>>
> > >>same
> > >>
> > >>
> > >>>>Scenarios and never whined about it. I told this to the Fed Ex Guy,
> > >>>>
> > >>>>
> > >and
> > >
> > >
> > >>he
> > >>
> > >>
> > >>>>seemed not to care, and I told him I would never Ship ANYTHING out
FED
> > >>>>
> > >>>>
> > >>EX
> > >>
> > >>
> > >>>>because of this incident. He Seemed not to be interested in losing
me
> > >>>>
> > >>>>
> > >as
> > >
> > >
> > >>a
> > >>
> > >>
> > >>>>Customer or potential Customer. UPS and DHL I dont think would ever
> > >>>>
> > >>>>
> > >act
> > >
> > >
> > >>>this
> > >>>
> > >>>
> > >>>>Way.
> > >>>>
> > >>>>Steve Hearns
> > >>>>Technotronic Dimensions, NY [USA]
> > >>>>WWW.TECHNOTRONIC-DIMENSIONS.COM
> > >>>>1-877-817-9885 (Voice / Fax Toll Free - US Only)
> > >>>>
> > >>>>
> > >>>>----- Original Message -----
> > >>>>From: <gulftech@xxxxxxxx>
> > >>>>To: <techassist@xxxxxxxxxxxxx>
> > >>>>Sent: Thursday, May 13, 2004 10:37 AM
> > >>>>Subject: [TechAssist] Airborne Express vs. UPS
> > >>>>
> > >>>>
> > >>>>We have before talked about reasons to avoid using UPS. Many of the
> > >>>>
> > >>>>boxes I get from UPS or at least partially crushed.
> > >>>>
> > >>>>I order often from Tritronics. When shipped by Airborne, I receive
my
> > >>>>order in three days or less. Today, I called to check on an order
> > >>>>
> > >>>>
> > >from
> > >
> > >
> > >>>>5/7. Was sent out 5/7 using UPS. Was told it is scheduled for
> > >>>>
> > >>>>
> > >>deliverly
> > >>
> > >>
> > >>>>today. Six days? Way too long, especially when the order contains
> > >>>>
> > >>>>
> > >>items
> > >>
> > >>
> > >>>>holding up a repair.
> > >>>>
> > >>>>Tritronics uses both UPS and Airborne, as well as the US Mail for
> > >>>>
> > >>>>
> > >>certain
> > >>
> > >>
> > >>>>items. I will specify shipment by Airborne in the future.
> > >>>>
> > >>>>
> > >>>>Ken Smith
> > >>>>Gulf Technical Services
> > >>>>3034 Gulf Breeze Parkway
> > >>>>Gulf Breeze, FL 32563
> > >>>>850-934-8324 (Voice) 850-932-0819 (Fax)
> > >>>>
> > >>>>
> > >>>>________________________________________________________________
> > >>>>The best thing to hit the Internet in years - Juno SpeedBand!
> > >>>>Surf the Web up to FIVE TIMES FASTER!
> > >>>>Only $14.95/ month - visit www.juno.com to sign up today!
> > >>>>
> > >>>>
> > >>>>
> >
>
>>--------------------------------------------------------------------------
> > >>
> > >>
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> > >>>
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