I had a claim on Fed-Ex ground on a CRT that the box was destroyed and the tube cracked. Filed the claim and in less than a week I was paid. Had a shipment by Airborne Express that took ten days to get it (so much for second day air). I have had UPS lose shipments and the supplier had to re-ship. Never did show up. I had a shipment and UPS refused it saying it was too big and if it were of the proper size it would cost around $65 to ship. Took it to Fed-Ex and no hassles and it cost $16 to ship. Needless to say, guess who gets my business. Daryl Daryl's TV 2402 Wyoming Ave. El Paso, TX 79903 daryls_tv@xxxxxxx www.angelfire.com/tv2/daryls_tv ----- Original Message ----- From: "Leonard G. Caillouet" <lcaillo@xxxxxxx> Date: Thu, 13 May 2004 13:44:27 -0400 To: <techassist@xxxxxxxxxxxxx> Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!) > Every claim that I have filed with UPS for damaged products in the past 4 > years has been routinely rejected for insufficient packaging (including > units double boxed and using the original manufacturer's packaging...we do > one or the other or both on all shipments) and only after hours on the phone > and threatening to cancel our account have any of them been paid. Typical > time frame is 6-8 weeks to resolve a claim. > > UPS is very close to being replaced here. We have much better service from > FedEx, although I have not had to make a single claim with them, so I am not > familiar with their process. > > Leonard G. Caillouet > Electronics World > Gainesville, FL > 352-332-5608 > 352-332-5668 (fax) > > > ----- Original Message ----- > From: "Technotronic Dimensions" <steve@xxxxxxxxxxxxxxxxxxxxxxxxxxx> > To: <techassist@xxxxxxxxxxxxx> > Sent: Thursday, May 13, 2004 12:42 PM > Subject: [TechAssist] Re: Airborne Express vs. UPS (And Fed EX!) > > > > I would take UPS over Fedex Ground any day. I bought a Broken Monitor on > > Ebay a while ago which had a fairly well known problem that was a > relatively > > easy fix. The Seller worked for Fed Ex, and got a discount on Ground > > Shipping. Problem was, she didnt know how to pack. Result was a Monitor > > recieved with all the PC boadrs cracked apart. > > > > When I told her the Cost of replacing all these Boards From Samsung ( > About > > $300) exceeded what a New Monitor Cost, and there was now more wrong with > > it than original problem, she was not to happy. I asked for Compensation > for > > what I could have sold it for if I fixed it up and sold it locally, only > > about $70 and She refused. She also would not cooperate With Fed EX , and > > Fed Ex basicly sided with her, saying all I could recoup was the original > > price the monitor sold for when I won it , whch was like $15, +22 > Shipping. > > They actually sent a Guy to inspect the Shipment - and it was a joke. He > > didnt even want to view the Boards inside the monitor, just wanted to take > > it, and would not say that I would be getting a Claim going for > $70....they > > kept saying $37 all the time. Needless to Say I still have the monitor > here > > for when things are REALLY REALLY Slow, and I suppose I will try to fix > the > > boards, but they are really badly damaged. Theres no guarantee they will > > work. > > > > At Least With UPS, they know these things happen once in a While, and they > > will cover you and get a claim started. Fed Ex would not Start a Claim at > > all. UPS has done this a couple of Times before for me in the past in same > > Scenarios and never whined about it. I told this to the Fed Ex Guy, and he > > seemed not to care, and I told him I would never Ship ANYTHING out FED EX > > because of this incident. He Seemed not to be interested in losing me as a > > Customer or potential Customer. UPS and DHL I dont think would ever act > this > > Way. > > > > Steve Hearns > > Technotronic Dimensions, NY [USA] > > WWW.TECHNOTRONIC-DIMENSIONS.COM > > 1-877-817-9885 (Voice / Fax Toll Free - US Only) > > > > > > ----- Original Message ----- > > From: <gulftech@xxxxxxxx> > > To: <techassist@xxxxxxxxxxxxx> > > Sent: Thursday, May 13, 2004 10:37 AM > > Subject: [TechAssist] Airborne Express vs. UPS > > > > > > We have before talked about reasons to avoid using UPS. Many of the > > > > boxes I get from UPS or at least partially crushed. > > > > I order often from Tritronics. When shipped by Airborne, I receive my > > order in three days or less. Today, I called to check on an order from > > 5/7. Was sent out 5/7 using UPS. Was told it is scheduled for deliverly > > today. Six days? Way too long, especially when the order contains items > > holding up a repair. > > > > Tritronics uses both UPS and Airborne, as well as the US Mail for certain > > items. I will specify shipment by Airborne in the future. > > > > > > Ken Smith > > Gulf Technical Services > > 3034 Gulf Breeze Parkway > > Gulf Breeze, FL 32563 > > 850-934-8324 (Voice) 850-932-0819 (Fax) > > -- ___________________________________________________________ Sign-up for Ads Free at Mail.com http://promo.mail.com/adsfreejump.htm ----------------------------------------------------------------------------- Lost Password: http://www.tech-assist.org and select "Login Problems?". Email Archives: //www.freelists.org/archives/techassist/