Hi Ed Since you have the paid version of AVG, you could easily find out what the reason was that Billy couldn't run AVG when Windows was in safe mode. I don't know if his reacted the same way, but when i just tried it on Windows XP Home, i got this error message: Driver (CORE) not found winerr=2 That would be a great help for many on this list. Thanks, Ek -------list-services-below----------- Regards, John Durham (list moderator) <http://modecideas.com/contact.html?sig> Freelists login at //www.freelists.org/cgi-bin/lsg2.cgi List archives at //www.freelists.org/archives/pchelpers PC-HELPERS list subscribe/unsub at http://modecideas.com/discuss.htm?sig Latest news live feeds at http://modecideas.com/indexhomenews.htm?sig Good advice is like good paint- it only works if applied.