[gps-talkusers] Re: A Concerned Sense Nav Customer
- From: Vicky Collins <v-collins@xxxxxxxxxxxxx>
- To: gps-talkusers@xxxxxxxxxxxxx
- Date: Fri, 22 Oct 2010 12:45:44 -0400
Not sure how current the policy on the GW web site is, as it talks about them
selling desktops and laptops and the like, but it seems to indicate a thirty
day return policy with a ten percent restocking fee being charged.
----- Original Message -----
From: Earlene Hughes <lists@xxxxxxxxxxxxxxxxx>
To: <gps-talkusers@xxxxxxxxxxxxx>
Date: Friday, Oct 22, 2010 12:26:25
Subject: [gps-talkusers] Re: A Concerned Sense Nav Customer
>
>
> What is their return policy? You could probably return it. And if the return
> was not accepted, you could file a credit card dispute form with your credit
> card company.
>
> Hope that helps.
>
> comcomEarlene
>
> -----Original Message-----
> From: gps-talkusers-bounce@xxxxxxxxxxxxx
> [mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] On Behalf Of Keith Bucher
> Sent: Thursday, October 21, 2010 9:34 PM
> To: gps-talkusers@xxxxxxxxxxxxx; surfport@xxxxxxxxxxxxxx
> Subject: [gps-talkusers] Re: A Concerned Sense Nav Customer
>
> I'm not worried so much about my Voice Sense, which I have had for
> sometime now, I'm disturbed that I just purchased for over $1,500 a
> product which I have no guarantees if or when it will ever be upgraded.
> A product that was sold to me by gW Micro.
> A product which was sold to me 48 hours before this parting of ways took
> place.
> The fact that GW Micro did not alert me to this fact, thus denied me
> the opportunity to decide not to purchase it.
> A product which is licensed by both HIMS and gW Micro. A product, by
> the way, which happens to have the official name of:
> GW Sense Navigation.
> in fact, here is what the manual says:
> GW Sense Navigation
> Braille Sense and Voice Sense
> (Braille Keyboard)
> Condensed User Manual
> For Version 2010
>
> Copyright Notice:
> Copyright (C) 2007-2010 GW Micro, Inc.
> Copyright (C) 2007-2010 HIMS CO, LTD.
> Copyright (C) 2002-2010 Sendero Group, LLC.
> Limited Map data copyright (C) Tele Atlas.
>
> Sense Nav is as much a GW Micro product as it is a HIMS product.
> Their name is on it. They sold it to me, HIMS did not.
>
> HIMS may be very good at listening to their customers, but it has
> been my experience that they aren't very good at answering
> questions about their products.
> Here is a message I sent on August 16 to which I got no reply:
>
> To: <hims@xxxxxxxxxxxx>
> From: Keith Bucher <kbucher@xxxxxxxxxx>
> Date: Mon, 16 Aug 2010 00:06:53 +400
> Subject: CPU Speed
>
> Hello,
>
> What is the MHZ of the processor in the Voice Sense Qwerty
> and the Braille Sense OnHand?
>
> Thank you.
>
>
> Keith Bucher
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