Keith, I am in similar straits as you in that my new Voice Sense with Sense Nav has been here about a week and a half. However, Sendero Group has been around for quite some time, and I do trust them to get the best they can for us when and if that becomes necessary to keep their product operational on this equipment. I also feel that the Voice Sense has been reliable so far and am trusting that it will run the GPS programming well. I, to, am concerned about the situation because I have had disturbing experiences with companies not connected somehow with something in the States. We will have to simply wait and see how this all plays out and hope that Hims will continue to do good work on the equipment we have. Dianne B. Phelps -----Original Message----- From: gps-talkusers-bounce@xxxxxxxxxxxxx [mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] On Behalf Of Keith Bucher Sent: Thursday, October 21, 2010 8:11 AM To: gps-talkusers@xxxxxxxxxxxxx Subject: [gps-talkusers] A Concerned Sense Nav Customer Hello, As the owner of a Voice Sense, and a recent purchaser of GW Sense Navigation, I was disturbed and shocked to learn of the parting of ways between GW Micro and HIMS today. Especially when you consider that I purchased Sense Nav only two days ago, and wasn't informed of what was to occur only two days later. Had I known, I can assure everyone that I would have had reservations. In fact, I am seriously considering returning Sense Nav, for I feel the future of HIMS products may very well be on shaky ground now. As for Sense Nav, I have the following questions: 1. Exactly who will be responsible for any updates in the future? 2. As someone who has just paid over $1,500 for this product a mere 48 hours ago, I believe I have a right to be very concerned. 3. Exactly how much is known about this Hims United States office? 4. Who will be working there? 5. Is it merely a sales or distribution hub, or will they be performing repairs on the various HIMS products? 6. It took three years, from 2007 until the present time for the GPS in the Sense notakers to get updated. And with GW Micro not being connected with these products any longer, is there any reason to believe that there will be updates any time in the near future? As I said earlier, I'm not happy about purchasing Sense Nav 48 hours ago and hearing this news today. Keith To change your email settings (unsubscribe, digest only, or vacation mode): http://senderogroup.com/social_media/email.htm Additionally, to unsubscribe send an email to gps-talkusers-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject. To change your email settings (unsubscribe, digest only, or vacation mode): http://senderogroup.com/social_media/email.htm Additionally, to unsubscribe send an email to gps-talkusers-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject.