[TechAssist] Re: MEMBERS IN GENERAL! Another Nationwide Servicer??? NESDA top Brass involved???
- From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sat, 21 Aug 2004 12:54:45 -0400
You are correct, I mis-typed the name, thinking of a local servicer here,
sorry. If you read the whole post, I gave him credit for his attempts to
professionalize the business. I have no sympathy for his refusal to
identify those involved in NSA and feel this is a disservice to the members
of NESDA and is reflective of why I have never been able to justify
membership.
In never equated NESDA with NSA. I agreed with the concern suggested for
the effects on members. It was clear from the post and the link that at
least one officer or board member, or at least a member of influence is
involved in NSA and what I meant was that mixing the two up does seem like a
conflict of interest and not coming clean openly about who is involved
"stinks". I said it reminds me of LA politics and that remains my opinion.
For that I am not sorry.
Read the entire post and read the link that Ty provided and you might get
the context of my remarks and you might check your own facts.
If you have some points to make on the value of NESDA membership I would
love to hear them. Like I have posted before, I would love to be able to
justify the membership, but can't find a reason to, even after repeatedly
looking for one for a couple of decades. Reasoned discourse is an important
thing, particularly as the business is changing so much. Do you have some
constructive comments? I am not interested in a pissing match.
Leonard Caillouet
Electronics World
1261 NW 76 Blvd
Gainesville, FL 32606
352-332-5608
FAX 352-332-5668
----- Original Message -----
From: "DICKSTV" <dicksradiotv@xxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Saturday, August 21, 2004 10:28 AM
Subject: [TechAssist] Re: MEMBERS IN GENERAL! Another Nationwide Servicer???
NESDA top Brass involved???
> Leonard,
> First off ... his name is Gerry McCann. Not McCall
> Second NSA has NOTHING to do with NESDA.
> Granted there are some NESDA members , past and present,
> that are affilitated with NSA.
> BUT IT IS NOT THE NESDA OFFICERS.
>
> So in closing,
> Get you facts straight ... before you open your yap !
>
> T. Clancy Harms
> NESDA member since man created Leisure suits !
>
> Dick's Radio & TV, Inc.
> 2319 West Clay St.
> St. Charles, MO. 63301
> (636)-724-5055
> (636)-724-5531 fax
> email; dicksradiotv@xxxxxxxxxx
> ----- Original Message -----
> From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Friday, August 20, 2004 8:44 PM
> Subject: [TechAssist] Re: MEMBERS IN GENERAL! Another Nationwide
Servicer???
> NESDA top Brass involved???
>
>
> > The service industry is changing. The independent servicer is in the
same
> > position that independent retailers have been in for years. You have to
> > find a niche where you can offer something that the big corporations
> cannot.
> > As they move to board swappers instead of technicians, the fact is that
> the
> > need for what many of us do now will be much less in demand.
> Consolidation
> > is a natural consequence.
> >
> > What seems distasteful to me is the "private" nature of this NSA Corp
> while
> > principals appear to be among the officers of NESDA. I have never been
a
> > NESDA member, though for a couple of decades I have tried to find
benefit
> in
> > joining. I never found a good enough reason to be involved with NESDA.
> It
> > always seemed to reek of the good ole boy politics of my home state,
> > Louisiana, also the home of Mr. McCall. Seems like my gut feeling may
> have
> > been correct.
> >
> > I run a service shop for a single store retailer that specializes in
> custom
> > installation and mostly mid to high end audio, video, and home
automation.
> > The way that they compete with the big "whorehouses" is to offer a level
> of
> > service and integration that the big guys with there $8/hour employees
> > cannot. We try to do the same in the service department and a lot of
our
> > work is crossing over with the installation department. In fact, I have
a
> > tech that I am cross-training as an installer specifically for this
> reason.
> > We have to be able to solve problems that go beyond fixing the set and
the
> > installers need more technical capability.
> >
> > The IBMs and others will learn what Optoma (they contracted with
Decision
> > One for all of their service initially and now are scrambling to set up
> > independents) and others have, that an IT/board swapping operation is
> > inefficient and in many ways ineffective. They will end up exchanging
too
> > many sets and the cost of service will be too high to sustain the
lowball
> > prices on the sales end. Samsung is learning this now with their DLP
and
> > PDP systems. If they don't maintain more effective service networks
they
> > will end up losing sales in the end.
> >
> > There will always be a place for the independent, just don't expect the
> > gravy like the past and know that we will have to become better and more
> > efficient at what we do to survive. The fact is, many are not very good
> at
> > learning new things nor at the kind of integrated customer service that
> the
> > independent servicer will have to be doing in the future. But then, as
> the
> > old hands retire away, there are very few new techs coming along to do
the
> > work who are skilled enough to survive in an independent shop.
> >
> > The cream will rise...I still believe in the free market. Let IBM and
NSA
> > do their thing. As for NESDA, I never needed it. It is a shame that it
> > never became what it should have, but that is partly due to the
reluctance
> > of members to set the bar higher for themselves. In that respect McCall
> has
> > always been right, IIRC, he has always pushed for higher standards.
> >
> > Leonard Caillouet
> > Electronics World
> > 1261 NW 76 Blvd
> > Gainesville, FL 32606
> > 352-332-5608
> > FAX 352-332-5668
> >
> >
> > ----- Original Message -----
> > From: "Ty" <ty1k@xxxxxxxxxxx>
> > To: "Techassist" <techassist@xxxxxxxxxxxxx>
> > Sent: Friday, August 20, 2004 6:17 PM
> > Subject: [TechAssist] MEMBERS IN GENERAL! Another Nationwide Servicer???
> > NESDA top Brass involved???
> >
> >
> > > The big Hubbub at NESDA!
> > > This is an interesting thread which is developing on the NESDA Net.
> > > It pertains to all Independent Servicers.
> > > Another entity is being setup for "National Service" to cut us out of
> the
> > > picture?
> > > IS NESDA Involved?
> > > To see it, go to this address:
> > > http://www.tech-assist.org/NESDA.pdf
> > >
> > > I will update it as things develop.
> > >
> > > Ty
> > >
> > > Tiberius Kraemer
> > > BLUE STAR ELECTRONICS
> > > 3312 Silverton Rd. NE
> > > Salem, Oregon
> > > Phone: 503 391 1491
> > > Mailto:ty1k@xxxxxxxxxxx
> > >
> > >
> > >
> >
>
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