[TechAssist] Re: MEMBERS IN GENERAL! Another Nationwide Servicer??? NESDA top Brass involved???
- From: "DICKSTV" <dicksradiotv@xxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 23 Aug 2004 09:14:29 -0500
Good one !
T. Clancy Harms
NESDA member since man created Leisure suits !
Dick's Radio & TV, Inc.
2319 West Clay St.
St. Charles, MO. 63301
(636)-724-5055
(636)-724-5531 fax
email; dicksradiotv@xxxxxxxxxx
----- Original Message -----
From: "Doug Keller" <dek@xxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Saturday, August 21, 2004 9:45 AM
Subject: [TechAssist] Re: MEMBERS IN GENERAL! Another Nationwide Servicer???
NESDA top Brass involved???
> Don't make me have to stop this list!
>
> Mom
>
>
> DICKSTV wrote:
>
> >Leonard,
> >First off ... his name is Gerry McCann. Not McCall
> >Second NSA has NOTHING to do with NESDA.
> >Granted there are some NESDA members , past and present,
> >that are affilitated with NSA.
> >BUT IT IS NOT THE NESDA OFFICERS.
> >
> >So in closing,
> >Get you facts straight ... before you open your yap !
> >
> >T. Clancy Harms
> >NESDA member since man created Leisure suits !
> >
> >Dick's Radio & TV, Inc.
> >2319 West Clay St.
> >St. Charles, MO. 63301
> >(636)-724-5055
> >(636)-724-5531 fax
> >email; dicksradiotv@xxxxxxxxxx
> >----- Original Message -----
> >From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
> >To: <techassist@xxxxxxxxxxxxx>
> >Sent: Friday, August 20, 2004 8:44 PM
> >Subject: [TechAssist] Re: MEMBERS IN GENERAL! Another Nationwide
Servicer???
> >NESDA top Brass involved???
> >
> >
> >
> >
> >>The service industry is changing. The independent servicer is in the
same
> >>position that independent retailers have been in for years. You have to
> >>find a niche where you can offer something that the big corporations
> >>
> >>
> >cannot.
> >
> >
> >>As they move to board swappers instead of technicians, the fact is that
> >>
> >>
> >the
> >
> >
> >>need for what many of us do now will be much less in demand.
> >>
> >>
> >Consolidation
> >
> >
> >>is a natural consequence.
> >>
> >>What seems distasteful to me is the "private" nature of this NSA Corp
> >>
> >>
> >while
> >
> >
> >>principals appear to be among the officers of NESDA. I have never been
a
> >>NESDA member, though for a couple of decades I have tried to find
benefit
> >>
> >>
> >in
> >
> >
> >>joining. I never found a good enough reason to be involved with NESDA.
> >>
> >>
> >It
> >
> >
> >>always seemed to reek of the good ole boy politics of my home state,
> >>Louisiana, also the home of Mr. McCall. Seems like my gut feeling may
> >>
> >>
> >have
> >
> >
> >>been correct.
> >>
> >>I run a service shop for a single store retailer that specializes in
> >>
> >>
> >custom
> >
> >
> >>installation and mostly mid to high end audio, video, and home
automation.
> >>The way that they compete with the big "whorehouses" is to offer a level
> >>
> >>
> >of
> >
> >
> >>service and integration that the big guys with there $8/hour employees
> >>cannot. We try to do the same in the service department and a lot of
our
> >>work is crossing over with the installation department. In fact, I have
a
> >>tech that I am cross-training as an installer specifically for this
> >>
> >>
> >reason.
> >
> >
> >>We have to be able to solve problems that go beyond fixing the set and
the
> >>installers need more technical capability.
> >>
> >>The IBMs and others will learn what Optoma (they contracted with
Decision
> >>One for all of their service initially and now are scrambling to set up
> >>independents) and others have, that an IT/board swapping operation is
> >>inefficient and in many ways ineffective. They will end up exchanging
too
> >>many sets and the cost of service will be too high to sustain the
lowball
> >>prices on the sales end. Samsung is learning this now with their DLP
and
> >>PDP systems. If they don't maintain more effective service networks
they
> >>will end up losing sales in the end.
> >>
> >>There will always be a place for the independent, just don't expect the
> >>gravy like the past and know that we will have to become better and more
> >>efficient at what we do to survive. The fact is, many are not very good
> >>
> >>
> >at
> >
> >
> >>learning new things nor at the kind of integrated customer service that
> >>
> >>
> >the
> >
> >
> >>independent servicer will have to be doing in the future. But then, as
> >>
> >>
> >the
> >
> >
> >>old hands retire away, there are very few new techs coming along to do
the
> >>work who are skilled enough to survive in an independent shop.
> >>
> >>The cream will rise...I still believe in the free market. Let IBM and
NSA
> >>do their thing. As for NESDA, I never needed it. It is a shame that it
> >>never became what it should have, but that is partly due to the
reluctance
> >>of members to set the bar higher for themselves. In that respect McCall
> >>
> >>
> >has
> >
> >
> >>always been right, IIRC, he has always pushed for higher standards.
> >>
> >>Leonard Caillouet
> >>Electronics World
> >>1261 NW 76 Blvd
> >>Gainesville, FL 32606
> >>352-332-5608
> >>FAX 352-332-5668
> >>
> >>
> >>----- Original Message -----
> >>From: "Ty" <ty1k@xxxxxxxxxxx>
> >>To: "Techassist" <techassist@xxxxxxxxxxxxx>
> >>Sent: Friday, August 20, 2004 6:17 PM
> >>Subject: [TechAssist] MEMBERS IN GENERAL! Another Nationwide Servicer???
> >>NESDA top Brass involved???
> >>
> >>
> >>
> >>
> >>>The big Hubbub at NESDA!
> >>>This is an interesting thread which is developing on the NESDA Net.
> >>>It pertains to all Independent Servicers.
> >>>Another entity is being setup for "National Service" to cut us out of
> >>>
> >>>
> >the
> >
> >
> >>>picture?
> >>>IS NESDA Involved?
> >>>To see it, go to this address:
> >>>http://www.tech-assist.org/NESDA.pdf
> >>>
> >>>I will update it as things develop.
> >>>
> >>>Ty
> >>>
> >>>Tiberius Kraemer
> >>>BLUE STAR ELECTRONICS
> >>>3312 Silverton Rd. NE
> >>>Salem, Oregon
> >>>Phone: 503 391 1491
> >>>Mailto:ty1k@xxxxxxxxxxx
> >>>
> >>>
> >>>
> >>>
> >>>
>
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> >>---
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> >>
> >
> >
>
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