[TechAssist] Re: MEMBERS IN GENERAL! Another Nationwide Servicer??? NESDA top Brass involved???
- From: "DICKSTV" <dicksradiotv@xxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sat, 21 Aug 2004 09:28:24 -0500
Leonard,
First off ... his name is Gerry McCann. Not McCall
Second NSA has NOTHING to do with NESDA.
Granted there are some NESDA members , past and present,
that are affilitated with NSA.
BUT IT IS NOT THE NESDA OFFICERS.
So in closing,
Get you facts straight ... before you open your yap !
T. Clancy Harms
NESDA member since man created Leisure suits !
Dick's Radio & TV, Inc.
2319 West Clay St.
St. Charles, MO. 63301
(636)-724-5055
(636)-724-5531 fax
email; dicksradiotv@xxxxxxxxxx
----- Original Message -----
From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Friday, August 20, 2004 8:44 PM
Subject: [TechAssist] Re: MEMBERS IN GENERAL! Another Nationwide Servicer???
NESDA top Brass involved???
> The service industry is changing. The independent servicer is in the same
> position that independent retailers have been in for years. You have to
> find a niche where you can offer something that the big corporations
cannot.
> As they move to board swappers instead of technicians, the fact is that
the
> need for what many of us do now will be much less in demand.
Consolidation
> is a natural consequence.
>
> What seems distasteful to me is the "private" nature of this NSA Corp
while
> principals appear to be among the officers of NESDA. I have never been a
> NESDA member, though for a couple of decades I have tried to find benefit
in
> joining. I never found a good enough reason to be involved with NESDA.
It
> always seemed to reek of the good ole boy politics of my home state,
> Louisiana, also the home of Mr. McCall. Seems like my gut feeling may
have
> been correct.
>
> I run a service shop for a single store retailer that specializes in
custom
> installation and mostly mid to high end audio, video, and home automation.
> The way that they compete with the big "whorehouses" is to offer a level
of
> service and integration that the big guys with there $8/hour employees
> cannot. We try to do the same in the service department and a lot of our
> work is crossing over with the installation department. In fact, I have a
> tech that I am cross-training as an installer specifically for this
reason.
> We have to be able to solve problems that go beyond fixing the set and the
> installers need more technical capability.
>
> The IBMs and others will learn what Optoma (they contracted with Decision
> One for all of their service initially and now are scrambling to set up
> independents) and others have, that an IT/board swapping operation is
> inefficient and in many ways ineffective. They will end up exchanging too
> many sets and the cost of service will be too high to sustain the lowball
> prices on the sales end. Samsung is learning this now with their DLP and
> PDP systems. If they don't maintain more effective service networks they
> will end up losing sales in the end.
>
> There will always be a place for the independent, just don't expect the
> gravy like the past and know that we will have to become better and more
> efficient at what we do to survive. The fact is, many are not very good
at
> learning new things nor at the kind of integrated customer service that
the
> independent servicer will have to be doing in the future. But then, as
the
> old hands retire away, there are very few new techs coming along to do the
> work who are skilled enough to survive in an independent shop.
>
> The cream will rise...I still believe in the free market. Let IBM and NSA
> do their thing. As for NESDA, I never needed it. It is a shame that it
> never became what it should have, but that is partly due to the reluctance
> of members to set the bar higher for themselves. In that respect McCall
has
> always been right, IIRC, he has always pushed for higher standards.
>
> Leonard Caillouet
> Electronics World
> 1261 NW 76 Blvd
> Gainesville, FL 32606
> 352-332-5608
> FAX 352-332-5668
>
>
> ----- Original Message -----
> From: "Ty" <ty1k@xxxxxxxxxxx>
> To: "Techassist" <techassist@xxxxxxxxxxxxx>
> Sent: Friday, August 20, 2004 6:17 PM
> Subject: [TechAssist] MEMBERS IN GENERAL! Another Nationwide Servicer???
> NESDA top Brass involved???
>
>
> > The big Hubbub at NESDA!
> > This is an interesting thread which is developing on the NESDA Net.
> > It pertains to all Independent Servicers.
> > Another entity is being setup for "National Service" to cut us out of
the
> > picture?
> > IS NESDA Involved?
> > To see it, go to this address:
> > http://www.tech-assist.org/NESDA.pdf
> >
> > I will update it as things develop.
> >
> > Ty
> >
> > Tiberius Kraemer
> > BLUE STAR ELECTRONICS
> > 3312 Silverton Rd. NE
> > Salem, Oregon
> > Phone: 503 391 1491
> > Mailto:ty1k@xxxxxxxxxxx
> >
> >
> >
>
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