[TechAssist] Re: MEMBERS IN GENERAL! Another Nationwide Servicer??? NESDA top Brass involved???
- From: Doug Keller <dek@xxxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Sat, 21 Aug 2004 10:45:45 -0400
Don't make me have to stop this list!
Mom
DICKSTV wrote:
>Leonard,
>First off ... his name is Gerry McCann. Not McCall
>Second NSA has NOTHING to do with NESDA.
>Granted there are some NESDA members , past and present,
>that are affilitated with NSA.
>BUT IT IS NOT THE NESDA OFFICERS.
>
>So in closing,
>Get you facts straight ... before you open your yap !
>
>T. Clancy Harms
>NESDA member since man created Leisure suits !
>
>Dick's Radio & TV, Inc.
>2319 West Clay St.
>St. Charles, MO. 63301
>(636)-724-5055
>(636)-724-5531 fax
>email; dicksradiotv@xxxxxxxxxx
>----- Original Message -----
>From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
>To: <techassist@xxxxxxxxxxxxx>
>Sent: Friday, August 20, 2004 8:44 PM
>Subject: [TechAssist] Re: MEMBERS IN GENERAL! Another Nationwide Servicer???
>NESDA top Brass involved???
>
>
>
>
>>The service industry is changing. The independent servicer is in the same
>>position that independent retailers have been in for years. You have to
>>find a niche where you can offer something that the big corporations
>>
>>
>cannot.
>
>
>>As they move to board swappers instead of technicians, the fact is that
>>
>>
>the
>
>
>>need for what many of us do now will be much less in demand.
>>
>>
>Consolidation
>
>
>>is a natural consequence.
>>
>>What seems distasteful to me is the "private" nature of this NSA Corp
>>
>>
>while
>
>
>>principals appear to be among the officers of NESDA. I have never been a
>>NESDA member, though for a couple of decades I have tried to find benefit
>>
>>
>in
>
>
>>joining. I never found a good enough reason to be involved with NESDA.
>>
>>
>It
>
>
>>always seemed to reek of the good ole boy politics of my home state,
>>Louisiana, also the home of Mr. McCall. Seems like my gut feeling may
>>
>>
>have
>
>
>>been correct.
>>
>>I run a service shop for a single store retailer that specializes in
>>
>>
>custom
>
>
>>installation and mostly mid to high end audio, video, and home automation.
>>The way that they compete with the big "whorehouses" is to offer a level
>>
>>
>of
>
>
>>service and integration that the big guys with there $8/hour employees
>>cannot. We try to do the same in the service department and a lot of our
>>work is crossing over with the installation department. In fact, I have a
>>tech that I am cross-training as an installer specifically for this
>>
>>
>reason.
>
>
>>We have to be able to solve problems that go beyond fixing the set and the
>>installers need more technical capability.
>>
>>The IBMs and others will learn what Optoma (they contracted with Decision
>>One for all of their service initially and now are scrambling to set up
>>independents) and others have, that an IT/board swapping operation is
>>inefficient and in many ways ineffective. They will end up exchanging too
>>many sets and the cost of service will be too high to sustain the lowball
>>prices on the sales end. Samsung is learning this now with their DLP and
>>PDP systems. If they don't maintain more effective service networks they
>>will end up losing sales in the end.
>>
>>There will always be a place for the independent, just don't expect the
>>gravy like the past and know that we will have to become better and more
>>efficient at what we do to survive. The fact is, many are not very good
>>
>>
>at
>
>
>>learning new things nor at the kind of integrated customer service that
>>
>>
>the
>
>
>>independent servicer will have to be doing in the future. But then, as
>>
>>
>the
>
>
>>old hands retire away, there are very few new techs coming along to do the
>>work who are skilled enough to survive in an independent shop.
>>
>>The cream will rise...I still believe in the free market. Let IBM and NSA
>>do their thing. As for NESDA, I never needed it. It is a shame that it
>>never became what it should have, but that is partly due to the reluctance
>>of members to set the bar higher for themselves. In that respect McCall
>>
>>
>has
>
>
>>always been right, IIRC, he has always pushed for higher standards.
>>
>>Leonard Caillouet
>>Electronics World
>>1261 NW 76 Blvd
>>Gainesville, FL 32606
>>352-332-5608
>>FAX 352-332-5668
>>
>>
>>----- Original Message -----
>>From: "Ty" <ty1k@xxxxxxxxxxx>
>>To: "Techassist" <techassist@xxxxxxxxxxxxx>
>>Sent: Friday, August 20, 2004 6:17 PM
>>Subject: [TechAssist] MEMBERS IN GENERAL! Another Nationwide Servicer???
>>NESDA top Brass involved???
>>
>>
>>
>>
>>>The big Hubbub at NESDA!
>>>This is an interesting thread which is developing on the NESDA Net.
>>>It pertains to all Independent Servicers.
>>>Another entity is being setup for "National Service" to cut us out of
>>>
>>>
>the
>
>
>>>picture?
>>>IS NESDA Involved?
>>>To see it, go to this address:
>>>http://www.tech-assist.org/NESDA.pdf
>>>
>>>I will update it as things develop.
>>>
>>>Ty
>>>
>>>Tiberius Kraemer
>>>BLUE STAR ELECTRONICS
>>>3312 Silverton Rd. NE
>>>Salem, Oregon
>>>Phone: 503 391 1491
>>>Mailto:ty1k@xxxxxxxxxxx
>>>
>>>
>>>
>>>
>>>
>>--------------------------------------------------------------------------
>>---
>>
>>
>
>
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