-=PCTechTalk=- Re: Computer Woes
- From: "KC" <alienkc@xxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 24 Sep 2003 15:36:09 -0500
what program are you using for your email?
----- Original Message -----
From: "Sylvia" <sylviam@xxxxxxxx>
To: "PC Tech Talk" <pctechtalk@xxxxxxxxxxxxx>
Sent: Wednesday, September 24, 2003 2:48 PM
Subject: -=PCTechTalk=- Computer Woes
> Hello all, here's my book, :)
>
> Running W98, Dell Pentium II, US Robotics 56k modem,13G hd dr with another
> 80G hd dr for storage, 320 MB RAM, all Critical Updates updated from
Windows
> site.
>
> Over a week ago, all of a sudden, I could not get my email at all. Nor
could
> I use the Internet. I did some troubleshooting and was unable to fix the
> problem. Now since it has been that long ago some of the things I did and
> checked are probably a little fuzzy; that plus I did & checked a baZillion
> things! LOL
>
> I am on my computer daily doing many different things and around this time
I
> also installed a little "Memory Meter" but I didn't like it and
uninstalled
> it. Ad-Aware told me today that it is mal-ware and there are still enough
> bits & pieces of it left for Ad-Aware to find them. Put them in
> quarantine...didn't help though.
>
> Here is what else I tried to do first.
>
> Checked in Device Manager for anything that might be in conflict or
> whatever, but everything looks good there.
>
> Ran my anti-virus program (I use PC-Cillin 2003). It includes a firewall
so
> I tried disabling it, tried to connect but still could not get on the
> Internet or use my email program
> Ran Scandisk & Defragged. Didn't fix it.
> Ran Spybot (it found things that I had already blocked) & Ad-aware6, found
a
> few things that I put in Quarantine, but that didn't help either. I have
> rebooted after every "fix" I have tried, but still no-go.
>
> I am using my 10 year old grandson's "junker" computer that I fixed up for
> him, his works fine! LOL We share the same phone line with a splitter
that
> allows us both to connect, but of course only one at a time, it is a
dial-up
> connection. The monitor is so much smaller that me 'n my bifocals are
having
> trouble reading it.
>
> We have another grandson whose "junker" computer is upstairs on a
different
> phone line, I had purchased a US Robotic modem for him. Thinking that they
> might be swappable I pulled his and went downstairs to mine, but they were
> totally different models. I had hoped that I could test the modem this
way.
>
> I also reinstalled W98 thinking that maybe it was something minor that was
> glitched. No, I haven't reformatted, it was reinstalled over the old W98.
I
> really choke up on the thought of the recovery time on doing a
> reformat...especially since I am not convinced yet that that is the
problem.
>
> After a whole day of checking settings and trying different things, I
broke
> down & called my ISP tech support. I was fortunate to get someone who was
> willing to go thru the different checks. When I told him all that I had
done
> he said that they were all things he would have had me try. Then with his
> help we rebuilt the networks in the control panel. We tried creating a new
> connection, but none of the things we tried fixed the problem.
>
> He also had me type in a string of numbers and while I was connected send
a
> ping. I think this was done in DOS...but I did receive a reply that he
> recognized as being successful. I took this to mean that I am connected,
but
> cannot access my email or the Internet. This has me thinking that since it
> did get a response that perhaps my modem is OK and that something else has
> changed on my computer.
>
> We live in a very small town, no computer shops within a couple of hundred
> miles. I would hate to purchase a new modem only to find out that there
was
> nothing wrong with the one I have. It is an OEM US Robotics, I went to
their
> site to see if there was a newer driver, but it appears that the newest
one
> is from 1999, so I can't see that it would help. But then I am not the
> expert on these things either, <VBG>
>
> And speaking of experts...our Greatly Esteemed Keyboard Cowboy & Troth
have
> been trying to help me behind the scenes until I could get resubscribed to
> the list. Thank so much to both of them!!
>
> If any of you have any different things for me to check or try I would
> certainly appreciate it.
>
> TIA,
>
> USA-Sylvia
>
> ps: hi to Sylvia from Holland! :)
>
>
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