-=PCTechTalk=- Re: Computer Woes
- From: "DH (Rick) Holmes" <hayvan@xxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Thu, 25 Sep 2003 10:50:46 +1200
Sounds like a Dial-up-Networking problem, Sylvia. Have you checked
that? You need to know the settings for your ISP. Is it POPmail, or do
you have to go to the provider to read mail? I can't recall all the
detail you need, and i can't simulate it here as I don't use DUN any
longer. But I would think that the problem lies in that area. Do you
get any message on screen when you attempt to connect to the net? Have
you tried your ISP's help desk?
Not much help,
Rick H
Sylvia wrote:
>Hello all, here's my book, :)
>
>Running W98, Dell Pentium II, US Robotics 56k modem,13G hd dr with another
>80G hd dr for storage, 320 MB RAM, all Critical Updates updated from Windows
>site.
>
>Over a week ago, all of a sudden, I could not get my email at all. Nor could
>I use the Internet. I did some troubleshooting and was unable to fix the
>problem. Now since it has been that long ago some of the things I did and
>checked are probably a little fuzzy; that plus I did & checked a baZillion
>things! LOL
>
>I am on my computer daily doing many different things and around this time I
>also installed a little "Memory Meter" but I didn't like it and uninstalled
>it. Ad-Aware told me today that it is mal-ware and there are still enough
>bits & pieces of it left for Ad-Aware to find them. Put them in
>quarantine...didn't help though.
>
>Here is what else I tried to do first.
>
>Checked in Device Manager for anything that might be in conflict or
>whatever, but everything looks good there.
>
>Ran my anti-virus program (I use PC-Cillin 2003). It includes a firewall so
>I tried disabling it, tried to connect but still could not get on the
>Internet or use my email program
>Ran Scandisk & Defragged. Didn't fix it.
>Ran Spybot (it found things that I had already blocked) & Ad-aware6, found a
>few things that I put in Quarantine, but that didn't help either. I have
>rebooted after every "fix" I have tried, but still no-go.
>
>I am using my 10 year old grandson's "junker" computer that I fixed up for
>him, his works fine! LOL We share the same phone line with a splitter that
>allows us both to connect, but of course only one at a time, it is a dial-up
>connection. The monitor is so much smaller that me 'n my bifocals are having
>trouble reading it.
>
>We have another grandson whose "junker" computer is upstairs on a different
>phone line, I had purchased a US Robotic modem for him. Thinking that they
>might be swappable I pulled his and went downstairs to mine, but they were
>totally different models. I had hoped that I could test the modem this way.
>
>I also reinstalled W98 thinking that maybe it was something minor that was
>glitched. No, I haven't reformatted, it was reinstalled over the old W98. I
>really choke up on the thought of the recovery time on doing a
>reformat...especially since I am not convinced yet that that is the problem.
>
>After a whole day of checking settings and trying different things, I broke
>down & called my ISP tech support. I was fortunate to get someone who was
>willing to go thru the different checks. When I told him all that I had done
>he said that they were all things he would have had me try. Then with his
>help we rebuilt the networks in the control panel. We tried creating a new
>connection, but none of the things we tried fixed the problem.
>
>He also had me type in a string of numbers and while I was connected send a
>ping. I think this was done in DOS...but I did receive a reply that he
>recognized as being successful. I took this to mean that I am connected, but
>cannot access my email or the Internet. This has me thinking that since it
>did get a response that perhaps my modem is OK and that something else has
>changed on my computer.
>
>We live in a very small town, no computer shops within a couple of hundred
>miles. I would hate to purchase a new modem only to find out that there was
>nothing wrong with the one I have. It is an OEM US Robotics, I went to their
>site to see if there was a newer driver, but it appears that the newest one
>is from 1999, so I can't see that it would help. But then I am not the
>expert on these things either, <VBG>
>
>And speaking of experts...our Greatly Esteemed Keyboard Cowboy & Troth have
>been trying to help me behind the scenes until I could get resubscribed to
>the list. Thank so much to both of them!!
>
>If any of you have any different things for me to check or try I would
>certainly appreciate it.
>
>TIA,
>
>USA-Sylvia
>
>ps: hi to Sylvia from Holland! :)
>
>
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