[TechAssist] Re: Support Issues
- From: "J Silverman" <greentron@xxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 13 Aug 2003 11:03:59 -0400
I guess you could just put a statement under the phone number saying
"Technical Assistance - $4 per minute. Please have your credit card numbers
available."
Jerry Silverman
Greentron Inc
4 Newland Ave
Greenville SC 29609
864 232 3889
Fax 271 2080
mailto:greentron@xxxxxxx
----- Original Message -----
From: "harry fogarty" <snoopys2002@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, August 12, 2003 4:56 PM
Subject: [TechAssist] Re: Support Issues
> $ 3.00 Per minute.
>
>
>
> Harry Fogarty
> Prince Rupert Repairs
> Prince Rupert B.C.
> Canada
> Tel: (250)-624-9401
> Fax: (250)-624-4893
>
>
>
>
>
> >From: "J Silverman" <greentron@xxxxxxxxxxxxxxxx>
> >Reply-To: techassist@xxxxxxxxxxxxx
> >To: <techassist@xxxxxxxxxxxxx>
> >Subject: [TechAssist] Re: Support Issues
> >Date: Tue, 12 Aug 2003 15:27:17 -0400
> >
> >The only way to discourage them is with a 900 number.
> >Jerry Silverman
> >Greentron Inc
> >4 Newland Ave
> >Greenville SC 29609
> >864 232 3889
> >Fax 271 2080
> >mailto:greentron@xxxxxxx
> >----- Original Message -----
> >From: "Philip Bader" <tjanphyl@xxxxxxxxxxxxxxx>
> >To: <techassist@xxxxxxxxxxxxx>
> >Sent: Tuesday, August 12, 2003 9:06 AM
> >Subject: [TechAssist] Re: Support Issues
> >
> >
> > > My mention of "licensed technicians only" was simply a way to
> > > discourage Joe-citizen or other non technical persons from contacting
> > > us.It's too hard to "bring them up to speed" on a tech issue
otherwise.
> > > Like my sign over my counter "authorized personal only beyond this
> > > point".
> > > I'm sure no one will flash their AARP card on me and shuffle on by.
> > > Another words, "weed out" the misc. neophytes.
> > > ;-)
> > >
> > > Phil Bader
> > >
> > > Teltek3 wrote:
> > > >
> > > > If I'm working on a set that requires some troubleshooting, I turn
on
> >my
> > > > Digital Answering Machine, telling them I may be on the other line,
> >and
> >will
> > > > get back to them if they leave a short message and a number. If I
hear
> >a
> > > > hangup, I know it wasn't important enough to pull me away from
tracing
> >the
> > > > circuit I was working on. Because, at my age....I usually have to
> >start
> >from
> > > > the beginning again when I get back, after answering the phone. I
> >don't
> >do
> > > > that often, but sometimes it's required.
> > > >
> > > > -Ed-
> > > > Ed Gaidies
> > > > Tel-Tek Electronics
> > > > Ontario-Canada
> > > > teltek3@xxxxxxxxxxxx
> > > > ----- Original Message -----
> > > > From: "Intrepid Video Support" <support@xxxxxxxxxxxxxxxxxx>
> > > > To: <techassist@xxxxxxxxxxxxx>
> > > > Sent: Monday, August 11, 2003 9:21 PM
> > > > Subject: [TechAssist] Re: Support Issues
> > > >
> > > > > Ken,
> > > > > I have to disagree.
> > > > > It bothers me when I am pulled from the bench to answer a call
from
> >one of
> > > > these people.
> > > > > They will not pay me and if they are helped, this could be taking
> >business
> > > > away from you!
> > > > > If the customer attempts the repair, injures himself, who is this
> >going to
> > > > come back on? It could happen.
> > > > >
> > > > > Jeff Dougherty
> > > > > Intrepid Video TV/VCR
> > > > > 263 S Front St
> > > > > Steelton PA 17113
> > > > > fax...717-564-4952
> > > > > www.intrepid-video.com www.tech-repair.net
> > > > >
> > > > > ----- Original Message -----
> > > > > From: <gulftech@xxxxxxxx>
> > > > > To: <techassist@xxxxxxxxxxxxx>
> > > > > Sent: Monday, August 11, 2003 10:06 AM
> > > > > Subject: [TechAssist] Re: Support Issues
> > > > >
> > > > >
> > > > > Gary, my friend,
> > > > >
> > > > > Chill. Just because someone gets your phone number doesn't mean
you
> >have
> > > > > to fix it for him over the phone. If not your phone number, they
> >have
> > > > > your e-mail address.
> > > > >
> > > > > These dummies don't know they are treading on sacred ground. They
> >don't
> > > > > realize they are raising the blood pressure of those he calls.
They
> >just
> > > > > think it needs a simple part they can replace and save the hassle
of
> > > > > hauling their set in for service. Don't forget. There are people
> >in
> > > > > this business that are crooked. Maybe they don't know of one in
> >their
> > > > > area.
> > > > >
> > > > > I used to get upset over everything. Then I had heart failure.
> >Since
> >I
> > > > > started on blood pressure medicine, I much calmer.
> > > > >
> > > > > My suggestion to you (and all those reading this) is to include
your
> > > > > phone and fax number. When someone wants to send you or call you
> >(one
> >of
> > > > > US), the info is right there. Doesn't require more time and more
> > > > > e-mails.
> > > > >
> > > > > My two cents!
> > > > >
> > > > > Regards,
> > > > >
> > > > >
> > > > > Ken Smith
> > > > > Gulf Technical Services
> > > > > 3034 Gulf Breeze Parkway
> > > > > Gulf Breeze, FL 32563
> > > > > 850-934-8324 (Voice) 850-932-0819 (Fax)
> > > > >
> > > > >
> > > > > On Sun, 10 Aug 2003 23:44:40 -0400 Gary McCartney
<gary@xxxxxxxxxxx>
> > > > > writes:
> > > > > > I got a phone call from some guy hundreds of miles away from me,
> > > > > > wondering about a certain computer monitor I posted a fix for on
> >Tech
> > > > > > Assist. I only had my fax number in the sig. file so he used the
> > > > > > Canada
> > > > > > 411 on- line phone number look-up and with my address info in my
> >sig
> > > > > > file, was able to obtain my phone number. I have never been
happy
> > > > > > that
> > > > > > Google gets these messages but this really p**d me off. From now
> >on,
> > > > > > neither my phone number or fax number will appear in my sig.
file.
> >I
> > > > > > suppose I should eliminate my city too but I hate to do that.
> > > > > >
> > > > > > How long does Google keep each email on record? I hope it's as
> >short
> > > > > > a
> > > > > > time period as possible. Why can't Tech Assist stop that from
> > > > > > happening?
> > > > > >
> > > > > >
> > > > > >
> > > > > > Gary McCartney
> > > > > >
> > > > > > McCartney Electronics
> > > > > > Guelph Ontario Canada
> > > > > > Est. 1984
> > > > > > email: gary (at) number63.ca
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > Teltek3 wrote:
> > > > > > >
> > > > > > > Jeff;
> > > > > > > This another reason to remove your Phone number from your
> >address
> > > > > > list. As
> > > > > > > you are aware, just about all these emails can be found on
> >Google.
> > > > > > Certainly
> > > > > > > having your Business or Fax number in each email, is not good
> > > > > > advertising,
> > > > > > > and it reaches alot of people that were never meant to receive
> >it.
> > > > > > I think
> > > > > > > this is one of the reasons Clint gets so much "Spam" he has
> >about
> > > > > > 10
> > > > > > > different email addresses in his Signature file..so it's
little
> > > > > > wonder.
> > > > > > > I feel..besides the guys on TechAssist and your list, the
> > > > > > emails sent
> > > > > > > should be of no concern to anyone. But as you know, something
> >you
> > > > > > wrote a
> > > > > > > year ago, will come back to bite your ass (or is it axx) on
> >Google.
> > > > > > >
> > > > > > > -Ed-
> > > > > > > Ed Gaidies
> > > > > > > Tel-Tek Electronics
> > > > > > > Ontario-Canada
> > > > > > > teltek3@xxxxxxxxxxxx
> > > > > > > ----- Original Message -----
> > > > > > > From: "Intrepid Video Support" <support@xxxxxxxxxxxxxxxxxx>
> > > > > > > To: <techassist@xxxxxxxxxxxxx>
> > > > > > > Sent: Sunday, August 10, 2003 10:09 AM
> > > > > > > Subject: [TechAssist] Re: Support Issues
> > > > > > >
> > > > > > > > Amen Jim.
> > > > > > > > I still get phone calls from the archives when I did include
> >my
> > > > > > phone
> > > > > > > number....
> > > > > > > > Person on other line: I saw on the Tech Assist you sent
> >someone
> > > > > > a tip for
> > > > > > > model so and so...I need to know
> > > > > > > > if that will apply to my model?
> > > > > > > > Sorry, don't have time for this...besides possibly taking
> > > > > > business away
> > > > > > > from fellow shops on this list.
> > > > > > > > Either the customer will repair the TV using Tech Assist
> > > > > > archives, and the
> > > > > > > shop loses business or they
> > > > > > > > blow other stuff out causing headaches to the other
> >shop....this
> > > > > > is more
> > > > > > > likely.
> > > > > > > >
> > > > > > > > Jeff Dougherty
> > > > > > > > Intrepid Video TV/VCR
> > > > > > > > 263 S Front St
> > > > > > > > Steelton PA 17113
> > > > > > > > fax...717-564-4952
> > > > > > > > www.intrepid-video.com www.tech-repair.net
> > > > > > > >
> > > > > > > > ----- Original Message -----
> > > > > > > > From: "Jim Myers" <jr.myers@xxxxxxxxxxx>
> > > > > > > > To: <techassist@xxxxxxxxxxxxx>
> > > > > > > > Sent: Saturday, August 09, 2003 12:25 PM
> > > > > > > > Subject: [TechAssist] Re: Support Issues
> > > > > > > >
> > > > > > > >
> > > > > > > > How about an example of what should be in the sig file, I
used
> > > > > > to include
> > > > > > > my
> > > > > > > > email address but removed it since it generated additional
> >spam
> > > > > > and other
> > > > > > > > unwanted emails. I also used to include my phone number and
> >fax
> > > > > > number but
> > > > > > > > that generated unwanted phone calls and faxes.
> > > > > > > > I think it would be nice to know if a post is from a young
> > > > > > inexperienced
> > > > > > > > tech or from an old fart like myself so I include "Since
1972"
> > > > > > in my sig
> > > > > > > > file.
> > > > > > > > **************************************************
> > > > > > > > Jim Myers
> > > > > > > > Since 1972
> > > > > > > > Telrad Electronic Services Co.
> > > > > > > > Fort Wayne, IN 46815
> > > > > > > > *************************************************
> > > > > > > > ----- Original Message -----
> > > > > > > > From: "J.Knoll" <admin@xxxxxxxxxxxxxx>
> > > > > > > > To: <techassist@xxxxxxxxxxxxx>
> > > > > > > > Sent: Saturday, August 09, 2003 11:01 AM
> > > > > > > > Subject: [TechAssist] Re: Support Issues
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > Bob,
> > > > > > > > It would be nice if the senior Members could take a
little
> > > > > > > > responsibility to help do this kind of thing. The moderators
> >are
> > > > > > in a
> > > > > > > > darned if you do and darned if you don't situation when
> > > > > > enforcing the
> > > > > > > > guidelines. The members created the rules not the staff, but
> >we
> > > > > > are left
> > > > > > > to
> > > > > > > > try and enforce them.
> > > > > > > >
> > > > > > > > PS: If replying to this email, please include all previous
> > > > > > correspondence.
> > > > > > > > It is the only way we can keep track of what your message is
> > > > > > about! Thanks
> > > > > > > >
> > > > > > > > J. Knoll Administration
> > > > > > > > www.tech-assist.org
> > > > > > > > www.TechAssist.net
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > At 04:24 PM 8/8/03, you wrote:
> > > > > > > > >Hi Jay,
> > > > > > > > > And MAKE THEM have signature file at least a
first
> > > > > > name and
> > > > > > > > where
> > > > > > > > >there from.. myself like some others don't bother replying
if
> > > > > > > none.....just
> > > > > > > > >a suggestion...
> > > > > > > > >Bob,
> > > > > > > > >
> > > > > > > > >Bobs TV Worcester, ma
> > > > > > > > >
> > > > > > > > >woodman1@xxxxxxxx
> > > > > > > > >
> > > > > > > > >Main 508-853-1482
> > > > > > > > >Fax 508-853-1480
> > > > > > > > >----- Original Message -----
> > > > > > > > >From: "J.Knoll" <admin@xxxxxxxxxxxxxx>
> > > > > > > > >To: <techassist@xxxxxxxxxxxxx>
> > > > > > > > >Sent: Friday, August 08, 2003 4:11 PM
> > > > > > > > >Subject: [TechAssist] Support Issues
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > > Hello All,
> > > > > > > > > > Just a note to remind everyone that the email list
> >for
> > > > > > repair
> > > > > > > > >problems
> > > > > > > > > > is not the place for member support issues. The web site
> >has
> > > > > > member
> > > > > > > > >support
> > > > > > > > > > features included on it. We will not respond to support
> > > > > > issues
> > > > > > > delivered
> > > > > > > > >to
> > > > > > > > > > the technical email list. To start doing this would
> >further
> > > > > > clog every
> > > > > > > > >ones
> > > > > > > > > > email box with even more email not relating to repair.
Do
> > > > > > not reply to
> > > > > > > > >this
> > > > > > > > > > email. You can email me directly at
staff@xxxxxxxxxxxxxxx
> > > > > > > > > >
> > > > > > > > > > PS: If responding to this email, please include all
> >previous
> > > > > > > > > > correspondence. It is the only way we can keep track of
> >what
> > > > > > your
> > > > > > > > message
> > > > > > > > > > is about! Thanks
> > > > > > > > > >
> > > > > > > > > > J. Knoll Administration
> > > > > > > > > > www.tech-assist.org
> > > > > > > > > > www.TechAssist.net
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > >
> > > > >
> >
>************************************************************************
> > > > > ***
> > > > > > > > *
> > > > > > > > >*
> > > > > > > > > > Classifieds! Buy or Sell!
> > > > > > > > > > http://sell.tech-assist.org
> > > > > > > > > > The Tech Address Book:
> > > > > > > > > > http://www.tech-assist.org/secure/tip/contact.htm
> > > > > > > > > > Add a Repair Tip Here, or Change/Remove your Email
> >Address:
> > > > > > > > > > http://www.tech-assist.org/secure/tip/main.htm
> > > > > > > > > > Lost Password:
> > > > > > > > > > http://www.tech-assist.org and select "Lost your Login
> > > > > > Info?".
> > > > > > > > > > Email Archives:
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> > > > > > > > > >
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> > > > > > > >
> > > > > > >
> > > > > >
> > > > >
> >
>************************************************************************
> > > > > ***
> > > > > > > > **
> > > > > > > > >Classifieds! Buy or Sell!
> > > > > > > > >http://sell.tech-assist.org
> > > > > > > > >The Tech Address Book:
> > > > > > > > >http://www.tech-assist.org/secure/tip/contact.htm
> > > > > > > > >Add a Repair Tip Here, or Change/Remove your Email Address:
> > > > > > > > >http://www.tech-assist.org/secure/tip/main.htm
> > > > > > > > >Lost Password:
> > > > > > > > >http://www.tech-assist.org and select "Lost your Login
> >Info?".
> > > > > > > > >Email Archives:
> > > > > > > > >//www.freelists.org/archives/techassist/
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > >
> > > > >
> >*************************************************************************
> > > > > ***
> > > > > > > > *
> > > > > > > > Classifieds! Buy or Sell!
> > > > > > > > http://sell.tech-assist.org
> > > > > > > > The Tech Address Book:
> > > > > > > > http://www.tech-assist.org/secure/tip/contact.htm
> > > > > > > > Add a Repair Tip Here, or Change/Remove your Email Address:
> > > > > > > > http://www.tech-assist.org/secure/tip/main.htm
> > > > > > > > Lost Password:
> > > > > > > > http://www.tech-assist.org and select "Lost your Login
> >Info?".
> > > > > > > > Email Archives:
> > > > > > > > //www.freelists.org/archives/techassist/
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > >
> > > > >
> >*************************************************************************
> > > > > ***
> > > > > > > *
> > > > > > > > Classifieds! Buy or Sell!
> > > > > > > > http://sell.tech-assist.org
> > > > > > > > The Tech Address Book:
> > > > > > > > http://www.tech-assist.org/secure/tip/contact.htm
> > > > > > > > Add a Repair Tip Here, or Change/Remove your Email Address:
> > > > > > > > http://www.tech-assist.org/secure/tip/main.htm
> > > > > > > > Lost Password:
> > > > > > > > http://www.tech-assist.org and select "Lost your Login
> >Info?".
> > > > > > > > Email Archives:
> > > > > > > > //www.freelists.org/archives/techassist/
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > > >
> > > > >
> >*************************************************************************
> > > > > ***
> > > > > > > *
> > > > > > > > Classifieds! Buy or Sell!
> > > > > > > > http://sell.tech-assist.org
> > > > > > > > The Tech Address Book:
> > > > > > > > http://www.tech-assist.org/secure/tip/contact.htm
> > > > > > > > Add a Repair Tip Here, or Change/Remove your Email Address:
> > > > > > > > http://www.tech-assist.org/secure/tip/main.htm
> > > > > > > > Lost Password:
> > > > > > > > http://www.tech-assist.org and select "Lost your Login
> >Info?".
> > > > > > > > Email Archives:
> > > > > > > > //www.freelists.org/archives/techassist/
> > > > > > > >
> > > > > > >
> > > > > > >
> > > > > >
> > > > >
> >*************************************************************************
> > > > > ****
> > > > > > > Classifieds! Buy or Sell!
> > > > > > > http://sell.tech-assist.org
> > > > > > > The Tech Address Book:
> > > > > > > http://www.tech-assist.org/secure/tip/contact.htm
> > > > > > > Add a Repair Tip Here, or Change/Remove your Email Address:
> > > > > > > http://www.tech-assist.org/secure/tip/main.htm
> > > > > > > Lost Password:
> > > > > > > http://www.tech-assist.org and select "Lost your Login
Info?".
> > > > > > > Email Archives:
> > > > > > > //www.freelists.org/archives/techassist/
> > > > > >
> > > > > > --
> > > > > >
> > > > > >
> > > > >
> >*************************************************************************
> > > > > ****
> > > > > > Classifieds! Buy or Sell!
> > > > > > http://sell.tech-assist.org
> > > > > > The Tech Address Book:
> > > > > > http://www.tech-assist.org/secure/tip/contact.htm
> > > > > > Add a Repair Tip Here, or Change/Remove your Email Address:
> > > > > > http://www.tech-assist.org/secure/tip/main.htm
> > > > > > Lost Password:
> > > > > > http://www.tech-assist.org and select "Lost your Login Info?".
> > > > > > Email Archives:
> > > > > > //www.freelists.org/archives/techassist/
> > > > > >
> > > > >
> > > > >
> > > > > ________________________________________________________________
> > > > > The best thing to hit the internet in years - Juno SpeedBand!
> > > > > Surf the web up to FIVE TIMES FASTER!
> > > > > Only $14.95/ month - visit www.juno.com to sign up today!
> > > > >
> > > >
>
>***************************************************************************
*
> > > > *
> > > > > Classifieds! Buy or Sell!
> > > > > http://sell.tech-assist.org
> > > > > The Tech Address Book:
> > > > > http://www.tech-assist.org/secure/tip/contact.htm
> > > > > Add a Repair Tip Here, or Change/Remove your Email Address:
> > > > > http://www.tech-assist.org/secure/tip/main.htm
> > > > > Lost Password:
> > > > > http://www.tech-assist.org and select "Lost your Login Info?".
> > > > > Email Archives:
> > > > > //www.freelists.org/archives/techassist/
> > > > >
> > > > >
> > > > >
> > > > >
> > > >
>
>***************************************************************************
*
> > > > *
> > > > > Classifieds! Buy or Sell!
> > > > > http://sell.tech-assist.org
> > > > > The Tech Address Book:
> > > > > http://www.tech-assist.org/secure/tip/contact.htm
> > > > > Add a Repair Tip Here, or Change/Remove your Email Address:
> > > > > http://www.tech-assist.org/secure/tip/main.htm
> > > > > Lost Password:
> > > > > http://www.tech-assist.org and select "Lost your Login Info?".
> > > > > Email Archives:
> > > > > //www.freelists.org/archives/techassist/
> > > >
> > > >
>
>***************************************************************************
*
> >*
> > > > Classifieds! Buy or Sell!
> > > > http://sell.tech-assist.org
> > > > The Tech Address Book:
> > > > http://www.tech-assist.org/secure/tip/contact.htm
> > > > Add a Repair Tip Here, or Change/Remove your Email Address:
> > > > http://www.tech-assist.org/secure/tip/main.htm
> > > > Lost Password:
> > > > http://www.tech-assist.org and select "Lost your Login Info?".
> > > > Email Archives:
> > > > //www.freelists.org/archives/techassist/
> > >
> > > --
> > > Philip Bader
> > > Jan Phyl TV Inc. (estab. 1976)
> > > 3420 Recker Hwy. Winter Haven, Fl. 33880
> > > Fax (863) 299-8821
> > > email: tjanphyl@xxxxxxxxxxxxxxx
> > >
> > >
>
>***************************************************************************
*
> >*
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> >Classifieds! Buy or Sell!
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> >Add a Repair Tip Here, or Change/Remove your Email Address:
> >http://www.tech-assist.org/secure/tip/main.htm
> >Lost Password:
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****************************************************************************
*
> Classifieds! Buy or Sell!
> http://sell.tech-assist.org
> The Tech Address Book:
> http://www.tech-assist.org/secure/tip/contact.htm
> Add a Repair Tip Here, or Change/Remove your Email Address:
> http://www.tech-assist.org/secure/tip/main.htm
> Lost Password:
> http://www.tech-assist.org and select "Lost your Login Info?".
> Email Archives:
> //www.freelists.org/archives/techassist/
*****************************************************************************
Classifieds! Buy or Sell!
http://sell.tech-assist.org
The Tech Address Book:
http://www.tech-assist.org/secure/tip/contact.htm
Add a Repair Tip Here, or Change/Remove your Email Address:
http://www.tech-assist.org/secure/tip/main.htm
Lost Password:
http://www.tech-assist.org and select "Lost your Login Info?".
Email Archives:
//www.freelists.org/archives/techassist/
Other related posts:
