[TechAssist] Re: Quality Control
- From: "Damon" <DAMON101@xxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sun, 8 Jun 2003 07:36:36 -0500
Blah, blah, blah....Sheesh, all those words and your answer was right in
your face. And I quote:
"That type of hit and miss does not sit well with me".
Which means you should be only buying the $20.00 original and charging
$40.00 for it, rather than buying the $4.95 part and charging $40.00 for it
(or is it $9.90 that you charge?). Either way, the reality of this situation
seems to smack you right in the face and let's you know that it's YOUR
CHOICE.
Damon Brunger
Telrad Electronic Services
Ft Wayne, IN 46815
----- Original Message -----
From: "Tri-County Tv" <tricountytv@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Saturday, June 07, 2003 8:09 AM
Subject: [TechAssist] Quality Control
> Hello,
> I think it might be a good idea if Kevin from Tritronics could
let this group know, what quality control goes into Tritronics ordering of
parts. I have heard many stories about SK products failing or not working in
some sets. What about their line of TT-?????? parts, when I look up a part
on their web site and see an original part for 20.00 and a TT- sub for 4.95,
what are you supposed to do, I mean Tritronics says the TT- will sub , but
what have they done to ensure they are reliable. In our business, we need to
streamline our expenses. If you order a TT- sub or any other sub and you
install it and it works but not like it's supposed to, that little error
will cost the average shop plenty, in lost labor, parts cost, office labor
to get a refund, and most important customer satisfaction. Sometimes when
you fire up that set and the part does not work, your profit margin just
went out the window when you consider all the above factors. With no profit
margin how are su
> pposed to stay in business? Then again sometimes a TT- sub works fine.
That type of hit and miss does not sit well with me. I sometimes wonder if
parts houses consider these factors when they find a cheap supply of parts.
Or if you send a part back and tell them it does not work, do they try to
follow up and see if perhaps their sub is not up to par and remove that sub
from their web database as a sub.I am not pointing a finger at any one
supplier, I think they all should weight in about their quality control
procedures. Sorry if this is not a fix it tip but in many ways applies to
every set we work on, so I think it is an important issue.
> Tom Berger
> Tri-County TV
> Robbinsville
> North Carolina 28771
> (tricountytv@xxxxxxxxxxxxx)
>
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