[TechAssist] Re: Quality Control
- From: "Tri-County Tv" <tricountytv@xxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sun, 8 Jun 2003 10:54:36 -0400
Damon,
I think you are missing the point. The point is we are in an
industry that profits are dropping every year, shops are going out of
business all the time. So we (the shops that are still open) need to squeeze
every dollar of profit out of each repair, so yes, if I can, I will charge
40.00 for that part that cost 4.95 so that when a set comes in that ends up
being a dog and profits go sliding out the door, we can still stay in
business. Profit is the name of the game. My main argument is " What are the
supply houses doing to ensure quality control". Yes your right it's my
choice but how can you make a correct choice if the suppliers says it will
sub but in reality it will not. I am not trying to bash Tritronics, in fact
they have the best web site of all the suppliers, very easy to navigate and
they were one of the first to go online. The major problem with most all
suppliers web sites is very poor descriptions,and no pictures. Tritronics is
starting to put more and more pictures but descriptions are bad, and when
you order something from them and the description misleads you and you get
the wrong part, they charge 15% restocking fee, and it takes forever to get
an RA #. With your logic if I buy a KIA automobile and the engine falls out,
I should not be mad because it was my choice because I could have bought a
Lexus. Wrong.
Tom Berger
Tri-County TV
Robbinsville
North Carolina 28771
(tricountytv@xxxxxxxxxxxxx)
----- Original Message -----
From: "Damon" <DAMON101@xxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Sunday, June 08, 2003 8:36 AM
Subject: [TechAssist] Re: Quality Control
> Blah, blah, blah....Sheesh, all those words and your answer was right in
> your face. And I quote:
>
> "That type of hit and miss does not sit well with me".
>
> Which means you should be only buying the $20.00 original and charging
> $40.00 for it, rather than buying the $4.95 part and charging $40.00 for
it
> (or is it $9.90 that you charge?). Either way, the reality of this
situation
> seems to smack you right in the face and let's you know that it's YOUR
> CHOICE.
>
> Damon Brunger
> Telrad Electronic Services
> Ft Wayne, IN 46815
>
>
> ----- Original Message -----
> From: "Tri-County Tv" <tricountytv@xxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Saturday, June 07, 2003 8:09 AM
> Subject: [TechAssist] Quality Control
>
>
> > Hello,
> > I think it might be a good idea if Kevin from Tritronics could
> let this group know, what quality control goes into Tritronics ordering of
> parts. I have heard many stories about SK products failing or not working
in
> some sets. What about their line of TT-?????? parts, when I look up a part
> on their web site and see an original part for 20.00 and a TT- sub for
4.95,
> what are you supposed to do, I mean Tritronics says the TT- will sub , but
> what have they done to ensure they are reliable. In our business, we need
to
> streamline our expenses. If you order a TT- sub or any other sub and you
> install it and it works but not like it's supposed to, that little error
> will cost the average shop plenty, in lost labor, parts cost, office labor
> to get a refund, and most important customer satisfaction. Sometimes when
> you fire up that set and the part does not work, your profit margin just
> went out the window when you consider all the above factors. With no
profit
> margin how are su
> > pposed to stay in business? Then again sometimes a TT- sub works fine.
> That type of hit and miss does not sit well with me. I sometimes wonder if
> parts houses consider these factors when they find a cheap supply of
parts.
> Or if you send a part back and tell them it does not work, do they try to
> follow up and see if perhaps their sub is not up to par and remove that
sub
> from their web database as a sub.I am not pointing a finger at any one
> supplier, I think they all should weight in about their quality control
> procedures. Sorry if this is not a fix it tip but in many ways applies to
> every set we work on, so I think it is an important issue.
> > Tom Berger
> > Tri-County TV
> > Robbinsville
> > North Carolina 28771
> > (tricountytv@xxxxxxxxxxxxx)
> >
>
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