[TechAssist] Re: Quality Control

  • From: "Damon" <DAMON101@xxxxxxxxxxxxxx>
  • To: <techassist@xxxxxxxxxxxxx>
  • Date: Mon, 9 Jun 2003 07:08:50 -0500

Yeah, I know.........but it's ALL THOSE WORDS!!! (I've been known to
ramble....sorry guys) Bye.


----- Original Message -----
From: "Clancy Harms" <dickstv1@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Sunday, June 08, 2003 2:03 PM
Subject: [TechAssist] Re: Quality Control


> GEES.....
> Chill out Damon
>
> Clancy Harms,                  NESDA's Region 7 Director
> Dick's Radio & TV, Inc.
> 2319 West Clay St.                   "Aim high men"
> St. Charles, MO. 63301         "they're on camels"
> (636)-724-5055
> (636)-724-5531 fax
> email:  dickstv1@xxxxxxxxxxxxx
> ----- Original Message -----
> From: "Damon" <DAMON101@xxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Sunday, June 08, 2003 7:36 AM
> Subject: [TechAssist] Re: Quality Control
>
>
> Blah, blah, blah....Sheesh, all those words and your answer was right in
> your face. And I quote:
>
> "That type of hit and miss does not sit well with me".
>
> Which means you should be only buying the $20.00 original and charging
> $40.00 for it, rather than buying the $4.95 part and charging $40.00 for
it
> (or is it $9.90 that you charge?). Either way, the reality of this
situation
> seems to smack you right in the face and let's you know that it's YOUR
> CHOICE.
>
> Damon Brunger
> Telrad Electronic Services
> Ft Wayne, IN 46815
>
>
> ----- Original Message -----
> From: "Tri-County Tv" <tricountytv@xxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Saturday, June 07, 2003 8:09 AM
> Subject: [TechAssist] Quality Control
>
>
> > Hello,
> >           I think it might be a good idea if Kevin from Tritronics could
> let this group know, what quality control goes into Tritronics ordering of
> parts. I have heard many stories about SK products failing or not working
in
> some sets. What about their line of TT-?????? parts, when I look up a part
> on their web site and see an original part for 20.00 and a TT- sub for
4.95,
> what are you supposed to do, I mean Tritronics says the TT- will sub , but
> what have they done to ensure they are reliable. In our business, we need
to
> streamline our expenses. If you order a TT- sub or any other sub and you
> install it and it works but not like it's supposed to, that little error
> will cost the average shop plenty, in lost labor, parts cost, office labor
> to get a refund, and most important customer satisfaction. Sometimes when
> you fire up that set and the part does not work, your profit margin just
> went out the window when you consider all the above factors. With no
profit
> margin how are su
> >  pposed to stay in business? Then again sometimes a TT- sub works fine.
> That type of hit and miss does not sit well with me. I sometimes wonder if
> parts houses consider these factors when they find a cheap supply of
parts.
> Or if you send a part back and tell them it does not work, do they try to
> follow up and see if perhaps  their sub is not up to par and remove that
sub
> from their web database as a sub.I am not pointing a finger at any one
> supplier, I think they all should weight in about their quality control
> procedures. Sorry if this is not a fix it tip but in many ways applies to
> every set we work on, so I think it is an important issue.
> > Tom Berger
> > Tri-County TV
> > Robbinsville
> > North Carolina 28771
> > (tricountytv@xxxxxxxxxxxxx)
> >
>
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