[TechAssist] Re: Quality Control
- From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Sun, 8 Jun 2003 20:41:43 -0400
I agree with Leonard on this issue. NESDA could do so much more to attract
new members, like Quality control, and to negotiate on behalf of it's
members for more training and better standardizations on warranty repair
rates. I saw none of these things while I was a member. Also, in my opinion
they do not stand by the servicver when there are problems with manufactures
in fear of losing what little support they do get. And forget about saying
anything negative about one of their sponsors. Even true things that could
help all members, do not mention you got bad parts from one of their
sponsor/dealers. I remember when I was a member, I used to always tell them
that they needed a "Tip Program", even suggesting that they start a
"Tip-of-the-day program to encourage more repair tips by members. Ha, the
big wigs would come on line and say that was not what Nesda was about, and
it wasn't needed. I tried to get them to take over WinStips when it was for
sale, I got all sorts of negative feedback from the higher-ups. Well, I see
that they now have a "Tip Program", I guess they needed it more than they
thought. By the way, they never thanked me for suggesting that, just kidding
you Nesda members. They have a lot of good and smart members there if they
would just listen to them. But..with that good ole boy and click mentality
and politics I am afraid it will never be what we need to help all
servicvers, both big and small. These deficiencies have to be fixed before
Nesda will be a organization that all servicers "Have" to be a part of.
Right now many can take or leave them. I am glad my customers do not feel
that way towards our Service Center.
Perry Bower, (EHEER) Electronic Home Entertainment Equipment Repairer
Electric Medic
"It's Cheaper to Keep Her"
http://www.electricmedic.com
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Phone: 706-8MEDIC4 (863-3424)
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-----Original Message-----
From: techassist-bounce@xxxxxxxxxxxxx
[mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of Leonard Caillouet
Sent: Sunday, June 08, 2003 5:06 PM
To: techassist@xxxxxxxxxxxxx
Subject: [TechAssist] Re: Quality Control
Has NESDA done anything on behalf of the servicer to make the situation any
better, to help identify counterfeit parts, or to otherwise improve the
availability of high quality parts? Just wondering. I have never seen any
evidence of significant benefits from NESDA membership, personally. It
seems that this would be an issue that an organization like NESDA should be
on top of, working with manufacturers and dealers to resolve, since the
problem hurts both. Maybe I'd change my perspective if I saw some action
has taken place.
Leonard Caillouet
----- Original Message -----
From: "Clancy Harms" <dickstv1@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Sunday, June 08, 2003 2:43 PM
Subject: [TechAssist] Re: Quality Control
> Just my suggestion
>
> These issues have been discussed and resolved
> via NESDA! I am not touting ... I am stating facts.
> Think about joining. I did... and I am happy.
>
> Clancy Harms,
> Dick's Radio & TV, Inc.
> 2319 West Clay St. "Aim high men"
> St. Charles, MO. 63301 "they're on camels"
> (636)-724-5055
> (636)-724-5531 fax
> email: dickstv1@xxxxxxxxxxxxx
> ----- Original Message -----
> From: "Philip Bader" <tjanphyl@xxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Saturday, June 07, 2003 8:36 AM
> Subject: [TechAssist] Re: Quality Control
>
>
> I had a parts house here in Florida I used some years ago.I've never
> seen him mentioned on any forums.Now HIS stuff was horrible.There is
> grades of generac.Some are knock offs, some from the actual
> Mfgr,discontinued.
> Drugs... Diazapam instead of Valium I took for my back for
> example.Chemically same.Big price difference.
> I use Tritronic's generacs in all but a few cases, like the Sony power
> supplies.This is nothing against the TT line of kevin's, ANY generac
> won't do for those Sony's.( I use his Sony PS kit with success).I guess
> it's our responsibility to know where to use generacs and OEMs and not.
> I find several grades of mechanics tools at a store.I must choose if the
> lower cost set will do.They offer us a choice is all.We can,if
> concerned, always default to the OEMs. I'm sure they would be OK with
> selling us a higher price item! ;-).
> Sometimes these generacs are really semis that the manufacturer dumped
> on the market,maybe because they stopped their run of a particular
> chassis that uses them.Not uncommon.
> I think that other guy I mentioned carried "rejects".Some leads were cut
> off,always a few in the bag were defects,etc.
> I've had good luch with Kevins generacs. I made up 9-1674 kits (and
> others) with them and the generac HV blocks and all have stayed up and
> running.
> I know Kevin has a close dialog with module remanufacturers so as to
> design his kits with the right parts.He listens to feedback.
> Hope my experience helped.
> Phil Bader
>
> Tri-County Tv wrote:
> >
> > Hello,
> > I think it might be a good idea if Kevin from Tritronics could
> let this group know, what quality control goes into Tritronics ordering of
> parts. I have heard many stories about SK products failing or not working
in
> some sets. What about their line of TT-?????? parts, when I look up a part
> on their web site and see an original part for 20.00 and a TT- sub for
4.95,
> what are you supposed to do, I mean Tritronics says the TT- will sub , but
> what have they done to ensure they are reliable. In our business, we need
to
> streamline our expenses. If you order a TT- sub or any other sub and you
> install it and it works but not like it's supposed to, that little error
> will cost the average shop plenty, in lost labor, parts cost, office labor
> to get a refund, and most important customer satisfaction. Sometimes when
> you fire up that set and the part does not work, your profit margin just
> went out the window when you consider all the above factors. With no
profit
> margin how are!
> su
> > pposed to stay in business? Then again sometimes a TT- sub works fine.
> That type of hit and miss does not sit well with me. I sometimes wonder if
> parts houses consider these factors when they find a cheap supply of
parts.
> Or if you send a part back and tell them it does not work, do they try to
> follow up and see if perhaps their sub is not up to par and remove that
sub
> from their web database as a sub.I am not pointing a finger at any one
> supplier, I think they all should weight in about their quality control
> procedures. Sorry if this is not a fix it tip but in many ways applies to
> every set we work on, so I think it is an important issue.
> > Tom Berger
> > Tri-County TV
> > Robbinsville
> > North Carolina 28771
> > (tricountytv@xxxxxxxxxxxxx)
> >
>
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> --
> Philip Bader
> Jan Phyl TV Inc. (estab. 1976)
> 3420 Recker Hwy. Winter Haven, Fl. 33880
> Fax (863) 299-8821
> email: tjanphyl@xxxxxxxxxxxxxxx
>
>
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