[TechAssist] Re: Quality Control
- From: "Damon" <DAMON101@xxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 9 Jun 2003 07:05:10 -0500
Well, my answer is this: You know that $4.95 part? It hasn't been tested.
You know that $20.00 part?? Somebody has tested it. It costs $15.05 extra.
Still your choice.....and your assurance of quality control.
I'm like Al Leatherman, originals for field work, and toys for carry- in
work.
NOW......ENOUGH SAID....WE'RE DONE. Back to work.
Damon Brunger
Telrad Electronic Services
Ft Wayne, IN 46815.
----- Original Message -----
From: "Tri-County Tv" <tricountytv@xxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Sunday, June 08, 2003 9:54 AM
Subject: [TechAssist] Re: Quality Control
> Damon,
> I think you are missing the point. The point is we are in an
> industry that profits are dropping every year, shops are going out of
> business all the time. So we (the shops that are still open) need to
squeeze
> every dollar of profit out of each repair, so yes, if I can, I will charge
> 40.00 for that part that cost 4.95 so that when a set comes in that ends
up
> being a dog and profits go sliding out the door, we can still stay in
> business. Profit is the name of the game. >>>>My main argument is " What
are the
> supply houses doing to ensure quality control". <<<<Yes your right it's my
> choice but how can you make a correct choice if the suppliers says it will
> sub but in reality it will not. I am not trying to bash Tritronics, in
fact
> they have the best web site of all the suppliers, very easy to navigate
and
> they were one of the first to go online. The major problem with most all
> suppliers web sites is very poor descriptions,and no pictures. Tritronics
is
> starting to put more and more pictures but descriptions are bad, and when
> you order something from them and the description misleads you and you get
> the wrong part, they charge 15% restocking fee, and it takes forever to
get
> an RA #. With your logic if I buy a KIA automobile and the engine falls
out,
> I should not be mad because it was my choice because I could have bought a
> Lexus. Wrong.
> Tom Berger
> Tri-County TV
> Robbinsville
> North Carolina 28771
> (tricountytv@xxxxxxxxxxxxx)
> ----- Original Message -----
> From: "Damon" <DAMON101@xxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Sunday, June 08, 2003 8:36 AM
> Subject: [TechAssist] Re: Quality Control
>
>
> > Blah, blah, blah....Sheesh, all those words and your answer was right in
> > your face. And I quote:
> >
> > "That type of hit and miss does not sit well with me".
> >
> > Which means you should be only buying the $20.00 original and charging
> > $40.00 for it, rather than buying the $4.95 part and charging $40.00 for
> it
> > (or is it $9.90 that you charge?). Either way, the reality of this
> situation
> > seems to smack you right in the face and let's you know that it's YOUR
> > CHOICE.
> >
> > Damon Brunger
> > Telrad Electronic Services
> > Ft Wayne, IN 46815
> >
> >
> > ----- Original Message -----
> > From: "Tri-County Tv" <tricountytv@xxxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Saturday, June 07, 2003 8:09 AM
> > Subject: [TechAssist] Quality Control
> >
> >
> > > Hello,
> > > I think it might be a good idea if Kevin from Tritronics
could
> > let this group know, what quality control goes into Tritronics ordering
of
> > parts. I have heard many stories about SK products failing or not
working
> in
> > some sets. What about their line of TT-?????? parts, when I look up a
part
> > on their web site and see an original part for 20.00 and a TT- sub for
> 4.95,
> > what are you supposed to do, I mean Tritronics says the TT- will sub ,
but
> > what have they done to ensure they are reliable. In our business, we
need
> to
> > streamline our expenses. If you order a TT- sub or any other sub and you
> > install it and it works but not like it's supposed to, that little error
> > will cost the average shop plenty, in lost labor, parts cost, office
labor
> > to get a refund, and most important customer satisfaction. Sometimes
when
> > you fire up that set and the part does not work, your profit margin just
> > went out the window when you consider all the above factors. With no
> profit
> > margin how are su
> > > pposed to stay in business? Then again sometimes a TT- sub works
fine.
> > That type of hit and miss does not sit well with me. I sometimes wonder
if
> > parts houses consider these factors when they find a cheap supply of
> parts.
> > Or if you send a part back and tell them it does not work, do they try
to
> > follow up and see if perhaps their sub is not up to par and remove that
> sub
> > from their web database as a sub.I am not pointing a finger at any one
> > supplier, I think they all should weight in about their quality control
> > procedures. Sorry if this is not a fix it tip but in many ways applies
to
> > every set we work on, so I think it is an important issue.
> > > Tom Berger
> > > Tri-County TV
> > > Robbinsville
> > > North Carolina 28771
> > > (tricountytv@xxxxxxxxxxxxx)
> > >
> >
>
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