[TechAssist] Re: Quality Control
- From: "Tri-County Tv" <tricountytv@xxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Mon, 9 Jun 2003 09:41:02 -0400
Damon,
You now have come full circle to what the "original " thread
was asking. Has the 4.95 part been tested and if so what is the quality
control . That's all I wanted to know. You are saying the 4.95 part has not
been tested. How do you know, since you don't have a statement from the
supplier stating how they came to the conclusion that the 4.95 part "will
replace" the 20.00 part. That's all I asked originally. But as you said,
Enough.
Tom Berger
Tri-County TV
Robbinsville
North Carolina 28771
(tricountytv@xxxxxxxxxxxxx)
----- Original Message -----
From: "Damon" <DAMON101@xxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, June 09, 2003 8:05 AM
Subject: [TechAssist] Re: Quality Control
> Well, my answer is this: You know that $4.95 part? It hasn't been tested.
> You know that $20.00 part?? Somebody has tested it. It costs $15.05 extra.
>
> Still your choice.....and your assurance of quality control.
>
> I'm like Al Leatherman, originals for field work, and toys for carry- in
> work.
>
> NOW......ENOUGH SAID....WE'RE DONE. Back to work.
>
> Damon Brunger
> Telrad Electronic Services
> Ft Wayne, IN 46815.
>
> ----- Original Message -----
> From: "Tri-County Tv" <tricountytv@xxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Sunday, June 08, 2003 9:54 AM
> Subject: [TechAssist] Re: Quality Control
>
>
> > Damon,
> > I think you are missing the point. The point is we are in
an
> > industry that profits are dropping every year, shops are going out of
> > business all the time. So we (the shops that are still open) need to
> squeeze
> > every dollar of profit out of each repair, so yes, if I can, I will
charge
> > 40.00 for that part that cost 4.95 so that when a set comes in that ends
> up
> > being a dog and profits go sliding out the door, we can still stay in
> > business. Profit is the name of the game. >>>>My main argument is " What
> are the
> > supply houses doing to ensure quality control". <<<<Yes your right it's
my
> > choice but how can you make a correct choice if the suppliers says it
will
> > sub but in reality it will not. I am not trying to bash Tritronics, in
> fact
> > they have the best web site of all the suppliers, very easy to navigate
> and
> > they were one of the first to go online. The major problem with most all
> > suppliers web sites is very poor descriptions,and no pictures.
Tritronics
> is
> > starting to put more and more pictures but descriptions are bad, and
when
> > you order something from them and the description misleads you and you
get
> > the wrong part, they charge 15% restocking fee, and it takes forever to
> get
> > an RA #. With your logic if I buy a KIA automobile and the engine falls
> out,
> > I should not be mad because it was my choice because I could have bought
a
> > Lexus. Wrong.
> > Tom Berger
> > Tri-County TV
> > Robbinsville
> > North Carolina 28771
> > (tricountytv@xxxxxxxxxxxxx)
> > ----- Original Message -----
> > From: "Damon" <DAMON101@xxxxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Sunday, June 08, 2003 8:36 AM
> > Subject: [TechAssist] Re: Quality Control
> >
> >
> > > Blah, blah, blah....Sheesh, all those words and your answer was right
in
> > > your face. And I quote:
> > >
> > > "That type of hit and miss does not sit well with me".
> > >
> > > Which means you should be only buying the $20.00 original and charging
> > > $40.00 for it, rather than buying the $4.95 part and charging $40.00
for
> > it
> > > (or is it $9.90 that you charge?). Either way, the reality of this
> > situation
> > > seems to smack you right in the face and let's you know that it's YOUR
> > > CHOICE.
> > >
> > > Damon Brunger
> > > Telrad Electronic Services
> > > Ft Wayne, IN 46815
> > >
> > >
> > > ----- Original Message -----
> > > From: "Tri-County Tv" <tricountytv@xxxxxxxxxxxxx>
> > > To: <techassist@xxxxxxxxxxxxx>
> > > Sent: Saturday, June 07, 2003 8:09 AM
> > > Subject: [TechAssist] Quality Control
> > >
> > >
> > > > Hello,
> > > > I think it might be a good idea if Kevin from Tritronics
> could
> > > let this group know, what quality control goes into Tritronics
ordering
> of
> > > parts. I have heard many stories about SK products failing or not
> working
> > in
> > > some sets. What about their line of TT-?????? parts, when I look up a
> part
> > > on their web site and see an original part for 20.00 and a TT- sub for
> > 4.95,
> > > what are you supposed to do, I mean Tritronics says the TT- will sub ,
> but
> > > what have they done to ensure they are reliable. In our business, we
> need
> > to
> > > streamline our expenses. If you order a TT- sub or any other sub and
you
> > > install it and it works but not like it's supposed to, that little
error
> > > will cost the average shop plenty, in lost labor, parts cost, office
> labor
> > > to get a refund, and most important customer satisfaction. Sometimes
> when
> > > you fire up that set and the part does not work, your profit margin
just
> > > went out the window when you consider all the above factors. With no
> > profit
> > > margin how are su
> > > > pposed to stay in business? Then again sometimes a TT- sub works
> fine.
> > > That type of hit and miss does not sit well with me. I sometimes
wonder
> if
> > > parts houses consider these factors when they find a cheap supply of
> > parts.
> > > Or if you send a part back and tell them it does not work, do they try
> to
> > > follow up and see if perhaps their sub is not up to par and remove
that
> > sub
> > > from their web database as a sub.I am not pointing a finger at any one
> > > supplier, I think they all should weight in about their quality
control
> > > procedures. Sorry if this is not a fix it tip but in many ways applies
> to
> > > every set we work on, so I think it is an important issue.
> > > > Tom Berger
> > > > Tri-County TV
> > > > Robbinsville
> > > > North Carolina 28771
> > > > (tricountytv@xxxxxxxxxxxxx)
> > > >
> > >
> >
>
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