I do not see a Ctrl F11 when I boot up Peter. I only see F12 and F8 I think to go into Safe Mode. I have contacted Dell and they are sending me the disks I require. (free) I should have them in a couple of days. What is the best way to format the HD? LarryB K & L Electronics South Carolina Peter Kaulback wrote: Larry when you boot the laptop there should be a system restore message that should say something like "press CTRL + F11" but you should not do this until after all the data on the drive is backed up otherwise the restore will wipe it all away. I did it once on a work laptop, you don't want to do it. And if there is a "Drivers" folder then do back that up as well. If there is no "press CTRL + F11", then you will have to contact Dell and try to get the restore disk set, it's 2 or 3 discs. If that doesn't work then your neighbour gets to buy XP. I might have suggested Linux as an option but since your neighbour uses Quickbooks, that rules out Linux, it just drives me nutty when I try that out. Just a thought. Peter Kaulback Nope no mapped drive. Wish I did though. Thanks LarryB K & L Electronics South Carolina Ben Moore wrote: You don't have a mapped network drive do you? Just a thought. I agree with Peter. Copy all the data somewhere and reformat. You can fool with it forever and never figure it out. The laptop would probably profit with a new install anyway. Ben Moore -----Original Message----- From: pcworks-bounce@xxxxxxxxxxxxx [mailto: pcworks-bounce@xxxxxxxxxxxxx] On Behalf Of LarryB Sent: Monday, January 28, 2008 5:15 PM To: pcworks@xxxxxxxxxxxxx Subject: Re: [PCWorks] Computer is too slow Thanks Hugh, I have run all the spyware, antivir*s programs I have and they have found things but hasn't helped so far. As I mentioned I have the startup programs to a bare minimum. I have also run defrag, and chkdsk. The Event Viewer shows one error during startup called "service control manager" then about 10 "information" tags after the error. It also shows several DHCP type "warnings" that are probably due to the wireless setup. I have no idea what to do with any of these. LarryB K & L Electronics South Carolina ========================= The list's FAQ's can be seen by sending an email to PCWorks-request@xxxxxxxxxxxxx with FAQ in the subject line. To unsubscribe, subscribe, set Digest or Vacation to on or off, go to //www.freelists.org/list/pcworks . You can also send an email to PCWorks-request@xxxxxxxxxxxxx with Unsubscribe in the subject line. Your member list settings can be found at //www.freelists.org/cgi-bin/lsg2.cgi/l=pcworks . Once logged in, you have access to numerous other email options. The list archives are located at //www.freelists.org/archives/pcworks/ . All email posted to the list will be placed there in the event anyone needs to look for previous posts.