[mso] Re: Office XP and mysteriously read-only files
- From: "Dian Chapman" <dian@xxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Fri, 10 Jan 2003 17:41:23 -0600
HA!! Cool...thanks for letting me know. This time I'll try to save this
settings info for the next unlucky person to save them from having to
hunt it down. Thanks for passing along the config info.
Dian Chapman
Technical Consultant, Instructor,
Microsoft MVP & TechTrax Editor
Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
Tutorial web site: http://www.mousetrax.com/techpage.html
TechTrax Ezine: http://www.mousetrax.com/techtrax/
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf Of Elise Miller
Sent: Friday, January 10, 2003 8:52 AM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Office XP and mysteriously read-only files
We found a posting on a newsgroup suggesting that we change two settings
in our AV software: uncheck "protect network drives" and uncheck
"virus-wall incoming mode." We had both of those checked before. So
we've unchecked them on several machines here in our office and so far
so good.
> -----Original Message-----
> From: Dian Chapman [mailto:dian@xxxxxxxxxxxxx]
> Sent: Friday, January 10, 2003 9:18 AM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Office XP and mysteriously read-only files =20
>=20
> Good luck!! And be sure to let us know if/when you get it cleared up.
>=20
>=20
> Dian Chapman
> Technical Consultant, Instructor,
> Microsoft MVP & TechTrax Editor
>=20
> Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
> Tutorial web site: http://www.mousetrax.com/techpage.html
> TechTrax Ezine: http://www.mousetrax.com/techtrax/
>=20
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> Behalf Of Elise Miller
> Sent: Friday, January 10, 2003 7:30 AM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Office XP and mysteriously read-only files
>=20
>=20
>=20
> Thanks Dian. I'll keep an eye out for those file extensions and also
> see what else they recommend. Another technician here in our office
was
> telling me he had heard of CA's AV software doing something like that
> too so he wasn't surprised to hear your suggestion. We'll keep
plugging
> on it. Thanks!
>=20
>=20
>=20
> -----Original Message-----
> From: Dian Chapman [mailto:dian@xxxxxxxxxxxxx]=3D20
> Sent: Thursday, January 09, 2003 8:14 PM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Office XP and mysteriously read-only files =20
>=20
>=20
> Not positive that that is the only extension you'll get from that
> software, but I am sure that IN2 is ONE of the version types that
> Computer Associates Inoculate creates. Sorry, don't know what else to
> tell you or where to look. You should check with Computer Associates
and
> find out exactly how their software locks files.=3D20
>=20
> The overall problem is that Word opens temp version of a file while
you
> work on it. As you save, updates are passed and when you close, the
> final version is overwritten to the original. If those temp files
aren't
> closed, Word assume the doc is still opens and won't allow sharing. So
>SOMETHING is holding those files SOMEWHERE.=3D20 =20
> And since CA Inoculate is notorious for this problem and since you use
> this software...I can only put 2 + 2 together. However, since I've
never
> used that software...sorry, but I don't know how it works and where to
>look, other can calling CA and asking them for help. =20
> Good luck!
>=20
> Dian Chapman
> Technical Consultant, Instructor,
> Microsoft MVP & TechTrax Editor
>=20
> Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
> Tutorial web site: http://www.mousetrax.com/techpage.html
> TechTrax Ezine: http://www.mousetrax.com/techtrax/
>=20
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> Behalf Of Elise Miller
> Sent: Thursday, January 09, 2003 1:05 PM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Office XP and mysteriously read-only files
>=20
>=20
>=20
> Hi Dian,
> I did a search on the server for .IN2 files and found none. I also
> looked in the AV software and checked the user permissions - it looks
> like the users have full control. I'm not sure I understand what
> setting to change in the AV software so it doesn't do this. But also
> are you sure .IN2 is the correct extension? Thanks!
>=20
> > -----Original Message-----
> > From: Dian Chapman [mailto:dian@xxxxxxxxxxxxx]
> > Sent: Thursday, January 09, 2003 12:44 AM
> > To: mso@xxxxxxxxxxxxx
> > Subject: [mso] Re: Office XP and mysteriously read-only files =
=3D3D20
=3D
> =3D3D20
> > Here ya go...my brain is coming back. Here's the article about TEMP
> >files and the files that the program saves are .IN2
> >files...search/destroy and complain to CA!<g> =3D3D20 =
http://support.microsoft.com/default.aspx?scid=3D3D3DKB;en-us;q211632
> >=3D3D20
> >=3D3D20
> > Dian Chapman
> > Technical Consultant, Instructor,
> > Microsoft MVP & TechTrax Editor
> >=3D3D20
> > Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
> > Tutorial web site: http://www.mousetrax.com/techpage.html
> > TechTrax Ezine: http://www.mousetrax.com/techtrax/
> >=3D3D20
> > -----Original Message-----
> > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> >Behalf Of Elise Miller
> > Sent: Wednesday, January 08, 2003 4:02 PM
> > To: mso@xxxxxxxxxxxxx
> > Subject: [mso] Re: Office XP and mysteriously read-only files
> >=3D3D20 =3D3D20
> >=3D3D20
> > Actually I didn't. What permissions settings could be in AV
software?
> > Our client is running Computer Associates eTrust InoculateIT 6.0 for
> > Small Business Server 2000. I don't remember any permissions
settings
> > in the software. The MS article that Phil posted also referred to
AV
> > software possibly interfering with the save function in Excel.
> >=3D3D20
> > > -----Original Message-----
> > > From: Linda F. Johnson [mailto:linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx]
> > > Sent: Wednesday, January 08, 2003 4:56 PM
> > > To: mso@xxxxxxxxxxxxx
> > > Subject: [mso] Re: Office XP and mysteriously read-only files =3D
> =3D3D3D20
> > >=3D3D3D20 I know a few times when I've seen this, the only
workaround
> > >=3D
> we
>=20
> > >could
> > come
> > > up
> > > with was to have the user copy the file to their local drive, make
> the
> >=3D3D20
> > > changes, save the changes, then copy the file back to the network
> > drive.
> > >=3D3D3D20
> > > I know that's a PITA, but I distinctly remember situations where
> this
> > was
> > > the only way we could get it to work. Or, now that I think of it,
I
> > think
> > > creating a new folder on the network and moving all the files
there
> > also
> > > worked in some cases.
> > >=3D3D3D20
> > > That's about all I can remember....it's been a long time since I
> > >troubleshot Office on a network. =3D3D3D20 But, Dian mentioned
> > >something about it being some permissions in the
> > AV
> > > software that was preventing the changes to a network file. Did
you
> > check
> > > this?
> > >=3D3D3D20
> > > Linda
> > > Publisher ~ ABC ~ All 'Bout Computers
> > > Owner ~ Linda's Computer Stop http://personal-computer-tutor.com
> > > FREE MS Office eBook Tutorial
> > >http://personal-computer-tutor.com/library.htm
> > >=3D3D3D20
> > >=3D3D3D20
> > >=3D3D3D20
> > > -----Original Message-----
> > > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]
On
> > Behalf
> > > Of Elise Miller
> > > Sent: Wednesday, January 08, 2003 4:45 PM
> > > To: mso@xxxxxxxxxxxxx
> > > Subject: [mso] Re: Office XP and mysteriously read-only files =3D
> =3D3D3D20
> > >=3D3D3D20 =3D3D3D20
> > > I just checked the user's rights and he is not missing any
> permissions
> > > on the documents he was working with. This is perplexing. Thanks
> for
> > > the article though.
> > >=3D3D3D20
> > >=3D3D3D20
> > >=3D3D3D20
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To be able to use the files section for sharing files with the group,
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