[mso] Re: Office XP and mysteriously read-only files
- From: "Elise Miller" <emiller@xxxxxxxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Fri, 10 Jan 2003 09:52:03 -0500
We found a posting on a newsgroup suggesting that we change two settings
in our AV software: uncheck "protect network drives" and uncheck
"virus-wall incoming mode." We had both of those checked before. So
we've unchecked them on several machines here in our office and so far
so good.
> -----Original Message-----
> From: Dian Chapman [mailto:dian@xxxxxxxxxxxxx]
> Sent: Friday, January 10, 2003 9:18 AM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Office XP and mysteriously read-only files
>=20
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> Good luck!! And be sure to let us know if/when you get it cleared up.
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> Dian Chapman
> Technical Consultant, Instructor,
> Microsoft MVP & TechTrax Editor
>=20
> Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
> Tutorial web site: http://www.mousetrax.com/techpage.html
> TechTrax Ezine: http://www.mousetrax.com/techtrax/
>=20
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> Behalf Of Elise Miller
> Sent: Friday, January 10, 2003 7:30 AM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Office XP and mysteriously read-only files
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> Thanks Dian. I'll keep an eye out for those file extensions and also
> see what else they recommend. Another technician here in our office
was
> telling me he had heard of CA's AV software doing something like that
> too so he wasn't surprised to hear your suggestion. We'll keep
plugging
> on it. Thanks!
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>=20
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> -----Original Message-----
> From: Dian Chapman [mailto:dian@xxxxxxxxxxxxx]=3D20
> Sent: Thursday, January 09, 2003 8:14 PM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Office XP and mysteriously read-only files
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> Not positive that that is the only extension you'll get from that
> software, but I am sure that IN2 is ONE of the version types that
> Computer Associates Inoculate creates. Sorry, don't know what else to
> tell you or where to look. You should check with Computer Associates
and
> find out exactly how their software locks files.=3D20
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> The overall problem is that Word opens temp version of a file while
you
> work on it. As you save, updates are passed and when you close, the
> final version is overwritten to the original. If those temp files
aren't
> closed, Word assume the doc is still opens and won't allow sharing. So
> SOMETHING is holding those files SOMEWHERE.=3D20
>=20
> And since CA Inoculate is notorious for this problem and since you use
> this software...I can only put 2 + 2 together. However, since I've
never
> used that software...sorry, but I don't know how it works and where to
> look, other can calling CA and asking them for help.
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> Good luck!
>=20
> Dian Chapman
> Technical Consultant, Instructor,
> Microsoft MVP & TechTrax Editor
>=20
> Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
> Tutorial web site: http://www.mousetrax.com/techpage.html
> TechTrax Ezine: http://www.mousetrax.com/techtrax/
>=20
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> Behalf Of Elise Miller
> Sent: Thursday, January 09, 2003 1:05 PM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Office XP and mysteriously read-only files
>=20
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> Hi Dian,
> I did a search on the server for .IN2 files and found none. I also
> looked in the AV software and checked the user permissions - it looks
> like the users have full control. I'm not sure I understand what
> setting to change in the AV software so it doesn't do this. But also
> are you sure .IN2 is the correct extension? Thanks!
>=20
> > -----Original Message-----
> > From: Dian Chapman [mailto:dian@xxxxxxxxxxxxx]
> > Sent: Thursday, January 09, 2003 12:44 AM
> > To: mso@xxxxxxxxxxxxx
> > Subject: [mso] Re: Office XP and mysteriously read-only files =
=3D3D20
=3D
> =3D3D20
> > Here ya go...my brain is coming back. Here's the article about TEMP
> >files and the files that the program saves are .IN2
> >files...search/destroy and complain to CA!<g> =3D3D20
> > =
http://support.microsoft.com/default.aspx?scid=3D3D3DKB;en-us;q211632
> >=3D3D20
> >=3D3D20
> > Dian Chapman
> > Technical Consultant, Instructor,
> > Microsoft MVP & TechTrax Editor
> >=3D3D20
> > Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
> > Tutorial web site: http://www.mousetrax.com/techpage.html
> > TechTrax Ezine: http://www.mousetrax.com/techtrax/
> >=3D3D20
> > -----Original Message-----
> > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> > Behalf Of Elise Miller
> > Sent: Wednesday, January 08, 2003 4:02 PM
> > To: mso@xxxxxxxxxxxxx
> > Subject: [mso] Re: Office XP and mysteriously read-only files
> >=3D3D20
> >=3D3D20
> >=3D3D20
> > Actually I didn't. What permissions settings could be in AV
software?
> > Our client is running Computer Associates eTrust InoculateIT 6.0 for
> > Small Business Server 2000. I don't remember any permissions
settings
> > in the software. The MS article that Phil posted also referred to
AV
> > software possibly interfering with the save function in Excel.
> >=3D3D20
> > > -----Original Message-----
> > > From: Linda F. Johnson [mailto:linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx]
> > > Sent: Wednesday, January 08, 2003 4:56 PM
> > > To: mso@xxxxxxxxxxxxx
> > > Subject: [mso] Re: Office XP and mysteriously read-only files =3D
> =3D3D3D20
> > >=3D3D3D20 I know a few times when I've seen this, the only
workaround
> > >=3D
> we
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> > >could
> > come
> > > up
> > > with was to have the user copy the file to their local drive, make
> the
> >=3D3D20
> > > changes, save the changes, then copy the file back to the network
> > drive.
> > >=3D3D3D20
> > > I know that's a PITA, but I distinctly remember situations where
> this
> > was
> > > the only way we could get it to work. Or, now that I think of it,
I
> > think
> > > creating a new folder on the network and moving all the files
there
> > also
> > > worked in some cases.
> > >=3D3D3D20
> > > That's about all I can remember....it's been a long time since I
> > >troubleshot Office on a network. =3D3D3D20 But, Dian mentioned
> > >something about it being some permissions in the
> > AV
> > > software that was preventing the changes to a network file. Did
you
> > check
> > > this?
> > >=3D3D3D20
> > > Linda
> > > Publisher ~ ABC ~ All 'Bout Computers
> > > Owner ~ Linda's Computer Stop http://personal-computer-tutor.com
> > > FREE MS Office eBook Tutorial
> > >http://personal-computer-tutor.com/library.htm
> > >=3D3D3D20
> > >=3D3D3D20
> > >=3D3D3D20
> > > -----Original Message-----
> > > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]
On
> > Behalf
> > > Of Elise Miller
> > > Sent: Wednesday, January 08, 2003 4:45 PM
> > > To: mso@xxxxxxxxxxxxx
> > > Subject: [mso] Re: Office XP and mysteriously read-only files =3D
> =3D3D3D20
> > >=3D3D3D20 =3D3D3D20
> > > I just checked the user's rights and he is not missing any
> permissions
> > > on the documents he was working with. This is perplexing. Thanks
> for
> > > the article though.
> > >=3D3D3D20
> > >=3D3D3D20
> > >=3D3D3D20
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