[jaws-uk] Re: Tesco.com

  • From: "david pritchard" <wd.pritchard@xxxxxxxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Wed, 8 Oct 2008 10:59:48 +0100

Hi all,

When this problem occurs, changing the item quantity to zero and updating does 
not work- you still get the error message. The Tesco support team member I 
spoke to could not change it either. They actually re entered  the order for me.



  ----- Original Message ----- 
  From: Wendy Sharpe 
  To: jaws-uk@xxxxxxxxxxxxx 
  Sent: Wednesday, October 08, 2008 9:46 AM
  Subject: [jaws-uk] Re: Tesco.com


  Once an item is in your basket, if you want to remove it, you have to enter 0 
in the quantity box.  Then when you press update basket it should tell you 
which items you have removed.  It doesn't work if you simply delete the 
quantity from the box and leave it empty.


  From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On 
Behalf Of david pritchard
  Sent: 08 October 2008 09:28
  To: jaws-uk@xxxxxxxxxxxxx
  Subject: [jaws-uk] Re: Tesco.com

  Hi Barbara,

  I am a regular user of the Tesco site and have experienced this problem. In 
fact I've spent several long phone calls to the support line correcting orders 
after this problem occurred!  It seems to happen with no apparent pattern, 
usually disappearing by the time I try again.



  p.s. I checked this morning and it works fine.

    ----- Original Message ----- 
    From: Barbara Wilson 
    To: jaws-uk 
    Sent: Tuesday, October 07, 2008 4:34 PM
    Subject: [jaws-uk] Tesco.com

    Does anyone use Tesco.com to do grocery shopping and if so have they 
encountered the following problem while using their Access site?:

    Once you have added a quantity to your basket and then view your basket, if 
you then change that quantity and Enter on Update Basket, the next page shows a 
"Validation Error" And says that the new quantity is not a valid amount. This 
only happens sometimes but of course when it does you're stuck! If anyone has 
overcome this problem or if it is a site problem rather than something to do 
with JAWS, could they let me know.

    I'm using JAWS 9 and it happens when using both IE and Firefox.


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