Barbara, This might sound obvious but has he tried deleting everything in the form fields and retyping his details, if this doesn't work perhaps he could try installing Mozilla Firefox, I have found it useful on occasions when, for some unknown reason, Explorer has failed to work properly. Hope this helps, Pete H. ----- Original Message ----- From: Barbara Wilson To: jaws-uk Sent: Friday, January 02, 2009 11:21 AM Subject: [jaws-uk] Tesco.com Thanks for the suggestions re my friend's problems with signing into Tesco.com. He went and changed hhis Internet security settings from medium/high to medium, but on restarting the computer these had reverted back to medium/high. However, I don't think this is the problem as he signed in a couple of weeks ago on the same computer and he has made no changes since that. Any more ideas? He is a bit desperate as his wife is due to have twins in two weeks and not fit to do the supermarket thing! Barbara Get listed, network or find a business at an online directory of businesses owned and run by disabled people and associated support and advisory organisations: www.barkingbabs.co.uk