Hi Barbara, Not sure whether this was suggested already, but in IE7 there is an option called delete browsing history. This will remove the remembered password information as well as some other information like cookies etc. Is he using Jaws 10? I only ask as I am having issues at the moment with Jaws and some websites regarding forms, sometimes it is telling you that you are in forms mode, and when you type in data, nothing gets put on the screen or in the web page. Thanks. Andrew. ________________________________________ From: jaws-uk-bounce@xxxxxxxxxxxxx [jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Barbara Wilson [barkingbabs@xxxxxxxxxxxxxxx] Sent: 05 January 2009 11:13 To: jaws-uk Subject: [jaws-uk] Tesco.com My friend has tried all the suggestions made on here to get into Tesco.com, but it is still telling him invalid Email address or password. Other people can sign into his account from their computer. He used his computer to sign into Tesco a couple of weeks ago and has made no changes since. His wife has just given birth to two baby boys, so he really needs to do some shopping online! Is there anyone can help? Get listed, network or find a business at an online directory of businesses owned and run by disabled people and associated support and advisory organisations: www.barkingbabs.co.uk<http://www.barkingbabs.co.uk> ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq