Hi, Apologies if this has already been posted, I didn't follow the original thread. 1: Has he double checked he's using the correct case, any capital letters perhaps, or make sure everything is in lower case? 2: Maybe the password is auto entering and its wrong? Make sure the password box is cleared and re enter the correct one? hth, Robin -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Barbara Wilson Sent: 05 January 2009 11:14 To: jaws-uk Subject: [jaws-uk] Tesco.com My friend has tried all the suggestions made on here to get into Tesco.com, but it is still telling him invalid Email address or password. Other people can sign into his account from their computer. He used his computer to sign into Tesco a couple of weeks ago and has made no changes since. His wife has just given birth to two baby boys, so he really needs to do some shopping online! Is there anyone can help? Get listed, network or find a business at an online directory of businesses owned and run by disabled people and associated support and advisory organisations: www.barkingbabs.co.uk Edinburgh College of Art (eca) is a charity registered in Scotland, number SC009201