Barbara, Do you know if your friend has tried Firefox, it seems much more stable than Internet Explorer. I can't remember if I have mentioned this before, but if your friend has installed Skype on his new computer it has an add-on called Skype Mastermind, it puts itself into Explorer's addon list and can cause some disruption to certain websites, if he has it he should disable it. Regards, Pete H. ----- Original Message ----- From: Barbara Wilson To: jaws-uk Sent: Monday, January 05, 2009 11:13 AM Subject: [jaws-uk] Tesco.com My friend has tried all the suggestions made on here to get into Tesco.com, but it is still telling him invalid Email address or password. Other people can sign into his account from their computer. He used his computer to sign into Tesco a couple of weeks ago and has made no changes since. His wife has just given birth to two baby boys, so he really needs to do some shopping online! Is there anyone can help? Get listed, network or find a business at an online directory of businesses owned and run by disabled people and associated support and advisory organisations: www.barkingbabs.co.uk