They are using Internet Explorer and Windows XP. I will check this out. Get listed, network or find a business at an online directory of businesses owned and run by disabled people and associated support and advisory organisations: www.barkingbabs.co.uk ----- Original Message ----- From: Peter Hallam To: jaws-uk@xxxxxxxxxxxxx Sent: Thursday, January 01, 2009 5:56 PM Subject: [jaws-uk] Re: Tesco.com Barbara, Do you know which operating system your friend is using and which web browser? I recently tried to place an order with Sainsburys and got blocked at the payment verification, I called their tech support and was advised to reduce my browser's security level to medium and it worked. Hope this helps, Pete H. ----- Original Message ----- From: Barbara Wilson To: jaws-uk Sent: Thursday, January 01, 2009 5:40 PM Subject: [jaws-uk] Tesco.com I have a friend who uses Tesco.com. He recently got a new computer and ever since when he tries to sign into his account he gets a message saying invalid username or password. Using the same sign in details, a relative of his can sign in on her computer. Is there anything set or not set on the new PC which might be causing this error? It's a very strange one on me and I'm completely stumped. Barbara Get listed, network or find a business at an online directory of businesses owned and run by disabled people and associated support and advisory organisations: www.barkingbabs.co.uk