[amayausers] Re: Presser Foot
- From: "HK Acree" <hkacree@xxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Wed, 30 Mar 2005 08:39:53 -0800
Wendy,
You are about to open a Pandora's box. Melco is continually
upgrading/changing both the hardware and software to create a better
mousetrap. As owners I agree it would be great to be notified as these
changes are made, specifically in the area of maintenance. If you recall way
back when you first started, the maintenance procedure was way different
than what it is now. Some of the lubrication we did then is not even
addressed with the newer versions. I think as upgraded parts/procedures are
developed they should notify us and at least give us the choice as to spend
the $$$$ or not. One thing about doing business, if you don't stay in touch
with your customers, pretty quick you don't have any. Just my thoughts.
Herb
Royal Embroidery
----- Original Message -----
From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, March 30, 2005 8:27 AM
Subject: [amayausers] Re: Presser Foot
> My machine is still under warranty too! I just had a tech out for service
> so
> it would have been nice to have this upgrade at that time. That really
> chaps
> my behind!!!! Maybe Jeff can shed some light on why we don't learn about
> these upgrades that are available while our machines are still under
> warranty. Maybe a policy change at Melco. I'm not sure I'm happy about
> having to ask for something I feel I should be notified about.
> Communication
> is such a key element and it's good customer service too as far as I'm
> concerned. Anyone know anything more about this???
> Wendy Solomonson
> Itchin' To Stitch
> Arlington, MN
> (507)964-2224
> ----- Original Message -----
> From: <DLCompton@xxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Tuesday, March 29, 2005 9:14 AM
> Subject: [amayausers] Re: Presser Foot
>
>
>>
>> My replacement was at no cost (it was still under the 2 yr
>> warranty)....of
>> course I had to pay for the service call! :-)
>>
>>
>> Dorothy Compton
>> Bee Embroidered
>> _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/)
>> (916) 635-7467
>> Rancho Cordova, CA
>>
>>
>> In a message dated 3/28/2005 3:59:52 PM Pacific Standard Time,
>> itchin@xxxxxxxxxxxxxxx writes:
>>
>> I purchased my machine in September of '03. Looks like I have the old
> style
>> foot, flat across the bottom. Do you know if upgrades are at no cost or
> do
>> we pay?
>> Wendy Solomonson
>> Itchin' To Stitch
>> Arlington, MN
>> (507)964-2224
>>
>>
>>
>>
>>
>>
>
>
>
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