[amayausers] Re: Presser Foot
- From: John Yaglenski <john@xxxxxxxxxxxxx>
- To: amayausers@xxxxxxxxxxxxx
- Date: Wed, 30 Mar 2005 11:54:23 -0500
Herb:
I would agree. Since these machines have continiously been refined
since their release, it would be a good thing for melco to start an opt
in mailing list (not discussion list) to notify customers when upgrades
are release hardware and software wise.
It only seems to make sense that if hardware or software issues were
corrected that makes the amaya even better a machine, that melco would
want that in the hands of those of us who believe in the product. The
the owner could decide if the upgrade is worth it or if their machine is
sewing fine without it...
In the end, happy clients lead to more referrals and more heads
purchased. Either way, its better to keep everyone informed.
John
On Wed, 30 Mar 2005 11:40 am, HK Acree wrote:
> Wendy,
> You are about to open a Pandora's box. Melco is continually
> upgrading/changing both the hardware and software to create a better
> mousetrap. As owners I agree it would be great to be notified as these
> changes are made, specifically in the area of maintenance. If you
> recall way
> back when you first started, the maintenance procedure was way
> different
> than what it is now. Some of the lubrication we did then is not even
> addressed with the newer versions. I think as upgraded parts/procedures
> are
> developed they should notify us and at least give us the choice as to
> spend
> the $$$$ or not. One thing about doing business, if you don't stay in
> touch
> with your customers, pretty quick you don't have any. Just my thoughts.
>
> Herb
> Royal Embroidery
> ----- Original Message -----
> From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Wednesday, March 30, 2005 8:27 AM
> Subject: [amayausers] Re: Presser Foot
>
>
>> My machine is still under warranty too! I just had a tech out for
>> service
>> so
>> it would have been nice to have this upgrade at that time. That really
>> chaps
>> my behind!!!! Maybe Jeff can shed some light on why we don't learn
>> about
>> these upgrades that are available while our machines are still under
>> warranty. Maybe a policy change at Melco. I'm not sure I'm happy about
>> having to ask for something I feel I should be notified about.
>> Communication
>> is such a key element and it's good customer service too as far as I'm
>> concerned. Anyone know anything more about this???
>> Wendy Solomonson
>> Itchin' To Stitch
>> Arlington, MN
>> (507)964-2224
>> ----- Original Message -----
>> From: <DLCompton@xxxxxxx>
>> To: <amayausers@xxxxxxxxxxxxx>
>> Sent: Tuesday, March 29, 2005 9:14 AM
>> Subject: [amayausers] Re: Presser Foot
>>
>>
>>>
>>> My replacement was at no cost (it was still under the 2 yr
>>> warranty)....of
>>> course I had to pay for the service call! :-)
>>>
>>>
>>> Dorothy Compton
>>> Bee Embroidered
>>> _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/)
>>> (916) 635-7467
>>> Rancho Cordova, CA
>>>
>>>
>>> In a message dated 3/28/2005 3:59:52 PM Pacific Standard Time,
>>> itchin@xxxxxxxxxxxxxxx writes:
>>>
>>> I purchased my machine in September of '03. Looks like I have the old
>> style
>>> foot, flat across the bottom. Do you know if upgrades are at no
>>> cost or
>> do
>>> we pay?
>>> Wendy Solomonson
>>> Itchin' To Stitch
>>> Arlington, MN
>>> (507)964-2224
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>>
----
John Yaglenski
President/Chief Executive Officer
Levelbest Communications
i: http://www.levelbest.com
e: john@xxxxxxxxxxxxx
active website design . web hosting . content driven websites
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