John, I have a newer PC, I do not need anything. I do not drive. I cannot lug this monster desktop looking for a home for it. Ek is wrong. I bought a CD from Dell with IE a long time ago So I was not entitled to a factory restore CD. Dell is a four letter word and to me obscene. If format does not work I will remove the RAM. And discard the power cord somewhere else. Gerald --- On Tue, 11/2/10, John Durham <john.modec@xxxxxxxxxx> wrote: Note:After you do, it will be necessary to re-establish your internet connection before we can communicate again. It may be wise to print the help messages you got about this to refer to while setting up again. -- Regards, John Durham Fax/Phone 64 4 5286786