[duxhelp] Re: Password Protected Documents

  • From: "Peter Sullivan" <peter@xxxxxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Tue, 1 Jun 2004 15:22:46 -0400

Dave,

I agree 100%.  The reason I'm not willing to go forward with the suggestion
is that we also must ship the product soon, and cannot get venture funding
to do it.  A few discrete cases (including presumably the password protected
error) can be fixed.  But a wholesale review really would occupy 8-10
programmers for the remainder of the beta period.  We only have 5
programmers, and many other priorities.  So please let me know specifically
what circumstances are the most frustrating.

- Peter

-----Original Message-----
From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
Behalf Of Dave Durber
Sent: Tuesday, June 01, 2004 3:18 PM
To: duxhelp@xxxxxxxxxxxxx
Subject: [duxhelp] Re: Password Protected Documents

I agree that a lot of error messages pop up because of Microshaft's Windows
Operating System, which have nothing to do with the operation and
performance of DBT.  But, where an error occurs because Dbt cannot complete
or perform a function for a specific reason to do with the operation of DBT,
for example, if DBT cannot import a file from another program because the
file is password protected, then there should be a pop-up message in DBT
telling you the reason why the importation of a document could not be
completed and suggesting possible solutions.

There is nothing more frustrating, than an error message popping up on the
screen, telling you that an error has occurred but, giving you absolutely
know information as to why the error occurred and giving no suggestions as
to any possible remedies for solving the problem, even if you could!  Given
the way that the Windows operating system functions.

Sincerely:

Dave Durber

On Tue, 1 Jun 2004 09:35:16 -0700, you wrote:

>I'd hazard a guess that these type of error-messages have little to do 
>with the appplication, but rather the windows operating environment.
>
>Jack
>
>
>----- Original Message -----
>From: "Dave Durber" <dadurber@xxxxxxxxxxxxx>
>To: <duxhelp@xxxxxxxxxxxxx>
>Sent: Tuesday, June 01, 2004 9:39 AM
>Subject: [duxhelp] Re: Password Protected Documents
>
>
>> In addition to DBT giving the message number 714, Have DBT tell you 
>> why the import could not be completed, for example:
>>
>> "error 714, the import of [FileName] cannot be completed because the 
>> file has been password protected in Microsoft Word.  To correct the 
>> problem, open the file in Microsoft Word, remove the password 
>> protection, save the file, exit Microsoft Word, and try importing the 
>> file into DBT again."
>>
>> One of the things that really ticks me off about Windows programs 
>> today, is that they come up with weird and wonderful error messages 
>> that tell you something is wrong but, the programmers of these 
>> programs omit to tell you what the message means, e.g. the Windows 
>> error message "This program has performed an illegal operation and 
>> will be shut down."
>>
>> The trouble with non-explanatory messages such as this message is, 
>> that when they keep popping up, you have know idea what is causing 
>> them and therefore you have know idea how to fix the problem.  
>> Another difficulty is that when you explain what is happening to 
>> someone in a company's Technical Support team, they also don't 
>> usually have a clue as to what is happening and therefore cannot tell 
>> you the solution in order that you may possibly can fix the problem.
>>
>> So, DBT programmers, include as much information about DBT error 
>> messages as possible!  Please!
>>
>> Sincerely:
>>
>> Dave Durber
>>
>> On Tue, 1 Jun 2004 15:36:10 +0100, you wrote:
>>
>> >So, Mike, why can't the Error 714 message say just that, "The Word 
>> >import has failed!"?
>> >
>> >George.
>> >
>> >> -----Original Message-----
>> >> From: duxhelp-bounce@xxxxxxxxxxxxx 
>> >> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Gorse
>> >> Sent: 01 June 2004 15:15
>> >> To: duxhelp@xxxxxxxxxxxxx
>> >> Subject: [duxhelp] Re: Password Protected Documents
>> >>
>> >> Hi Ian,
>> >>
>> >> DBT doesn't support opening password-protected documents and 
>> >> probably won't in 10.5, but it shouldn't be hanging.  Could you 
>> >> send me a document off-list that illustrates this?  I'll try to 
>> >> reproduce it.
>> >>
>> >> Error message 714 is a generic DBT error that just means that the 
>> >> Word import failed.
>> >>
>> >> -Mike
>> >>
>> >> ----- Original Message -----
>> >> From: "Ian Robinson" <ian@xxxxxxxxxxxxxxxxx>
>> >> To: "List DBTBeta" <duxhelp@xxxxxxxxxxxxx>
>> >> Sent: Monday, May 31, 2004 6:46 AM
>> >> Subject: [duxhelp] Password Protected Documents
>> >>
>> >>
>> >> > Hi,
>> >> >
>> >> > This isn't strictly a beta issue as I can replicate it with 10.4.
>> >> >
>> >> > Trying to open a password protected Word document causes
>> >> DBT to hang.  The
>> >> > title bar is visible to JAWS, but the application is not responding.
>> >> >
>> >> > Trying to close DBT caused Windows XP to display the "This
>> >> program is not
>> >> > responding" dialogue.  Selecting "End now", caused a lot of
>> >> hard disc
>> >> > activity and a slow down of the whole system, but a DBT window 
>> >> > still remained.
>> >> >
>> >> > In the end, I had to reboot the system.
>> >> >
>> >> > Also, I searched DBT's Help for "password", and got no results.
>> >> >
>> >> > Cheers.
>> >> >
>> >> > Ian
>> >> >
>> >> >
>> >> >
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