[duxhelp] Re: Password Protected Documents

  • From: "Peter Sullivan" <peter@xxxxxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Tue, 1 Jun 2004 12:52:58 -0400

Jack,

You are right that the particular error Dave cites are generated by Windows.
And the reason that the message is so vague is that Windows knows little or
nothing about the application.  When such a message is generated in Windows
XP, you the user have the option to submit some
(non-personally-identifiable) information to Microsoft.  We as developers in
turn are given access to this information.  So what is vague to you can
become specific to the programmers in time.

But Dave's more important point is still valid: good error messages count
for a lot.  We've not met that mark in many areas of DBT, including the Word
importer.  But meeting that mark is substantially more work than is often
appreciated, and is more than we have the resources for right now.

- Peter 

-----Original Message-----
From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
Behalf Of Jack Maartman
Sent: Tuesday, June 01, 2004 12:35 PM
To: duxhelp@xxxxxxxxxxxxx
Subject: [duxhelp] Re: Password Protected Documents

I'd hazard a guess that these type of error-messages have little to do with
the appplication, but rather the windows operating environment.

Jack


----- Original Message -----
From: "Dave Durber" <dadurber@xxxxxxxxxxxxx>
To: <duxhelp@xxxxxxxxxxxxx>
Sent: Tuesday, June 01, 2004 9:39 AM
Subject: [duxhelp] Re: Password Protected Documents


> In addition to DBT giving the message number 714, Have DBT tell you
> why the import could not be completed, for example:
>
> "error 714, the import of [FileName] cannot be completed because the
> file has been password protected in Microsoft Word.  To correct the
> problem, open the file in Microsoft Word, remove the password
> protection, save the file, exit Microsoft Word, and try importing the
> file into DBT again."
>
> One of the things that really ticks me off about Windows programs
> today, is that they come up with weird and wonderful error messages
> that tell you something is wrong but, the programmers of these
> programs omit to tell you what the message means, e.g. the Windows
> error message "This program has performed an illegal operation and
> will be shut down."
>
> The trouble with non-explanatory messages such as this message is,
> that when they keep popping up, you have know idea what is causing
> them and therefore you have know idea how to fix the problem.  Another
> difficulty is that when you explain what is happening to someone in a
> company's Technical Support team, they also don't usually have a clue
> as to what is happening and therefore cannot tell you the solution in
> order that you may possibly can fix the problem.
>
> So, DBT programmers, include as much information about DBT error
> messages as possible!  Please!
>
> Sincerely:
>
> Dave Durber
>
> On Tue, 1 Jun 2004 15:36:10 +0100, you wrote:
>
> >So, Mike, why can't the Error 714 message say just that, "The Word
> >import has failed!"?
> >
> >George.
> >
> >> -----Original Message-----
> >> From: duxhelp-bounce@xxxxxxxxxxxxx
> >> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Gorse
> >> Sent: 01 June 2004 15:15
> >> To: duxhelp@xxxxxxxxxxxxx
> >> Subject: [duxhelp] Re: Password Protected Documents
> >>
> >> Hi Ian,
> >>
> >> DBT doesn't support opening password-protected documents and
> >> probably won't in 10.5, but it shouldn't be hanging.  Could
> >> you send me a document off-list that illustrates this?  I'll
> >> try to reproduce it.
> >>
> >> Error message 714 is a generic DBT error that just means that
> >> the Word import failed.
> >>
> >> -Mike
> >>
> >> ----- Original Message -----
> >> From: "Ian Robinson" <ian@xxxxxxxxxxxxxxxxx>
> >> To: "List DBTBeta" <duxhelp@xxxxxxxxxxxxx>
> >> Sent: Monday, May 31, 2004 6:46 AM
> >> Subject: [duxhelp] Password Protected Documents
> >>
> >>
> >> > Hi,
> >> >
> >> > This isn't strictly a beta issue as I can replicate it with 10.4.
> >> >
> >> > Trying to open a password protected Word document causes
> >> DBT to hang.  The
> >> > title bar is visible to JAWS, but the application is not responding.
> >> >
> >> > Trying to close DBT caused Windows XP to display the "This
> >> program is not
> >> > responding" dialogue.  Selecting "End now", caused a lot of
> >> hard disc
> >> > activity and a slow down of the whole system, but a DBT window still
> >> > remained.
> >> >
> >> > In the end, I had to reboot the system.
> >> >
> >> > Also, I searched DBT's Help for "password", and got no results.
> >> >
> >> > Cheers.
> >> >
> >> > Ian
> >> >
> >> >
> >> >
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