[duxhelp] Re: Password Protected Documents

  • From: "Jack Maartman" <jmaartman@xxxxxxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Tue, 1 Jun 2004 09:35:16 -0700

I'd hazard a guess that these type of error-messages have little to do with
the appplication, but rather the windows operating environment.

Jack


----- Original Message ----- 
From: "Dave Durber" <dadurber@xxxxxxxxxxxxx>
To: <duxhelp@xxxxxxxxxxxxx>
Sent: Tuesday, June 01, 2004 9:39 AM
Subject: [duxhelp] Re: Password Protected Documents


> In addition to DBT giving the message number 714, Have DBT tell you
> why the import could not be completed, for example:
>
> "error 714, the import of [FileName] cannot be completed because the
> file has been password protected in Microsoft Word.  To correct the
> problem, open the file in Microsoft Word, remove the password
> protection, save the file, exit Microsoft Word, and try importing the
> file into DBT again."
>
> One of the things that really ticks me off about Windows programs
> today, is that they come up with weird and wonderful error messages
> that tell you something is wrong but, the programmers of these
> programs omit to tell you what the message means, e.g. the Windows
> error message "This program has performed an illegal operation and
> will be shut down."
>
> The trouble with non-explanatory messages such as this message is,
> that when they keep popping up, you have know idea what is causing
> them and therefore you have know idea how to fix the problem.  Another
> difficulty is that when you explain what is happening to someone in a
> company's Technical Support team, they also don't usually have a clue
> as to what is happening and therefore cannot tell you the solution in
> order that you may possibly can fix the problem.
>
> So, DBT programmers, include as much information about DBT error
> messages as possible!  Please!
>
> Sincerely:
>
> Dave Durber
>
> On Tue, 1 Jun 2004 15:36:10 +0100, you wrote:
>
> >So, Mike, why can't the Error 714 message say just that, "The Word
> >import has failed!"?
> >
> >George.
> >
> >> -----Original Message-----
> >> From: duxhelp-bounce@xxxxxxxxxxxxx
> >> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Gorse
> >> Sent: 01 June 2004 15:15
> >> To: duxhelp@xxxxxxxxxxxxx
> >> Subject: [duxhelp] Re: Password Protected Documents
> >>
> >> Hi Ian,
> >>
> >> DBT doesn't support opening password-protected documents and
> >> probably won't in 10.5, but it shouldn't be hanging.  Could
> >> you send me a document off-list that illustrates this?  I'll
> >> try to reproduce it.
> >>
> >> Error message 714 is a generic DBT error that just means that
> >> the Word import failed.
> >>
> >> -Mike
> >>
> >> ----- Original Message -----
> >> From: "Ian Robinson" <ian@xxxxxxxxxxxxxxxxx>
> >> To: "List DBTBeta" <duxhelp@xxxxxxxxxxxxx>
> >> Sent: Monday, May 31, 2004 6:46 AM
> >> Subject: [duxhelp] Password Protected Documents
> >>
> >>
> >> > Hi,
> >> >
> >> > This isn't strictly a beta issue as I can replicate it with 10.4.
> >> >
> >> > Trying to open a password protected Word document causes
> >> DBT to hang.  The
> >> > title bar is visible to JAWS, but the application is not responding.
> >> >
> >> > Trying to close DBT caused Windows XP to display the "This
> >> program is not
> >> > responding" dialogue.  Selecting "End now", caused a lot of
> >> hard disc
> >> > activity and a slow down of the whole system, but a DBT window still
> >> > remained.
> >> >
> >> > In the end, I had to reboot the system.
> >> >
> >> > Also, I searched DBT's Help for "password", and got no results.
> >> >
> >> > Cheers.
> >> >
> >> > Ian
> >> >
> >> >
> >> >
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