I'd hazard a guess that these type of error-messages have little to do with the appplication, but rather the windows operating environment. Jack ----- Original Message ----- From: "Dave Durber" <dadurber@xxxxxxxxxxxxx> To: <duxhelp@xxxxxxxxxxxxx> Sent: Tuesday, June 01, 2004 9:39 AM Subject: [duxhelp] Re: Password Protected Documents > In addition to DBT giving the message number 714, Have DBT tell you > why the import could not be completed, for example: > > "error 714, the import of [FileName] cannot be completed because the > file has been password protected in Microsoft Word. To correct the > problem, open the file in Microsoft Word, remove the password > protection, save the file, exit Microsoft Word, and try importing the > file into DBT again." > > One of the things that really ticks me off about Windows programs > today, is that they come up with weird and wonderful error messages > that tell you something is wrong but, the programmers of these > programs omit to tell you what the message means, e.g. the Windows > error message "This program has performed an illegal operation and > will be shut down." > > The trouble with non-explanatory messages such as this message is, > that when they keep popping up, you have know idea what is causing > them and therefore you have know idea how to fix the problem. Another > difficulty is that when you explain what is happening to someone in a > company's Technical Support team, they also don't usually have a clue > as to what is happening and therefore cannot tell you the solution in > order that you may possibly can fix the problem. > > So, DBT programmers, include as much information about DBT error > messages as possible! Please! > > Sincerely: > > Dave Durber > > On Tue, 1 Jun 2004 15:36:10 +0100, you wrote: > > >So, Mike, why can't the Error 714 message say just that, "The Word > >import has failed!"? > > > >George. > > > >> -----Original Message----- > >> From: duxhelp-bounce@xxxxxxxxxxxxx > >> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Gorse > >> Sent: 01 June 2004 15:15 > >> To: duxhelp@xxxxxxxxxxxxx > >> Subject: [duxhelp] Re: Password Protected Documents > >> > >> Hi Ian, > >> > >> DBT doesn't support opening password-protected documents and > >> probably won't in 10.5, but it shouldn't be hanging. Could > >> you send me a document off-list that illustrates this? I'll > >> try to reproduce it. > >> > >> Error message 714 is a generic DBT error that just means that > >> the Word import failed. > >> > >> -Mike > >> > >> ----- Original Message ----- > >> From: "Ian Robinson" <ian@xxxxxxxxxxxxxxxxx> > >> To: "List DBTBeta" <duxhelp@xxxxxxxxxxxxx> > >> Sent: Monday, May 31, 2004 6:46 AM > >> Subject: [duxhelp] Password Protected Documents > >> > >> > >> > Hi, > >> > > >> > This isn't strictly a beta issue as I can replicate it with 10.4. > >> > > >> > Trying to open a password protected Word document causes > >> DBT to hang. The > >> > title bar is visible to JAWS, but the application is not responding. > >> > > >> > Trying to close DBT caused Windows XP to display the "This > >> program is not > >> > responding" dialogue. Selecting "End now", caused a lot of > >> hard disc > >> > activity and a slow down of the whole system, but a DBT window still > >> > remained. > >> > > >> > In the end, I had to reboot the system. > >> > > >> > Also, I searched DBT's Help for "password", and got no results. > >> > > >> > Cheers. > >> > > >> > Ian > >> > > >> > > >> > > >> > * * * > >> > * This message is via list duxhelp at freelists.org. > >> > * To unsubscribe, send a blank message with > >> > * unsubscribe > >> > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > >> > * subscribe, unsubscribe, and set vacation mode and other > >> subscription > >> > * options by visiting //www.freelists.org. The list archive > >> > * is also located there. > >> > * Duxbury Systems' web site is http://www.duxburysystems.com > >> > * * * > >> > >> * * * > >> * This message is via list duxhelp at freelists.org. > >> * To unsubscribe, send a blank message with > >> * unsubscribe > >> * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > >> * subscribe, unsubscribe, and set vacation mode and other subscription > >> * options by visiting //www.freelists.org. The list archive > >> * is also located there. > >> * Duxbury Systems' web site is http://www.duxburysystems.com > >> * * * > >> > > > > > > > >This Message has been scanned for viruses by McAfee Groupshield. > >* * * > >* This message is via list duxhelp at freelists.org. > >* To unsubscribe, send a blank message with > >* unsubscribe > >* as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > >* subscribe, unsubscribe, and set vacation mode and other subscription > >* options by visiting //www.freelists.org. The list archive > >* is also located there. > >* Duxbury Systems' web site is http://www.duxburysystems.com > >* * * > > > * * * > * This message is via list duxhelp at freelists.org. > * To unsubscribe, send a blank message with > * unsubscribe > * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also > * subscribe, unsubscribe, and set vacation mode and other subscription > * options by visiting //www.freelists.org. The list archive > * is also located there. > * Duxbury Systems' web site is http://www.duxburysystems.com > * * * * * * * This message is via list duxhelp at freelists.org. * To unsubscribe, send a blank message with * unsubscribe * as the subject to <duxhelp-request@xxxxxxxxxxxxx>. You may also * subscribe, unsubscribe, and set vacation mode and other subscription * options by visiting //www.freelists.org. The list archive * is also located there. * Duxbury Systems' web site is http://www.duxburysystems.com * * *