[duxhelp] Re: Password Protected Documents

  • From: "Peter Sullivan" <peter@xxxxxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Tue, 1 Jun 2004 12:48:19 -0400

Dave,

I appreciate your critique, but I'm not sure it's really feasible to fix
this now.

- Peter 

-----Original Message-----
From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
Behalf Of Dave Durber
Sent: Tuesday, June 01, 2004 12:39 PM
To: duxhelp@xxxxxxxxxxxxx
Subject: [duxhelp] Re: Password Protected Documents

In addition to DBT giving the message number 714, Have DBT tell you why the
import could not be completed, for example:

"error 714, the import of [FileName] cannot be completed because the file
has been password protected in Microsoft Word.  To correct the problem, open
the file in Microsoft Word, remove the password protection, save the file,
exit Microsoft Word, and try importing the file into DBT again."

One of the things that really ticks me off about Windows programs today, is
that they come up with weird and wonderful error messages that tell you
something is wrong but, the programmers of these programs omit to tell you
what the message means, e.g. the Windows error message "This program has
performed an illegal operation and will be shut down."

The trouble with non-explanatory messages such as this message is, that when
they keep popping up, you have know idea what is causing them and therefore
you have know idea how to fix the problem.  Another difficulty is that when
you explain what is happening to someone in a company's Technical Support
team, they also don't usually have a clue as to what is happening and
therefore cannot tell you the solution in order that you may possibly can
fix the problem.

So, DBT programmers, include as much information about DBT error messages as
possible!  Please!

Sincerely:

Dave Durber

On Tue, 1 Jun 2004 15:36:10 +0100, you wrote:

>So, Mike, why can't the Error 714 message say just that, "The Word 
>import has failed!"?
>
>George.
>
>> -----Original Message-----
>> From: duxhelp-bounce@xxxxxxxxxxxxx
>> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Gorse
>> Sent: 01 June 2004 15:15
>> To: duxhelp@xxxxxxxxxxxxx
>> Subject: [duxhelp] Re: Password Protected Documents
>> 
>> Hi Ian,
>> 
>> DBT doesn't support opening password-protected documents and probably 
>> won't in 10.5, but it shouldn't be hanging.  Could you send me a 
>> document off-list that illustrates this?  I'll try to reproduce it.
>> 
>> Error message 714 is a generic DBT error that just means that the 
>> Word import failed.
>> 
>> -Mike
>> 
>> ----- Original Message -----
>> From: "Ian Robinson" <ian@xxxxxxxxxxxxxxxxx>
>> To: "List DBTBeta" <duxhelp@xxxxxxxxxxxxx>
>> Sent: Monday, May 31, 2004 6:46 AM
>> Subject: [duxhelp] Password Protected Documents
>> 
>> 
>> > Hi,
>> >
>> > This isn't strictly a beta issue as I can replicate it with 10.4.
>> >
>> > Trying to open a password protected Word document causes
>> DBT to hang.  The
>> > title bar is visible to JAWS, but the application is not responding.
>> >
>> > Trying to close DBT caused Windows XP to display the "This
>> program is not
>> > responding" dialogue.  Selecting "End now", caused a lot of
>> hard disc
>> > activity and a slow down of the whole system, but a DBT window 
>> > still remained.
>> >
>> > In the end, I had to reboot the system.
>> >
>> > Also, I searched DBT's Help for "password", and got no results.
>> >
>> > Cheers.
>> >
>> > Ian
>> >
>> >
>> >
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