[duxhelp] Re: Password Protected Documents

  • From: "Mike Gorse" <mike@xxxxxxxxxx>
  • To: <duxhelp@xxxxxxxxxxxxx>
  • Date: Tue, 1 Jun 2004 14:33:33 -0400

We could add some kind of note about encryption into the error string; that
way it would be slightly more helpful to the user without us needing to
modify wrdbri.

I think I'll need to modify wrdbri, though.  I've looked at Ian's document a
bit, and I'm guessing that the fib is encrypted if the document is, although
I haven't verified this.  In any case, it sometimes tries to read a very
large number of bytes and locks up.  I suspect it should immediately return
an error if the document is flagged as being encrypted.

-Mike

----- Original Message ----- 
From: "Peter Sullivan" <peter@xxxxxxxxxx>
To: <duxhelp@xxxxxxxxxxxxx>
Sent: Tuesday, June 01, 2004 12:52 PM
Subject: [duxhelp] Re: Password Protected Documents


> Jack,
>
> You are right that the particular error Dave cites are generated by
Windows.
> And the reason that the message is so vague is that Windows knows little
or
> nothing about the application.  When such a message is generated in
Windows
> XP, you the user have the option to submit some
> (non-personally-identifiable) information to Microsoft.  We as developers
in
> turn are given access to this information.  So what is vague to you can
> become specific to the programmers in time.
>
> But Dave's more important point is still valid: good error messages count
> for a lot.  We've not met that mark in many areas of DBT, including the
Word
> importer.  But meeting that mark is substantially more work than is often
> appreciated, and is more than we have the resources for right now.
>
> - Peter
>
> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx]
On
> Behalf Of Jack Maartman
> Sent: Tuesday, June 01, 2004 12:35 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Re: Password Protected Documents
>
> I'd hazard a guess that these type of error-messages have little to do
with
> the appplication, but rather the windows operating environment.
>
> Jack
>
>
> ----- Original Message -----
> From: "Dave Durber" <dadurber@xxxxxxxxxxxxx>
> To: <duxhelp@xxxxxxxxxxxxx>
> Sent: Tuesday, June 01, 2004 9:39 AM
> Subject: [duxhelp] Re: Password Protected Documents
>
>
> > In addition to DBT giving the message number 714, Have DBT tell you
> > why the import could not be completed, for example:
> >
> > "error 714, the import of [FileName] cannot be completed because the
> > file has been password protected in Microsoft Word.  To correct the
> > problem, open the file in Microsoft Word, remove the password
> > protection, save the file, exit Microsoft Word, and try importing the
> > file into DBT again."
> >
> > One of the things that really ticks me off about Windows programs
> > today, is that they come up with weird and wonderful error messages
> > that tell you something is wrong but, the programmers of these
> > programs omit to tell you what the message means, e.g. the Windows
> > error message "This program has performed an illegal operation and
> > will be shut down."
> >
> > The trouble with non-explanatory messages such as this message is,
> > that when they keep popping up, you have know idea what is causing
> > them and therefore you have know idea how to fix the problem.  Another
> > difficulty is that when you explain what is happening to someone in a
> > company's Technical Support team, they also don't usually have a clue
> > as to what is happening and therefore cannot tell you the solution in
> > order that you may possibly can fix the problem.
> >
> > So, DBT programmers, include as much information about DBT error
> > messages as possible!  Please!
> >
> > Sincerely:
> >
> > Dave Durber
> >
> > On Tue, 1 Jun 2004 15:36:10 +0100, you wrote:
> >
> > >So, Mike, why can't the Error 714 message say just that, "The Word
> > >import has failed!"?
> > >
> > >George.
> > >
> > >> -----Original Message-----
> > >> From: duxhelp-bounce@xxxxxxxxxxxxx
> > >> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Gorse
> > >> Sent: 01 June 2004 15:15
> > >> To: duxhelp@xxxxxxxxxxxxx
> > >> Subject: [duxhelp] Re: Password Protected Documents
> > >>
> > >> Hi Ian,
> > >>
> > >> DBT doesn't support opening password-protected documents and
> > >> probably won't in 10.5, but it shouldn't be hanging.  Could
> > >> you send me a document off-list that illustrates this?  I'll
> > >> try to reproduce it.
> > >>
> > >> Error message 714 is a generic DBT error that just means that
> > >> the Word import failed.
> > >>
> > >> -Mike
> > >>
> > >> ----- Original Message -----
> > >> From: "Ian Robinson" <ian@xxxxxxxxxxxxxxxxx>
> > >> To: "List DBTBeta" <duxhelp@xxxxxxxxxxxxx>
> > >> Sent: Monday, May 31, 2004 6:46 AM
> > >> Subject: [duxhelp] Password Protected Documents
> > >>
> > >>
> > >> > Hi,
> > >> >
> > >> > This isn't strictly a beta issue as I can replicate it with 10.4.
> > >> >
> > >> > Trying to open a password protected Word document causes
> > >> DBT to hang.  The
> > >> > title bar is visible to JAWS, but the application is not
responding.
> > >> >
> > >> > Trying to close DBT caused Windows XP to display the "This
> > >> program is not
> > >> > responding" dialogue.  Selecting "End now", caused a lot of
> > >> hard disc
> > >> > activity and a slow down of the whole system, but a DBT window
still
> > >> > remained.
> > >> >
> > >> > In the end, I had to reboot the system.
> > >> >
> > >> > Also, I searched DBT's Help for "password", and got no results.
> > >> >
> > >> > Cheers.
> > >> >
> > >> > Ian
> > >> >
> > >> >
> > >> >
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