[duxhelp] Re: Password Protected Documents
- From: "Peter Sullivan" <peter@xxxxxxxxxx>
- To: <duxhelp@xxxxxxxxxxxxx>
- Date: Tue, 1 Jun 2004 14:38:10 -0400
Jack,
Don't worry about us programmers. Everybody testing has kept a very
positive attitude, and the result is that we've been helped a great deal.
We cannot ask for more than that.
Microsoft requires that third party developers sign up through a web page
that verifies their identity. Crash reports are then available for download
at a secure site. The point is not to allow potentially damaging
information out to our competitors or to the public at large. Many
companies are more sensitive than we are about this sort of thing.
The average user was presumably very much on the mind of people at Microsoft
when they created the crash report submission process for Windows XP. In
truth, for a person with a full-time internet connection, it takes only
about 1-2 seconds additional to report a crash; it's entirely automated.
The real problem for Microsoft is presumably a matter of consumer trust that
the information really is non-identifiable and to be used only for the
stated purpose. My own initial suspicions about this have been put to rest,
so I generally recommend following through on the crash reporting prompt.
- Peter
-----Original Message-----
From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On
Behalf Of Jack Maartman
Sent: Tuesday, June 01, 2004 2:04 PM
To: duxhelp@xxxxxxxxxxxxx
Subject: [duxhelp] Re: Password Protected Documents
I wonder how long it takes for a programmer discovers this. Do you have to
tap into a knowledge base, or does Microsoft out of courtesy to third party
developers, forward any reports.
It is okay for me to see if things work for their own sake, but I am trying
to get a sense of the various kinds of "average users. Certainly one is
going to respond differently, when under pressure to get braille out for
students and employers, asap, than if one has the time to troubleshoot.
This whole beta-test cycle has been a baptism of fire, I'll never bad-mouth
a programmer again.
Jack
----- Original Message -----
From: "Peter Sullivan" <peter@xxxxxxxxxx>
To: <duxhelp@xxxxxxxxxxxxx>
Sent: Tuesday, June 01, 2004 9:52 AM
Subject: [duxhelp] Re: Password Protected Documents
> Jack,
>
> You are right that the particular error Dave cites are generated by
Windows.
> And the reason that the message is so vague is that Windows knows little
or
> nothing about the application. When such a message is generated in
Windows
> XP, you the user have the option to submit some
> (non-personally-identifiable) information to Microsoft. We as developers
in
> turn are given access to this information. So what is vague to you can
> become specific to the programmers in time.
>
> But Dave's more important point is still valid: good error messages count
> for a lot. We've not met that mark in many areas of DBT, including the
Word
> importer. But meeting that mark is substantially more work than is often
> appreciated, and is more than we have the resources for right now.
>
> - Peter
>
> -----Original Message-----
> From: duxhelp-bounce@xxxxxxxxxxxxx [mailto:duxhelp-bounce@xxxxxxxxxxxxx]
On
> Behalf Of Jack Maartman
> Sent: Tuesday, June 01, 2004 12:35 PM
> To: duxhelp@xxxxxxxxxxxxx
> Subject: [duxhelp] Re: Password Protected Documents
>
> I'd hazard a guess that these type of error-messages have little to do
with
> the appplication, but rather the windows operating environment.
>
> Jack
>
>
> ----- Original Message -----
> From: "Dave Durber" <dadurber@xxxxxxxxxxxxx>
> To: <duxhelp@xxxxxxxxxxxxx>
> Sent: Tuesday, June 01, 2004 9:39 AM
> Subject: [duxhelp] Re: Password Protected Documents
>
>
> > In addition to DBT giving the message number 714, Have DBT tell you
> > why the import could not be completed, for example:
> >
> > "error 714, the import of [FileName] cannot be completed because the
> > file has been password protected in Microsoft Word. To correct the
> > problem, open the file in Microsoft Word, remove the password
> > protection, save the file, exit Microsoft Word, and try importing the
> > file into DBT again."
> >
> > One of the things that really ticks me off about Windows programs
> > today, is that they come up with weird and wonderful error messages
> > that tell you something is wrong but, the programmers of these
> > programs omit to tell you what the message means, e.g. the Windows
> > error message "This program has performed an illegal operation and
> > will be shut down."
> >
> > The trouble with non-explanatory messages such as this message is,
> > that when they keep popping up, you have know idea what is causing
> > them and therefore you have know idea how to fix the problem. Another
> > difficulty is that when you explain what is happening to someone in a
> > company's Technical Support team, they also don't usually have a clue
> > as to what is happening and therefore cannot tell you the solution in
> > order that you may possibly can fix the problem.
> >
> > So, DBT programmers, include as much information about DBT error
> > messages as possible! Please!
> >
> > Sincerely:
> >
> > Dave Durber
> >
> > On Tue, 1 Jun 2004 15:36:10 +0100, you wrote:
> >
> > >So, Mike, why can't the Error 714 message say just that, "The Word
> > >import has failed!"?
> > >
> > >George.
> > >
> > >> -----Original Message-----
> > >> From: duxhelp-bounce@xxxxxxxxxxxxx
> > >> [mailto:duxhelp-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Gorse
> > >> Sent: 01 June 2004 15:15
> > >> To: duxhelp@xxxxxxxxxxxxx
> > >> Subject: [duxhelp] Re: Password Protected Documents
> > >>
> > >> Hi Ian,
> > >>
> > >> DBT doesn't support opening password-protected documents and
> > >> probably won't in 10.5, but it shouldn't be hanging. Could
> > >> you send me a document off-list that illustrates this? I'll
> > >> try to reproduce it.
> > >>
> > >> Error message 714 is a generic DBT error that just means that
> > >> the Word import failed.
> > >>
> > >> -Mike
> > >>
> > >> ----- Original Message -----
> > >> From: "Ian Robinson" <ian@xxxxxxxxxxxxxxxxx>
> > >> To: "List DBTBeta" <duxhelp@xxxxxxxxxxxxx>
> > >> Sent: Monday, May 31, 2004 6:46 AM
> > >> Subject: [duxhelp] Password Protected Documents
> > >>
> > >>
> > >> > Hi,
> > >> >
> > >> > This isn't strictly a beta issue as I can replicate it with 10.4.
> > >> >
> > >> > Trying to open a password protected Word document causes
> > >> DBT to hang. The
> > >> > title bar is visible to JAWS, but the application is not
responding.
> > >> >
> > >> > Trying to close DBT caused Windows XP to display the "This
> > >> program is not
> > >> > responding" dialogue. Selecting "End now", caused a lot of
> > >> hard disc
> > >> > activity and a slow down of the whole system, but a DBT window
still
> > >> > remained.
> > >> >
> > >> > In the end, I had to reboot the system.
> > >> >
> > >> > Also, I searched DBT's Help for "password", and got no results.
> > >> >
> > >> > Cheers.
> > >> >
> > >> > Ian
> > >> >
> > >> >
> > >> >
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