[mso] Re: Word 2000 fail
- From: "robert bushby" <rgbushby@xxxxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Thu, 19 Sep 2002 21:18:26 +1000
Thanks linda,
I did what you said and renamed the normal.dot but upon trying to load the
disc it just played a bit of music and still wouldn't open. If there's
something major wrong here, should I abandon attempts to solve the problem
and put on the Compaq full restore disc and start off brand new again after
copying what I can on the CDRWs.? What do you think?(Its a wonder this
hasn't happened to other people - but maybe I shouldn't have removed Word
2000 and tried to find an answer beforehand!)Thanks, Bob.
----- Original Message -----
From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
To: <mso@xxxxxxxxxxxxx>
Sent: Thursday, September 19, 2002 12:27 PM
Subject: [mso] Re: Word 2000 fail
>
> Robert....you weren't supposed to try to open the normal.dot
> files....you should rename them (right click on them when you find them
> in the Find Box and select "rename"...then name them something like
> normal.old) Then see if you can open Word. Word will make you a new
> normal.dot when it can't find the old one. If it is normal.dot that is
> causing your problem, this will fix it. If not, let us know and we'll
> try something else.
>
> Linda
> Publisher ~ ABC ~ All 'Bout Computers
> Owner ~ Linda's Computer Stop
> http://personal-computer-tutor.com
> FREE MS Office eBook Tutorial
> http://personal-computer-tutor.com/library.htm
>
>
>
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> Behalf Of robert bushby
> Sent: Wednesday, September 18, 2002 6:32 PM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Word 2000 fail
>
>
>
> Thanks for your quick reply Linda.
> I went to the Run for winword etc.but nothing happened.I then found the
> Startup folder looked inside but it was empty.I went to templates and
> found
> 2 files;Normal opened the word and it shut immediately and ~$Normal had
> a
> file convesion box in unicode(UTF-8) which I didn't know what to do with
> (me
> just being an ignorant parent and the kids have now gone to school).The
> Word
> 2000 disk still won't load.
> Any suggestions will be appreciated.Thanks.Bob.
>
>
> ----- Original Message -----
> From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> To: <mso@xxxxxxxxxxxxx>
> Sent: Wednesday, September 18, 2002 10:31 PM
> Subject: [mso] Re: Word 2000 fail
>
>
> >
> > Could be a few things, Bob (tho I suspect it may be your normal.dot
> > template)...go here and follow my directions....this should fix
> it....if
> > not, let us know:
> > http://www.personal-computer-tutor.com/NNTWord.htm
> >
> > Linda
>
>
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