[mso] Re: Word 2000 fail
- From: "Dian Chapman" <dian@xxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Mon, 23 Sep 2002 22:00:46 -0500
Damn right! ;-0
When I bought my last Micron, I went on their web site and noticed that
I couldn't NOT get MS Office via the order site. And also couldn't NOT
select speakers. So I called them and told them I just set up an order
for a $3,500 PC, but can't choose not to get a version of Office...and I
didn't want it. The guy said, well it comes with Office. I said, well I
don't want Office. He said it has to. I said...Listen, I order PCs from
Dell for a living, but I want a Micron, and I know damn well it does NOT
have to come with office, YOU just prefer it does. And I'm a Microsoft
MVP and I have copies of Office coming outta my butt! So I DON'T NEED to
pay for another and would rather spend that extra money to upgrade my
video driver choice. And I also don't need speakers cos' I have a dozen
pair. So let me tell ya what...you can either arrange to NOT have these
items included in my order, which I also know you build as orders come
in so you can easily check my system to NOT be installed with Office as
it goes down the line, and then I will continue to send you my
$3,500...OR, I'll order it from Dell, since I know they'll do it for me!
I received my Micron, without Office and no speakers about 2 weeks
later! ;-)
Dian Chapman
Technical Consultant, Instructor,
Microsoft MVP & TechTrax Editor
Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
Tutorial web site: http://www.mousetrax.com/techpage.html
TechTrax Ezine: http://www.mousetrax.com/techtrax/
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf Of Charles R. Buchanan
Sent: Monday, September 23, 2002 8:25 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Word 2000 fail
And if they don't, give them Dian's phone number, she'll straighten them
out! LOL!!! :-) <j/k> :-)
>-----Original Message-----
>From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
>Behalf Of Donald C. Smith
>Sent: Monday, September 23, 2002 6:09 PM
>To: mso@xxxxxxxxxxxxx
>Subject: [mso] Re: Word 2000 fail
>
>
>
>Agreed!!!!!!!!!!!!!!!!!!!!!!!
>Thanks
>Don
>
>-----Original Message-----
>From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
>Behalf Of Dian Chapman
>Sent: Monday, September 23, 2002 8:47 PM
>To: mso@xxxxxxxxxxxxx
>Subject: [mso] Re: Word 2000 fail
>
>
>
>I'm well aware of restore disks, but you SHOULD get an original CD for
>all the software you get...in case you have to F/Disk. You should be
>able to start fresh.
>
>Dian Chapman
>Technical Consultant, Instructor,
>Microsoft MVP & TechTrax Editor
>
>Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
>Tutorial web site: http://www.mousetrax.com/techpage.html
>TechTrax Ezine: http://www.mousetrax.com/techtrax/
>
>-----Original Message-----
>From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
>Behalf Of Donald C. Smith
>Sent: Monday, September 23, 2002 7:17 PM
>To: mso@xxxxxxxxxxxxx
>Subject: [mso] Re: Word 2000 fail
>
>
>
>Most restore discs have an option to refresh the install, which only
>reinstalls (copies over) the original files without altering any new
>programs or files. As a matter of fact I haven't seen a restore disc
>without this option. Not to say there isn't one. You can put the
>restore disc in and restart the computer and it should show available
>install options. I was under the impression that the restore disc was
>originally a MS requirement, so as not to have to burn as many OS
>discs, but I could be wrong there too. (Ten cents times how many
>million?) Thanks Don
>
>-----Original Message-----
>From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
>Behalf Of Dian Chapman
>Sent: Monday, September 23, 2002 7:55 PM
>To: mso@xxxxxxxxxxxxx
>Subject: [mso] Re: Word 2000 fail
>
>
>
>Sorry to hear you have such a mess on your hands!
>
>Allow me at this point to provide you with two important pieces of
>advice:
>
>1) Call Compaq and ask them why the hell they sold you a computer
>WITHOUT an original copy of Windows 98...since you PAID FOR IT when you
>bought the computer and DEMAND that they send you a backup copy of
>Windows 98!
>
>2) Tell your boys that if they touch that computer again and do
>ANYTHING to it without your permission you'll break their fingers!
><smirk>
>
>Good luck!
>
>Dian Chapman
>Technical Consultant, Instructor,
>Microsoft MVP & TechTrax Editor
>
>Word AutoForm eBook: http://www.mousetrax.com/books.html
>Tutorial web site: http://www.mousetrax.com/techpage.html
>TechTrax Ezine: http://www.mousetrax.com/techtrax/
>
>
>-----Original Message-----
>From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
>Behalf Of robert bushby
>Sent: Monday, September 23, 2002 6:50 PM
>To: mso@xxxxxxxxxxxxx
>Subject: [mso] Re: Word 2000 fail
>
>
>
>Thanks Dian,.
>late getting back to you.I couldn't do anything with a Windows 98 se as
>I have to borrow one.Compaq never supplied one only a Quick Restore
>disc which will wipe everything. We got a file from a web site and then
>tried to register it as you said but it gave a message : load library
>(msnp32.dll) failed. Get last Error returns 0X00000002 - which means
>nothing to me. Anyway I went to work and upon return something drastic
>has happened to the computer.The boys backed up and copied lots of
>stuff in case we lost it all and there's a massive loss of space down
>to 70 MB.what they did I don't know,but it looks like we'll just have
>to eradicate everything and start afresh with the Restore disc. Many
>thanks to you folk for all your attempts to save us. When I saw your
>jargon things I thought LOL was Lots Of Love.So I send you that anyway!
>Bob.
>----- Original Message -----
>From: Dian Chapman <dian@xxxxxxxxxxxxx>
>To: <mso@xxxxxxxxxxxxx>
>Sent: Friday, September 20, 2002 6:06 PM
>Subject: [mso] Re: Word 2000 fail
>
>
>>
>> OK...well, what a lot of that means is that you probably had a minor
>> problem, but attempting to uninstall it and then using a third party
>> uninstaller has turned what might have been a small problem...into
>> what
>now
>> might be a mess. This is why you'll CONSTANTLY hear me say DON'T
>> UNINSTALL/REINSTALL cos' it probably won't help and may make things
>> worse!
>>
>> Sorry...don't mean to sound like doom...but I've seen it many times
>> over
>the
>> years. A slight glitch turns into a mess due to "trying things."
>> Hell,
>
>> I
>did
>> it myself in years gone by...as Greg (who usually saved my butt from
>> a
>mess)
>> can attest.
>>
>> So let's start with fixing this new problem and then work backwards.
>> However, please DON'T "try anything" extra at this point, ok! ;-)
>>
>> First you need to get that DLL back and make sure it's registered. So
>> do
>> this:
>>
>> * click Start and then click Find/Files or folders
>> * enter msnp32.dll and hit enter to see if you have the file
>> * if you have it...rename it to msnp32.old, as it may just be corrupt
>> and you need a new copy
>>
>> Now you'll need to extract the necessary dll from your Windows 98 CD.
>> Get the CD and here are the instructions for that. Note that the file
>> you need is the msnp32.dll and the path it belong is would be
>> c:\windows\system.
>>
>> Windows 98 and Windows 98 Second Edition
>> In Windows
>>
>> To extract files in Windows 98 or Windows 98 Second Edition, use the
>System
>> File Checker tool. To do this, follow these steps:
>>
>> * Click Start, and then click Run.
>>
>> * Type sfc, and then press ENTER.
>>
>> * Click Extract one file from installation disk.
>>
>> * In the Specify the system file you would like to restore box, type
>> drive:\windows\ path\ file (where drive is the drive on which the
>> Windows folder is installed, generally drive C, path is the location
>> in the
>Windows
>> folder is the destination of the file that you are extracting, and
>> file is the file that you want to extract).
>>
>> * Click Start. Next to the Restore from box, click Browse, and then
>> locate the Windows installation files. If you are using an OEM
>> version
>
>> of Windows 98 or Windows 98 Second Edition, the installation files
>> are
>
>> on the hard
>disk
>> in C:\Cabs, by default. If you are using a retail full version or
>> upgrade version, you can also insert the Windows installation CD-ROM
>> into the
>CD-ROM
>> drive or DVD-ROM drive, and then locate the Windows installation
>> files.
>>
>> * Click OK, and then follow the on-screen instructions.
>>
>>
>> OK...hopefully, you can successfully get the dll file off the CD and
>> back where it belongs. Now you need to make sure it's properly
>> registered. So
>if
>> you did get the file...do this:
>>
>> * click Start, click Run, type "regsvr32 msnp32.dll" (without the
>quotation
>> marks), and then click OK.
>>
>> * you should get a message telling you the file has been registered.
>>
>>
>> Now click start and restart the computer and try to open Word and let
>> us know EXACTLY what errors, if any, you get. Chances are it may not
>> be fixed yet, but if we get you over that one error...then at least
>> we
>
>> can continue from there.
>>
>> Let us know exactly what you do and exactly what happens, including
>> all details of any messages you get.
>>
>> GOOD LUCK!!!
>>
>>
>> Dian Chapman
>> Technical Consultant, Instructor,
>> Microsoft MVP & TechTrax Editor
>>
>> Word AutoForm eBook: http://www.mousetrax.com/books.html
>> Tutorial web site: http://www.mousetrax.com/techpage.html
>> TechTrax Ezine: http://www.mousetrax.com/techtrax/
>>
>>
>> -----Original Message-----
>> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
>> Behalf Of robert bushby
>> Sent: Friday, September 20, 2002 1:13 AM
>> To: mso@xxxxxxxxxxxxx
>> Subject: [mso] Re: Word 2000 fail
>>
>>
>>
>> Dian,
>> In answer to your suggestion about clearingout Temp etc.and rebooting
>> as
>per
>> your article, I did it all but the Word 2000 disc still won't load.
>> Here are the previous details: This Compaq was purchased new
>> Feb.2000,
>
>> AMD K6 - 2 at 500Mhz.8 GB and 64MB SDRAM which I had upgraded couple
>> months
>ago
>> an extra 128MB.
>> It has Windows 98 se,Ms Works 2000 preinstalled and a Ms Word 2000
>> disc
>with
>> book and Product Key.There is no Office 2000 with it at all. Word
>> 2000
>
>> was installed, has worked satisfactorily all this time until
>last
>> week One of the boys went to open it to do assignments and it
>> disappeared instantly. After a few days we tried removing it and even
>> used Smart Uninstaller (but bits were left) and the disc wouldn't
>> load
>
>> up- no messages,only a brief music bit and nothing at all happens.
>> The
>
>> only strange thing happening is a message when booting up the
>> computer
>
>> which says: unable to locate the dynamic link library Msnp32dll The
>> system cannot find the file specified.Some or all of the following
>> feature is not available:Microsoft Network. - whatever all that
>> means!! Well there it is - its a worry, to use Australian
>> jargon.Thanks folks for your assistance. Bob.
>> ----- Original Message -----
>> From: Dian Chapman <dian@xxxxxxxxxxxxx>
>> To: <mso@xxxxxxxxxxxxx>
>> Sent: Friday, September 20, 2002 2:20 AM
>> Subject: [mso] Re: Word 2000 fail
>>
>>
>> >
>> > Robert...
>> >
>> > First of all...don't waste your time uninstalling and reinstalling
>> > Word...that RARELY fixes any problem since users don't know how to
>> > completely wipe the program from the disk, so several files remain,
>> > even when it's uninstalled. So before you go through dealing with
>> > an
>
>> > eraser program...lets start over here.
>> >
>> > I wasn't paying attention and Linda was on the mark with her
>> > initial
>
>> > suggestions. But sometimes a support person only hears the final
>> > results without hearing all the original details.
>> >
>> > So can you tell us a little history so we can try to drill down
>> > what
>
>> > the problem is, since the standard, quick fixes haven't helped. It
>> > may be something more serious, but it might also just be that
>> > something was done or not done that has been missed along the way.
>> >
>> > Before you go any further, go locate your TEMP directory and delete
>> > out any files in there. See this article for details:
>> > www.mousetrax.com/maintain.html
>> >
>> > If clearing out the TEMP dir and rebooting doesn't help...then come
>> > back and let us know some previous details.
>> >
>> > * Have you upgraded or installed anything else that might be
>> > related
>
>> > to a conflict? EVEN if YOU don't think something might be an issue,
>> > please tell us everything you've done to the computer before the
>> > problem started.
>> >
>> > * Is this a new computer? Has Word ever worked? If so, think about
>> > what you've done when it stopped working and what EXACTLY have the
>> > error messages been that you've received.
>> >
>> > Sometimes minor issues can get worse when uninstalling and
>> > reinstalling occurs before the minor issue is solved. So before you
>> > start ripping out files, lets see if we can start over and narrow
>> > this down.
>> >
>> > Let us know...
>> >
>> > Dian Chapman
>> > Technical Consultant, Instructor,
>> > Microsoft MVP & TechTrax Editor
>> >
>> > Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
>> > Tutorial web site: http://www.mousetrax.com/techpage.html
>> > TechTrax Ezine: http://www.mousetrax.com/techtrax/
>> >
>> > -----Original Message-----
>> > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
>> > Behalf Of robert bushby
>> > Sent: Thursday, September 19, 2002 6:18 AM
>> > To: mso@xxxxxxxxxxxxx
>> > Subject: [mso] Re: Word 2000 fail
>> >
>> >
>> >
>> > Thanks linda,
>> > I did what you said and renamed the normal.dot but upon trying to
>> > load the disc it just played a bit of music and still wouldn't
>> > open.
>
>> > If there's something major wrong here, should I abandon attempts to
>> > solve the problem and put on the Compaq full restore disc and start
>> > off brand new again after copying what I can on the CDRWs.? What do
>> > you think?(Its a wonder this hasn't happened to other people - but
>> > maybe I shouldn't have removed Word 2000 and tried to find an
>> > answer
>
>> > beforehand!)Thanks, Bob.
>> >
>> >
>> >
>> > ----- Original Message -----
>> > From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
>> > To: <mso@xxxxxxxxxxxxx>
>> > Sent: Thursday, September 19, 2002 12:27 PM
>> > Subject: [mso] Re: Word 2000 fail
>> >
>> >
>> > >
>> > > Robert....you weren't supposed to try to open the normal.dot
>> > > files....you should rename them (right click on them when you
>> > > find
>
>> > > them in the Find Box and select "rename"...then name them
>> > > something like
>> > > normal.old) Then see if you can open Word. Word will make you a
>> > > new normal.dot when it can't find the old one. If it is
>> > > normal.dot that
>> > is
>> > > causing your problem, this will fix it. If not, let us know and
>> > > we'll try something else.
>> > >
>> > > Linda
>> > > Publisher ~ ABC ~ All 'Bout Computers
>> > > Owner ~ Linda's Computer Stop http://personal-computer-tutor.com
>> > > FREE MS Office eBook Tutorial
>> > > http://personal-computer-tutor.com/library.htm
>> > >
>> > >
>> > >
>> > > -----Original Message-----
>> > > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]
>> > > On Behalf Of robert bushby
>> > > Sent: Wednesday, September 18, 2002 6:32 PM
>> > > To: mso@xxxxxxxxxxxxx
>> > > Subject: [mso] Re: Word 2000 fail
>> > >
>> > >
>> > >
>> > > Thanks for your quick reply Linda.
>> > > I went to the Run for winword etc.but nothing happened.I then
>> > > found
>> > the
>> > > Startup folder looked inside but it was empty.I went to templates
>> > > and found 2 files;Normal opened the word and it shut immediately
>> > > and ~$Normal
>> > had
>> > > a
>> > > file convesion box in unicode(UTF-8) which I didn't know what to
>> > > do
>> > with
>> > > (me
>> > > just being an ignorant parent and the kids have now gone to
>> > school).The
>> > > Word
>> > > 2000 disk still won't load.
>> > > Any suggestions will be appreciated.Thanks.Bob.
>> > >
>> > >
>> > > ----- Original Message -----
>> > > From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
>> > > To: <mso@xxxxxxxxxxxxx>
>> > > Sent: Wednesday, September 18, 2002 10:31 PM
>> > > Subject: [mso] Re: Word 2000 fail
>> > >
>> > >
>> > > >
>> > > > Could be a few things, Bob (tho I suspect it may be your
>> > > > normal.dot template)...go here and follow my directions....this
>> > > > should fix
>> > > it....if
>> > > > not, let us know:
>> > > > http://www.personal-computer-tutor.com/NNTWord.htm
>> > > >
>> > > > Linda
>> > >
>> > >
>> > > *************************************************************
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>
---
Look OUT you varmints, This msg is Virus Free!
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.391 / Virus Database: 222 - Release Date: 9/19/2002
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You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or
MicrosoftOffice@xxxxxxxxxxxxxxxx
To send mail to the group, simply address it to mso@xxxxxxxxxxxxx
To Unsubscribe from this group, send an email to
mso-request@xxxxxxxxxxxxx?Subject=unsubscribe
Or, visit the group's homepage and use the dropdown menu. This will also allow
you to change your email settings to digest or vacation (no mail).
//www.freelists.org/webpage/mso
To be able to use the files section for sharing files with the group, send a
request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with
instructions. Once you are a member of the files group, you can go here to
upload/download files:
http://www.smartgroups.com/vault/msofiles
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