[mso] Re: Word 2000 fail
- From: "Dian Chapman" <dian@xxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Thu, 19 Sep 2002 11:20:37 -0500
Robert...
First of all...don't waste your time uninstalling and reinstalling
Word...that RARELY fixes any problem since users don't know how to
completely wipe the program from the disk, so several files remain, even
when it's uninstalled. So before you go through dealing with an eraser
program...lets start over here.
I wasn't paying attention and Linda was on the mark with her initial
suggestions. But sometimes a support person only hears the final results
without hearing all the original details.
So can you tell us a little history so we can try to drill down what the
problem is, since the standard, quick fixes haven't helped. It may be
something more serious, but it might also just be that something was
done or not done that has been missed along the way.
Before you go any further, go locate your TEMP directory and delete out
any files in there. See this article for details:
www.mousetrax.com/maintain.html
If clearing out the TEMP dir and rebooting doesn't help...then come back
and let us know some previous details.
* Have you upgraded or installed anything else that might be related to
a conflict? EVEN if YOU don't think something might be an issue, please
tell us everything you've done to the computer before the problem
started.
* Is this a new computer? Has Word ever worked? If so, think about what
you've done when it stopped working and what EXACTLY have the error
messages been that you've received.
Sometimes minor issues can get worse when uninstalling and reinstalling
occurs before the minor issue is solved. So before you start ripping out
files, lets see if we can start over and narrow this down.
Let us know...
Dian Chapman
Technical Consultant, Instructor,
Microsoft MVP & TechTrax Editor
Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
Tutorial web site: http://www.mousetrax.com/techpage.html
TechTrax Ezine: http://www.mousetrax.com/techtrax/
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf Of robert bushby
Sent: Thursday, September 19, 2002 6:18 AM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Word 2000 fail
Thanks linda,
I did what you said and renamed the normal.dot but upon trying to load
the disc it just played a bit of music and still wouldn't open. If
there's something major wrong here, should I abandon attempts to solve
the problem and put on the Compaq full restore disc and start off brand
new again after copying what I can on the CDRWs.? What do you think?(Its
a wonder this hasn't happened to other people - but maybe I shouldn't
have removed Word 2000 and tried to find an answer beforehand!)Thanks,
Bob.
----- Original Message -----
From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
To: <mso@xxxxxxxxxxxxx>
Sent: Thursday, September 19, 2002 12:27 PM
Subject: [mso] Re: Word 2000 fail
>
> Robert....you weren't supposed to try to open the normal.dot
> files....you should rename them (right click on them when you find
> them in the Find Box and select "rename"...then name them something
> like
> normal.old) Then see if you can open Word. Word will make you a new
> normal.dot when it can't find the old one. If it is normal.dot that
is
> causing your problem, this will fix it. If not, let us know and we'll
> try something else.
>
> Linda
> Publisher ~ ABC ~ All 'Bout Computers
> Owner ~ Linda's Computer Stop http://personal-computer-tutor.com
> FREE MS Office eBook Tutorial
> http://personal-computer-tutor.com/library.htm
>
>
>
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> Behalf Of robert bushby
> Sent: Wednesday, September 18, 2002 6:32 PM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Word 2000 fail
>
>
>
> Thanks for your quick reply Linda.
> I went to the Run for winword etc.but nothing happened.I then found
the
> Startup folder looked inside but it was empty.I went to templates and
> found
> 2 files;Normal opened the word and it shut immediately and ~$Normal
had
> a
> file convesion box in unicode(UTF-8) which I didn't know what to do
with
> (me
> just being an ignorant parent and the kids have now gone to
school).The
> Word
> 2000 disk still won't load.
> Any suggestions will be appreciated.Thanks.Bob.
>
>
> ----- Original Message -----
> From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> To: <mso@xxxxxxxxxxxxx>
> Sent: Wednesday, September 18, 2002 10:31 PM
> Subject: [mso] Re: Word 2000 fail
>
>
> >
> > Could be a few things, Bob (tho I suspect it may be your normal.dot
> > template)...go here and follow my directions....this should fix
> it....if
> > not, let us know:
> > http://www.personal-computer-tutor.com/NNTWord.htm
> >
> > Linda
>
>
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