[mso] Re: Word 2000 fail
- From: "robert bushby" <rgbushby@xxxxxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Fri, 20 Sep 2002 16:13:18 +1000
Dian,
In answer to your suggestion about clearingout Temp etc.and rebooting as per
your article, I did it all but the Word 2000 disc still won't load.
Here are the previous details: This Compaq was purchased new Feb.2000, AMD
K6 - 2 at 500Mhz.8 GB and 64MB SDRAM which I had upgraded couple months ago
an extra 128MB.
It has Windows 98 se,Ms Works 2000 preinstalled and a Ms Word 2000 disc with
book and Product Key.There is no Office 2000 with it at all.
Word 2000 was installed, has worked satisfactorily all this time until last
week One of the boys went to open it to do assignments and it disappeared
instantly. After a few days we tried removing it and even used Smart
Uninstaller (but bits were left) and the disc wouldn't load up- no
messages,only a brief music bit and nothing at all happens.
The only strange thing happening is a message when booting up the computer
which says: unable to locate the dynamic link library Msnp32dll The system
cannot find the file specified.Some or all of the following feature is not
available:Microsoft Network. - whatever all that means!!
Well there it is - its a worry, to use Australian jargon.Thanks folks for
your assistance. Bob.
----- Original Message -----
From: Dian Chapman <dian@xxxxxxxxxxxxx>
To: <mso@xxxxxxxxxxxxx>
Sent: Friday, September 20, 2002 2:20 AM
Subject: [mso] Re: Word 2000 fail
>
> Robert...
>
> First of all...don't waste your time uninstalling and reinstalling
> Word...that RARELY fixes any problem since users don't know how to
> completely wipe the program from the disk, so several files remain, even
> when it's uninstalled. So before you go through dealing with an eraser
> program...lets start over here.
>
> I wasn't paying attention and Linda was on the mark with her initial
> suggestions. But sometimes a support person only hears the final results
> without hearing all the original details.
>
> So can you tell us a little history so we can try to drill down what the
> problem is, since the standard, quick fixes haven't helped. It may be
> something more serious, but it might also just be that something was
> done or not done that has been missed along the way.
>
> Before you go any further, go locate your TEMP directory and delete out
> any files in there. See this article for details:
> www.mousetrax.com/maintain.html
>
> If clearing out the TEMP dir and rebooting doesn't help...then come back
> and let us know some previous details.
>
> * Have you upgraded or installed anything else that might be related to
> a conflict? EVEN if YOU don't think something might be an issue, please
> tell us everything you've done to the computer before the problem
> started.
>
> * Is this a new computer? Has Word ever worked? If so, think about what
> you've done when it stopped working and what EXACTLY have the error
> messages been that you've received.
>
> Sometimes minor issues can get worse when uninstalling and reinstalling
> occurs before the minor issue is solved. So before you start ripping out
> files, lets see if we can start over and narrow this down.
>
> Let us know...
>
> Dian Chapman
> Technical Consultant, Instructor,
> Microsoft MVP & TechTrax Editor
>
> Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
> Tutorial web site: http://www.mousetrax.com/techpage.html
> TechTrax Ezine: http://www.mousetrax.com/techtrax/
>
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> Behalf Of robert bushby
> Sent: Thursday, September 19, 2002 6:18 AM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Word 2000 fail
>
>
>
> Thanks linda,
> I did what you said and renamed the normal.dot but upon trying to load
> the disc it just played a bit of music and still wouldn't open. If
> there's something major wrong here, should I abandon attempts to solve
> the problem and put on the Compaq full restore disc and start off brand
> new again after copying what I can on the CDRWs.? What do you think?(Its
> a wonder this hasn't happened to other people - but maybe I shouldn't
> have removed Word 2000 and tried to find an answer beforehand!)Thanks,
> Bob.
>
>
>
> ----- Original Message -----
> From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> To: <mso@xxxxxxxxxxxxx>
> Sent: Thursday, September 19, 2002 12:27 PM
> Subject: [mso] Re: Word 2000 fail
>
>
> >
> > Robert....you weren't supposed to try to open the normal.dot
> > files....you should rename them (right click on them when you find
> > them in the Find Box and select "rename"...then name them something
> > like
> > normal.old) Then see if you can open Word. Word will make you a new
> > normal.dot when it can't find the old one. If it is normal.dot that
> is
> > causing your problem, this will fix it. If not, let us know and we'll
> > try something else.
> >
> > Linda
> > Publisher ~ ABC ~ All 'Bout Computers
> > Owner ~ Linda's Computer Stop http://personal-computer-tutor.com
> > FREE MS Office eBook Tutorial
> > http://personal-computer-tutor.com/library.htm
> >
> >
> >
> > -----Original Message-----
> > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> > Behalf Of robert bushby
> > Sent: Wednesday, September 18, 2002 6:32 PM
> > To: mso@xxxxxxxxxxxxx
> > Subject: [mso] Re: Word 2000 fail
> >
> >
> >
> > Thanks for your quick reply Linda.
> > I went to the Run for winword etc.but nothing happened.I then found
> the
> > Startup folder looked inside but it was empty.I went to templates and
> > found
> > 2 files;Normal opened the word and it shut immediately and ~$Normal
> had
> > a
> > file convesion box in unicode(UTF-8) which I didn't know what to do
> with
> > (me
> > just being an ignorant parent and the kids have now gone to
> school).The
> > Word
> > 2000 disk still won't load.
> > Any suggestions will be appreciated.Thanks.Bob.
> >
> >
> > ----- Original Message -----
> > From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > To: <mso@xxxxxxxxxxxxx>
> > Sent: Wednesday, September 18, 2002 10:31 PM
> > Subject: [mso] Re: Word 2000 fail
> >
> >
> > >
> > > Could be a few things, Bob (tho I suspect it may be your normal.dot
> > > template)...go here and follow my directions....this should fix
> > it....if
> > > not, let us know:
> > > http://www.personal-computer-tutor.com/NNTWord.htm
> > >
> > > Linda
> >
> >
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