And if they don't, give them Dian's phone number, she'll straighten them out! LOL!!! :-) <j/k> :-) >-----Original Message----- >From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On >Behalf Of Donald C. Smith >Sent: Monday, September 23, 2002 6:09 PM >To: mso@xxxxxxxxxxxxx >Subject: [mso] Re: Word 2000 fail > > > >Agreed!!!!!!!!!!!!!!!!!!!!!!! >Thanks >Don > >-----Original Message----- >From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On >Behalf Of Dian Chapman >Sent: Monday, September 23, 2002 8:47 PM >To: mso@xxxxxxxxxxxxx >Subject: [mso] Re: Word 2000 fail > > > >I'm well aware of restore disks, but you SHOULD get an original CD for >all the software you get...in case you have to F/Disk. You should be >able to start fresh. > >Dian Chapman >Technical Consultant, Instructor, >Microsoft MVP & TechTrax Editor > >Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html >Tutorial web site: http://www.mousetrax.com/techpage.html >TechTrax Ezine: http://www.mousetrax.com/techtrax/ > >-----Original Message----- >From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On >Behalf Of Donald C. Smith >Sent: Monday, September 23, 2002 7:17 PM >To: mso@xxxxxxxxxxxxx >Subject: [mso] Re: Word 2000 fail > > > >Most restore discs have an option to refresh the install, which only >reinstalls (copies over) the original files without altering any new >programs or files. As a matter of fact I haven't seen a restore disc >without this option. Not to say there isn't one. You can put the >restore disc in and restart the computer and it should show available >install options. I was under the impression that the restore disc was >originally a MS requirement, so as not to have to burn as many OS discs, >but I could be wrong there too. (Ten cents times how many million?) >Thanks Don > >-----Original Message----- >From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On >Behalf Of Dian Chapman >Sent: Monday, September 23, 2002 7:55 PM >To: mso@xxxxxxxxxxxxx >Subject: [mso] Re: Word 2000 fail > > > >Sorry to hear you have such a mess on your hands! > >Allow me at this point to provide you with two important pieces of >advice: > >1) Call Compaq and ask them why the hell they sold you a computer >WITHOUT an original copy of Windows 98...since you PAID FOR IT when you >bought the computer and DEMAND that they send you a backup copy of >Windows 98! > >2) Tell your boys that if they touch that computer again and do ANYTHING >to it without your permission you'll break their fingers! <smirk> > >Good luck! > >Dian Chapman >Technical Consultant, Instructor, >Microsoft MVP & TechTrax Editor > >Word AutoForm eBook: http://www.mousetrax.com/books.html >Tutorial web site: http://www.mousetrax.com/techpage.html >TechTrax Ezine: http://www.mousetrax.com/techtrax/ > > >-----Original Message----- >From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On >Behalf Of robert bushby >Sent: Monday, September 23, 2002 6:50 PM >To: mso@xxxxxxxxxxxxx >Subject: [mso] Re: Word 2000 fail > > > >Thanks Dian,. >late getting back to you.I couldn't do anything with a Windows 98 se as >I have to borrow one.Compaq never supplied one only a Quick Restore disc >which will wipe everything. We got a file from a web site and then tried >to register it as you said but it gave a message : load library >(msnp32.dll) failed. Get last Error returns 0X00000002 - which means >nothing to me. Anyway I went to work and upon return something drastic >has happened to the computer.The boys backed up and copied lots of stuff >in case we lost it all and there's a massive loss of space down to 70 >MB.what they did I don't know,but it looks like we'll just have to >eradicate everything and start afresh with the Restore disc. Many thanks >to you folk for all your attempts to save us. When I saw your jargon >things I thought LOL was Lots Of Love.So I send you that anyway! Bob. >----- Original Message ----- >From: Dian Chapman <dian@xxxxxxxxxxxxx> >To: <mso@xxxxxxxxxxxxx> >Sent: Friday, September 20, 2002 6:06 PM >Subject: [mso] Re: Word 2000 fail > > >> >> OK...well, what a lot of that means is that you probably had a minor >> problem, but attempting to uninstall it and then using a third party >> uninstaller has turned what might have been a small problem...into >> what >now >> might be a mess. This is why you'll CONSTANTLY hear me say DON'T >> UNINSTALL/REINSTALL cos' it probably won't help and may make things >> worse! >> >> Sorry...don't mean to sound like doom...but I've seen it many times >> over >the >> years. A slight glitch turns into a mess due to "trying things." Hell, > >> I >did >> it myself in years gone by...as Greg (who usually saved my butt from a >mess) >> can attest. >> >> So let's start with fixing this new problem and then work backwards. >> However, please DON'T "try anything" extra at this point, ok! ;-) >> >> First you need to get that DLL back and make sure it's registered. So >> do >> this: >> >> * click Start and then click Find/Files or folders >> * enter msnp32.dll and hit enter to see if you have the file >> * if you have it...rename it to msnp32.old, as it may just be corrupt >> and you need a new copy >> >> Now you'll need to extract the necessary dll from your Windows 98 CD. >> Get the CD and here are the instructions for that. Note that the file >> you need is the msnp32.dll and the path it belong is would be >> c:\windows\system. >> >> Windows 98 and Windows 98 Second Edition >> In Windows >> >> To extract files in Windows 98 or Windows 98 Second Edition, use the >System >> File Checker tool. To do this, follow these steps: >> >> * Click Start, and then click Run. >> >> * Type sfc, and then press ENTER. >> >> * Click Extract one file from installation disk. >> >> * In the Specify the system file you would like to restore box, type >> drive:\windows\ path\ file (where drive is the drive on which the >> Windows folder is installed, generally drive C, path is the location >> in the >Windows >> folder is the destination of the file that you are extracting, and >> file is the file that you want to extract). >> >> * Click Start. Next to the Restore from box, click Browse, and then >> locate the Windows installation files. If you are using an OEM version > >> of Windows 98 or Windows 98 Second Edition, the installation files are > >> on the hard >disk >> in C:\Cabs, by default. If you are using a retail full version or >> upgrade version, you can also insert the Windows installation CD-ROM >> into the >CD-ROM >> drive or DVD-ROM drive, and then locate the Windows installation >> files. >> >> * Click OK, and then follow the on-screen instructions. >> >> >> OK...hopefully, you can successfully get the dll file off the CD and >> back where it belongs. Now you need to make sure it's properly >> registered. So >if >> you did get the file...do this: >> >> * click Start, click Run, type "regsvr32 msnp32.dll" (without the >quotation >> marks), and then click OK. >> >> * you should get a message telling you the file has been registered. >> >> >> Now click start and restart the computer and try to open Word and let >> us know EXACTLY what errors, if any, you get. Chances are it may not >> be fixed yet, but if we get you over that one error...then at least we > >> can continue from there. >> >> Let us know exactly what you do and exactly what happens, including >> all details of any messages you get. >> >> GOOD LUCK!!! >> >> >> Dian Chapman >> Technical Consultant, Instructor, >> Microsoft MVP & TechTrax Editor >> >> Word AutoForm eBook: http://www.mousetrax.com/books.html >> Tutorial web site: http://www.mousetrax.com/techpage.html >> TechTrax Ezine: http://www.mousetrax.com/techtrax/ >> >> >> -----Original Message----- >> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On >> Behalf Of robert bushby >> Sent: Friday, September 20, 2002 1:13 AM >> To: mso@xxxxxxxxxxxxx >> Subject: [mso] Re: Word 2000 fail >> >> >> >> Dian, >> In answer to your suggestion about clearingout Temp etc.and rebooting >> as >per >> your article, I did it all but the Word 2000 disc still won't load. >> Here are the previous details: This Compaq was purchased new Feb.2000, > >> AMD K6 - 2 at 500Mhz.8 GB and 64MB SDRAM which I had upgraded couple >> months >ago >> an extra 128MB. >> It has Windows 98 se,Ms Works 2000 preinstalled and a Ms Word 2000 >> disc >with >> book and Product Key.There is no Office 2000 with it at all. Word 2000 > >> was installed, has worked satisfactorily all this time until >last >> week One of the boys went to open it to do assignments and it >> disappeared instantly. After a few days we tried removing it and even >> used Smart Uninstaller (but bits were left) and the disc wouldn't load > >> up- no messages,only a brief music bit and nothing at all happens. The > >> only strange thing happening is a message when booting up the computer > >> which says: unable to locate the dynamic link library Msnp32dll The >> system cannot find the file specified.Some or all of the following >> feature is not available:Microsoft Network. - whatever all that >> means!! Well there it is - its a worry, to use Australian >> jargon.Thanks folks for your assistance. Bob. >> ----- Original Message ----- >> From: Dian Chapman <dian@xxxxxxxxxxxxx> >> To: <mso@xxxxxxxxxxxxx> >> Sent: Friday, September 20, 2002 2:20 AM >> Subject: [mso] Re: Word 2000 fail >> >> >> > >> > Robert... >> > >> > First of all...don't waste your time uninstalling and reinstalling >> > Word...that RARELY fixes any problem since users don't know how to >> > completely wipe the program from the disk, so several files remain, >> > even when it's uninstalled. So before you go through dealing with an > >> > eraser program...lets start over here. >> > >> > I wasn't paying attention and Linda was on the mark with her initial > >> > suggestions. But sometimes a support person only hears the final >> > results without hearing all the original details. >> > >> > So can you tell us a little history so we can try to drill down what > >> > the problem is, since the standard, quick fixes haven't helped. It >> > may be something more serious, but it might also just be that >> > something was done or not done that has been missed along the way. >> > >> > Before you go any further, go locate your TEMP directory and delete >> > out any files in there. See this article for details: >> > www.mousetrax.com/maintain.html >> > >> > If clearing out the TEMP dir and rebooting doesn't help...then come >> > back and let us know some previous details. >> > >> > * Have you upgraded or installed anything else that might be related > >> > to a conflict? EVEN if YOU don't think something might be an issue, >> > please tell us everything you've done to the computer before the >> > problem started. >> > >> > * Is this a new computer? Has Word ever worked? If so, think about >> > what you've done when it stopped working and what EXACTLY have the >> > error messages been that you've received. >> > >> > Sometimes minor issues can get worse when uninstalling and >> > reinstalling occurs before the minor issue is solved. So before you >> > start ripping out files, lets see if we can start over and narrow >> > this down. >> > >> > Let us know... >> > >> > Dian Chapman >> > Technical Consultant, Instructor, >> > Microsoft MVP & TechTrax Editor >> > >> > Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html >> > Tutorial web site: http://www.mousetrax.com/techpage.html >> > TechTrax Ezine: http://www.mousetrax.com/techtrax/ >> > >> > -----Original Message----- >> > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On >> > Behalf Of robert bushby >> > Sent: Thursday, September 19, 2002 6:18 AM >> > To: mso@xxxxxxxxxxxxx >> > Subject: [mso] Re: Word 2000 fail >> > >> > >> > >> > Thanks linda, >> > I did what you said and renamed the normal.dot but upon trying to >> > load the disc it just played a bit of music and still wouldn't open. > >> > If there's something major wrong here, should I abandon attempts to >> > solve the problem and put on the Compaq full restore disc and start >> > off brand new again after copying what I can on the CDRWs.? What do >> > you think?(Its a wonder this hasn't happened to other people - but >> > maybe I shouldn't have removed Word 2000 and tried to find an answer > >> > beforehand!)Thanks, Bob. >> > >> > >> > >> > ----- Original Message ----- >> > From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx> >> > To: <mso@xxxxxxxxxxxxx> >> > Sent: Thursday, September 19, 2002 12:27 PM >> > Subject: [mso] Re: Word 2000 fail >> > >> > >> > > >> > > Robert....you weren't supposed to try to open the normal.dot >> > > files....you should rename them (right click on them when you find > >> > > them in the Find Box and select "rename"...then name them >> > > something like >> > > normal.old) Then see if you can open Word. Word will make you a >> > > new normal.dot when it can't find the old one. If it is >> > > normal.dot that >> > is >> > > causing your problem, this will fix it. If not, let us know and >> > > we'll try something else. >> > > >> > > Linda >> > > Publisher ~ ABC ~ All 'Bout Computers >> > > Owner ~ Linda's Computer Stop http://personal-computer-tutor.com >> > > FREE MS Office eBook Tutorial >> > > http://personal-computer-tutor.com/library.htm >> > > >> > > >> > > >> > > -----Original Message----- >> > > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] >> > > On Behalf Of robert bushby >> > > Sent: Wednesday, September 18, 2002 6:32 PM >> > > To: mso@xxxxxxxxxxxxx >> > > Subject: [mso] Re: Word 2000 fail >> > > >> > > >> > > >> > > Thanks for your quick reply Linda. >> > > I went to the Run for winword etc.but nothing happened.I then >> > > found >> > the >> > > Startup folder looked inside but it was empty.I went to templates >> > > and found 2 files;Normal opened the word and it shut immediately >> > > and ~$Normal >> > had >> > > a >> > > file convesion box in unicode(UTF-8) which I didn't know what to >> > > do >> > with >> > > (me >> > > just being an ignorant parent and the kids have now gone to >> > school).The >> > > Word >> > > 2000 disk still won't load. >> > > Any suggestions will be appreciated.Thanks.Bob. >> > > >> > > >> > > ----- Original Message ----- >> > > From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx> >> > > To: <mso@xxxxxxxxxxxxx> >> > > Sent: Wednesday, September 18, 2002 10:31 PM >> > > Subject: [mso] Re: Word 2000 fail >> > > >> > > >> > > > >> > > > Could be a few things, Bob (tho I suspect it may be your >> > > > normal.dot template)...go here and follow my directions....this >> > > > should fix >> > > it....if >> > > > not, let us know: >> > > > http://www.personal-computer-tutor.com/NNTWord.htm >> > > > >> > > > Linda >> > > >> > > >> > > ************************************************************* >> > > You are receiving this mail because you subscribed to >> > mso@xxxxxxxxxxxxx or >> > MicrosoftOffice@xxxxxxxxxxxxxxxx >> > > >> > > To send mail to the group, simply address it to mso@xxxxxxxxxxxxx >> > > >> > > To Unsubscribe from this group, send an email to >> > > mso-request@xxxxxxxxxxxxx?Subject=unsubscribe >> > > >> > > Or, visit the group's homepage and use the dropdown menu. This >> > > will >> > also >> > allow you to change your email settings to digest or vacation (no >> > mail). >> > > //www.freelists.org/webpage/mso >> > > >> > > To be able to use the files section for sharing files with the >> > > group, >> > send >> > a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an >> > invitation with instructions. 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Once you are a member of >> > the files group, you can go here to upload/download files: >> > http://www.smartgroups.com/vault/msofiles >> > ************************************************************* >> > >> > ************************************************************* >> > You are receiving this mail because you subscribed to >> > mso@xxxxxxxxxxxxx >or >> MicrosoftOffice@xxxxxxxxxxxxxxxx >> > >> > To send mail to the group, simply address it to mso@xxxxxxxxxxxxx >> > >> > To Unsubscribe from this group, send an email to >> > mso-request@xxxxxxxxxxxxx?Subject=unsubscribe >> > >> > Or, visit the group's homepage and use the dropdown menu. This will >also >> allow you to change your email settings to digest or vacation (no >> mail). >> > //www.freelists.org/webpage/mso >> > >> > To be able to use the files section for sharing files with the >> > group, >send >> a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an >invitation >> with instructions. Once you are a member of the files group, you can >> go here to upload/download files: >> > http://www.smartgroups.com/vault/msofiles >> > ************************************************************* >> >> ************************************************************* >> You are receiving this mail because you subscribed to >> mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx >> >> To send mail to the group, simply address it to mso@xxxxxxxxxxxxx >> >> To Unsubscribe from this group, send an email to >> mso-request@xxxxxxxxxxxxx?Subject=unsubscribe >> >> Or, visit the group's homepage and use the dropdown menu. This will >> also allow you to change your email settings to digest or vacation (no > >> mail). //www.freelists.org/webpage/mso >> >> To be able to use the files section for sharing files with the group, >> send >a >> request to mso-moderators@xxxxxxxxxxxxx and you will be sent an >> invitation with instructions. Once you are a member of the files >> group, you can go here to upload/download files: >> http://www.smartgroups.com/vault/msofiles >> ************************************************************* >> >> ************************************************************* >> You are receiving this mail because you subscribed to >> mso@xxxxxxxxxxxxx or >MicrosoftOffice@xxxxxxxxxxxxxxxx >> >> To send mail to the group, simply address it to mso@xxxxxxxxxxxxx >> >> To Unsubscribe from this group, send an email to >> mso-request@xxxxxxxxxxxxx?Subject=unsubscribe >> >> Or, visit the group's homepage and use the dropdown menu. This will >> also >allow you to change your email settings to digest or vacation (no mail). >> //www.freelists.org/webpage/mso >> >> To be able to use the files section for sharing files with the group, >> send >a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an >invitation with instructions. Once you are a member of the files group, >you can go here to upload/download files: >> http://www.smartgroups.com/vault/msofiles >> ************************************************************* > >************************************************************* >You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx >or MicrosoftOffice@xxxxxxxxxxxxxxxx > >To send mail to the group, simply address it to mso@xxxxxxxxxxxxx > >To Unsubscribe from this group, send an email to >mso-request@xxxxxxxxxxxxx?Subject=unsubscribe > >Or, visit the group's homepage and use the dropdown menu. This will >also allow you to change your email settings to digest or vacation (no >mail). //www.freelists.org/webpage/mso > >To be able to use the files section for sharing files with the group, >send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an >invitation with instructions. Once you are a member of the files group, >you can go here to upload/download files: >http://www.smartgroups.com/vault/msofiles >************************************************************* > >************************************************************* >You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx >or MicrosoftOffice@xxxxxxxxxxxxxxxx > >To send mail to the group, simply address it to mso@xxxxxxxxxxxxx > >To Unsubscribe from this group, send an email to >mso-request@xxxxxxxxxxxxx?Subject=unsubscribe > >Or, visit the group's homepage and use the dropdown menu. This will >also allow you to change your email settings to digest or vacation (no >mail). //www.freelists.org/webpage/mso > >To be able to use the files section for sharing files with the group, >send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an >invitation with instructions. Once you are a member of the files group, >you can go here to upload/download files: >http://www.smartgroups.com/vault/msofiles >************************************************************* > > >************************************************************* >You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx >or MicrosoftOffice@xxxxxxxxxxxxxxxx > >To send mail to the group, simply address it to mso@xxxxxxxxxxxxx > >To Unsubscribe from this group, send an email to >mso-request@xxxxxxxxxxxxx?Subject=unsubscribe > >Or, visit the group's homepage and use the dropdown menu. This will >also allow you to change your email settings to digest or vacation (no >mail). //www.freelists.org/webpage/mso > >To be able to use the files section for sharing files with the group, >send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an >invitation with instructions. Once you are a member of the files group, >you can go here to upload/download files: >http://www.smartgroups.com/vault/msofiles >************************************************************* > >************************************************************* >You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or >MicrosoftOffice@xxxxxxxxxxxxxxxx > >To send mail to the group, simply address it to mso@xxxxxxxxxxxxx > >To Unsubscribe from this group, send an email to >mso-request@xxxxxxxxxxxxx?Subject=unsubscribe > >Or, visit the group's homepage and use the dropdown menu. This will also >allow you to change your email settings to digest or vacation (no mail). >//www.freelists.org/webpage/mso > >To be able to use the files section for sharing files with the >group, send a >request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation >with instructions. Once you are a member of the files group, you can go >here to upload/download files: >http://www.smartgroups.com/vault/msofiles >************************************************************* > > >************************************************************* >You are receiving this mail because you subscribed to >mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx > >To send mail to the group, simply address it to mso@xxxxxxxxxxxxx > >To Unsubscribe from this group, send an email to >mso-request@xxxxxxxxxxxxx?Subject=unsubscribe > >Or, visit the group's homepage and use the dropdown menu. This >will also allow you to change your email settings to digest or >vacation (no mail). >//www.freelists.org/webpage/mso > >To be able to use the files section for sharing files with the >group, send a request to mso-moderators@xxxxxxxxxxxxx and you will >be sent an invitation with instructions. Once you are a member of >the files group, you can go here to upload/download files: >http://www.smartgroups.com/vault/msofiles >************************************************************* > --- Look OUT you varmints, This msg is Virus Free! Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.391 / Virus Database: 222 - Release Date: 9/19/2002 ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx?Subject=unsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************