Sorry to hear you have such a mess on your hands! Allow me at this point to provide you with two important pieces of advice: 1) Call Compaq and ask them why the hell they sold you a computer WITHOUT an original copy of Windows 98...since you PAID FOR IT when you bought the computer and DEMAND that they send you a backup copy of Windows 98! 2) Tell your boys that if they touch that computer again and do ANYTHING to it without your permission you'll break their fingers! <smirk> Good luck! Dian Chapman Technical Consultant, Instructor, Microsoft MVP & TechTrax Editor Word AutoForm eBook: http://www.mousetrax.com/books.html Tutorial web site: http://www.mousetrax.com/techpage.html TechTrax Ezine: http://www.mousetrax.com/techtrax/ -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On Behalf Of robert bushby Sent: Monday, September 23, 2002 6:50 PM To: mso@xxxxxxxxxxxxx Subject: [mso] Re: Word 2000 fail Thanks Dian,. late getting back to you.I couldn't do anything with a Windows 98 se as I have to borrow one.Compaq never supplied one only a Quick Restore disc which will wipe everything. We got a file from a web site and then tried to register it as you said but it gave a message : load library (msnp32.dll) failed. Get last Error returns 0X00000002 - which means nothing to me. Anyway I went to work and upon return something drastic has happened to the computer.The boys backed up and copied lots of stuff in case we lost it all and there's a massive loss of space down to 70 MB.what they did I don't know,but it looks like we'll just have to eradicate everything and start afresh with the Restore disc. Many thanks to you folk for all your attempts to save us. When I saw your jargon things I thought LOL was Lots Of Love.So I send you that anyway! Bob. ----- Original Message ----- From: Dian Chapman <dian@xxxxxxxxxxxxx> To: <mso@xxxxxxxxxxxxx> Sent: Friday, September 20, 2002 6:06 PM Subject: [mso] Re: Word 2000 fail > > OK...well, what a lot of that means is that you probably had a minor > problem, but attempting to uninstall it and then using a third party > uninstaller has turned what might have been a small problem...into what now > might be a mess. This is why you'll CONSTANTLY hear me say DON'T > UNINSTALL/REINSTALL cos' it probably won't help and may make things worse! > > Sorry...don't mean to sound like doom...but I've seen it many times over the > years. A slight glitch turns into a mess due to "trying things." Hell, I did > it myself in years gone by...as Greg (who usually saved my butt from a mess) > can attest. > > So let's start with fixing this new problem and then work backwards. > However, please DON'T "try anything" extra at this point, ok! ;-) > > First you need to get that DLL back and make sure it's registered. So do > this: > > * click Start and then click Find/Files or folders > * enter msnp32.dll and hit enter to see if you have the file > * if you have it...rename it to msnp32.old, as it may just be corrupt and > you need a new copy > > Now you'll need to extract the necessary dll from your Windows 98 CD. Get > the CD and here are the instructions for that. Note that the file you need > is the msnp32.dll and the path it belong is would be c:\windows\system. > > Windows 98 and Windows 98 Second Edition > In Windows > > To extract files in Windows 98 or Windows 98 Second Edition, use the System > File Checker tool. To do this, follow these steps: > > * Click Start, and then click Run. > > * Type sfc, and then press ENTER. > > * Click Extract one file from installation disk. > > * In the Specify the system file you would like to restore box, type > drive:\windows\ path\ file (where drive is the drive on which the Windows > folder is installed, generally drive C, path is the location in the Windows > folder is the destination of the file that you are extracting, and file is > the file that you want to extract). > > * Click Start. Next to the Restore from box, click Browse, and then locate > the Windows installation files. If you are using an OEM version of Windows > 98 or Windows 98 Second Edition, the installation files are on the hard disk > in C:\Cabs, by default. If you are using a retail full version or upgrade > version, you can also insert the Windows installation CD-ROM into the CD-ROM > drive or DVD-ROM drive, and then locate the Windows installation files. > > * Click OK, and then follow the on-screen instructions. > > > OK...hopefully, you can successfully get the dll file off the CD and back > where it belongs. Now you need to make sure it's properly registered. So if > you did get the file...do this: > > * click Start, click Run, type "regsvr32 msnp32.dll" (without the quotation > marks), and then click OK. > > * you should get a message telling you the file has been registered. > > > Now click start and restart the computer and try to open Word and let us > know EXACTLY what errors, if any, you get. Chances are it may not be fixed > yet, but if we get you over that one error...then at least we can continue > from there. > > Let us know exactly what you do and exactly what happens, including all > details of any messages you get. > > GOOD LUCK!!! > > > Dian Chapman > Technical Consultant, Instructor, > Microsoft MVP & TechTrax Editor > > Word AutoForm eBook: http://www.mousetrax.com/books.html > Tutorial web site: http://www.mousetrax.com/techpage.html > TechTrax Ezine: http://www.mousetrax.com/techtrax/ > > > -----Original Message----- > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On > Behalf Of robert bushby > Sent: Friday, September 20, 2002 1:13 AM > To: mso@xxxxxxxxxxxxx > Subject: [mso] Re: Word 2000 fail > > > > Dian, > In answer to your suggestion about clearingout Temp etc.and rebooting as per > your article, I did it all but the Word 2000 disc still won't load. > Here are the previous details: This Compaq was purchased new Feb.2000, AMD > K6 - 2 at 500Mhz.8 GB and 64MB SDRAM which I had upgraded couple months ago > an extra 128MB. > It has Windows 98 se,Ms Works 2000 preinstalled and a Ms Word 2000 disc with > book and Product Key.There is no Office 2000 with it at all. > Word 2000 was installed, has worked satisfactorily all this time until last > week One of the boys went to open it to do assignments and it disappeared > instantly. After a few days we tried removing it and even used Smart > Uninstaller (but bits were left) and the disc wouldn't load up- no > messages,only a brief music bit and nothing at all happens. > The only strange thing happening is a message when booting up the computer > which says: unable to locate the dynamic link library Msnp32dll The system > cannot find the file specified.Some or all of the following feature is not > available:Microsoft Network. - whatever all that means!! > Well there it is - its a worry, to use Australian jargon.Thanks folks for > your assistance. Bob. > ----- Original Message ----- > From: Dian Chapman <dian@xxxxxxxxxxxxx> > To: <mso@xxxxxxxxxxxxx> > Sent: Friday, September 20, 2002 2:20 AM > Subject: [mso] Re: Word 2000 fail > > > > > > Robert... > > > > First of all...don't waste your time uninstalling and reinstalling > > Word...that RARELY fixes any problem since users don't know how to > > completely wipe the program from the disk, so several files remain, even > > when it's uninstalled. So before you go through dealing with an eraser > > program...lets start over here. > > > > I wasn't paying attention and Linda was on the mark with her initial > > suggestions. But sometimes a support person only hears the final results > > without hearing all the original details. > > > > So can you tell us a little history so we can try to drill down what the > > problem is, since the standard, quick fixes haven't helped. It may be > > something more serious, but it might also just be that something was > > done or not done that has been missed along the way. > > > > Before you go any further, go locate your TEMP directory and delete out > > any files in there. See this article for details: > > www.mousetrax.com/maintain.html > > > > If clearing out the TEMP dir and rebooting doesn't help...then come back > > and let us know some previous details. > > > > * Have you upgraded or installed anything else that might be related to > > a conflict? EVEN if YOU don't think something might be an issue, please > > tell us everything you've done to the computer before the problem > > started. > > > > * Is this a new computer? Has Word ever worked? If so, think about what > > you've done when it stopped working and what EXACTLY have the error > > messages been that you've received. > > > > Sometimes minor issues can get worse when uninstalling and reinstalling > > occurs before the minor issue is solved. So before you start ripping out > > files, lets see if we can start over and narrow this down. > > > > Let us know... > > > > Dian Chapman > > Technical Consultant, Instructor, > > Microsoft MVP & TechTrax Editor > > > > Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html > > Tutorial web site: http://www.mousetrax.com/techpage.html > > TechTrax Ezine: http://www.mousetrax.com/techtrax/ > > > > -----Original Message----- > > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On > > Behalf Of robert bushby > > Sent: Thursday, September 19, 2002 6:18 AM > > To: mso@xxxxxxxxxxxxx > > Subject: [mso] Re: Word 2000 fail > > > > > > > > Thanks linda, > > I did what you said and renamed the normal.dot but upon trying to load > > the disc it just played a bit of music and still wouldn't open. If > > there's something major wrong here, should I abandon attempts to solve > > the problem and put on the Compaq full restore disc and start off brand > > new again after copying what I can on the CDRWs.? What do you think?(Its > > a wonder this hasn't happened to other people - but maybe I shouldn't > > have removed Word 2000 and tried to find an answer beforehand!)Thanks, > > Bob. > > > > > > > > ----- Original Message ----- > > From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx> > > To: <mso@xxxxxxxxxxxxx> > > Sent: Thursday, September 19, 2002 12:27 PM > > Subject: [mso] Re: Word 2000 fail > > > > > > > > > > Robert....you weren't supposed to try to open the normal.dot > > > files....you should rename them (right click on them when you find > > > them in the Find Box and select "rename"...then name them something > > > like > > > normal.old) Then see if you can open Word. Word will make you a new > > > normal.dot when it can't find the old one. If it is normal.dot that > > is > > > causing your problem, this will fix it. If not, let us know and we'll > > > try something else. > > > > > > Linda > > > Publisher ~ ABC ~ All 'Bout Computers > > > Owner ~ Linda's Computer Stop http://personal-computer-tutor.com > > > FREE MS Office eBook Tutorial > > > http://personal-computer-tutor.com/library.htm > > > > > > > > > > > > -----Original Message----- > > > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On > > > Behalf Of robert bushby > > > Sent: Wednesday, September 18, 2002 6:32 PM > > > To: mso@xxxxxxxxxxxxx > > > Subject: [mso] Re: Word 2000 fail > > > > > > > > > > > > Thanks for your quick reply Linda. > > > I went to the Run for winword etc.but nothing happened.I then found > > the > > > Startup folder looked inside but it was empty.I went to templates and > > > found > > > 2 files;Normal opened the word and it shut immediately and ~$Normal > > had > > > a > > > file convesion box in unicode(UTF-8) which I didn't know what to do > > with > > > (me > > > just being an ignorant parent and the kids have now gone to > > school).The > > > Word > > > 2000 disk still won't load. > > > Any suggestions will be appreciated.Thanks.Bob. > > > > > > > > > ----- Original Message ----- > > > From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx> > > > To: <mso@xxxxxxxxxxxxx> > > > Sent: Wednesday, September 18, 2002 10:31 PM > > > Subject: [mso] Re: Word 2000 fail > > > > > > > > > > > > > > Could be a few things, Bob (tho I suspect it may be your normal.dot > > > > template)...go here and follow my directions....this should fix > > > it....if > > > > not, let us know: > > > > http://www.personal-computer-tutor.com/NNTWord.htm > > > > > > > > Linda > > > > > > > > > ************************************************************* > > > You are receiving this mail because you subscribed to > > mso@xxxxxxxxxxxxx or > > MicrosoftOffice@xxxxxxxxxxxxxxxx > > > > > > To send mail to the group, simply address it to mso@xxxxxxxxxxxxx > > > > > > To Unsubscribe from this group, send an email to > > > mso-request@xxxxxxxxxxxxx?Subject=unsubscribe > > > > > > Or, visit the group's homepage and use the dropdown menu. This will > > also > > allow you to change your email settings to digest or vacation (no mail). > > > //www.freelists.org/webpage/mso > > > > > > To be able to use the files section for sharing files with the group, > > send > > a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an > > invitation > > with instructions. Once you are a member of the files group, you can go > > here to upload/download files: > > > http://www.smartgroups.com/vault/msofiles > > > ************************************************************* > > > > ************************************************************* > > You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx > > or MicrosoftOffice@xxxxxxxxxxxxxxxx > > > > To send mail to the group, simply address it to mso@xxxxxxxxxxxxx > > > > To Unsubscribe from this group, send an email to > > mso-request@xxxxxxxxxxxxx?Subject=unsubscribe > > > > Or, visit the group's homepage and use the dropdown menu. This will > > also allow you to change your email settings to digest or vacation (no > > mail). > > //www.freelists.org/webpage/mso > > > > To be able to use the files section for sharing files with the group, > > send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an > > invitation with instructions. Once you are a member of the files group, > > you can go here to upload/download files: > > http://www.smartgroups.com/vault/msofiles > > ************************************************************* > > > > ************************************************************* > > You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or > MicrosoftOffice@xxxxxxxxxxxxxxxx > > > > To send mail to the group, simply address it to mso@xxxxxxxxxxxxx > > > > To Unsubscribe from this group, send an email to > > mso-request@xxxxxxxxxxxxx?Subject=unsubscribe > > > > Or, visit the group's homepage and use the dropdown menu. This will also > allow you to change your email settings to digest or vacation (no mail). > > //www.freelists.org/webpage/mso > > > > To be able to use the files section for sharing files with the group, send > a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation > with instructions. Once you are a member of the files group, you can go > here to upload/download files: > > http://www.smartgroups.com/vault/msofiles > > ************************************************************* > > ************************************************************* > You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or > MicrosoftOffice@xxxxxxxxxxxxxxxx > > To send mail to the group, simply address it to mso@xxxxxxxxxxxxx > > To Unsubscribe from this group, send an email to > mso-request@xxxxxxxxxxxxx?Subject=unsubscribe > > Or, visit the group's homepage and use the dropdown menu. This will also > allow you to change your email settings to digest or vacation (no mail). > //www.freelists.org/webpage/mso > > To be able to use the files section for sharing files with the group, send a > request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation > with instructions. Once you are a member of the files group, you can go > here to upload/download files: > http://www.smartgroups.com/vault/msofiles > ************************************************************* > > ************************************************************* > You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx > > To send mail to the group, simply address it to mso@xxxxxxxxxxxxx > > To Unsubscribe from this group, send an email to > mso-request@xxxxxxxxxxxxx?Subject=unsubscribe > > Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). > //www.freelists.org/webpage/mso > > To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: > http://www.smartgroups.com/vault/msofiles > ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx?Subject=unsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx?Subject=unsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************