[mso] Re: Word 2000 fail
- From: "Dian Chapman" <dian@xxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Mon, 23 Sep 2002 19:46:35 -0500
I'm well aware of restore disks, but you SHOULD get an original CD for
all the software you get...in case you have to F/Disk. You should be
able to start fresh.
Dian Chapman
Technical Consultant, Instructor,
Microsoft MVP & TechTrax Editor
Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
Tutorial web site: http://www.mousetrax.com/techpage.html
TechTrax Ezine: http://www.mousetrax.com/techtrax/
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf Of Donald C. Smith
Sent: Monday, September 23, 2002 7:17 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Word 2000 fail
Most restore discs have an option to refresh the install, which only
reinstalls (copies over) the original files without altering any new
programs or files. As a matter of fact I haven't seen a restore disc
without this option. Not to say there isn't one. You can put the
restore disc in and restart the computer and it should show available
install options. I was under the impression that the restore disc was
originally a MS requirement, so as not to have to burn as many OS discs,
but I could be wrong there too. (Ten cents times how many million?)
Thanks Don
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
Behalf Of Dian Chapman
Sent: Monday, September 23, 2002 7:55 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Word 2000 fail
Sorry to hear you have such a mess on your hands!
Allow me at this point to provide you with two important pieces of
advice:
1) Call Compaq and ask them why the hell they sold you a computer
WITHOUT an original copy of Windows 98...since you PAID FOR IT when you
bought the computer and DEMAND that they send you a backup copy of
Windows 98!
2) Tell your boys that if they touch that computer again and do ANYTHING
to it without your permission you'll break their fingers! <smirk>
Good luck!
Dian Chapman
Technical Consultant, Instructor,
Microsoft MVP & TechTrax Editor
Word AutoForm eBook: http://www.mousetrax.com/books.html
Tutorial web site: http://www.mousetrax.com/techpage.html
TechTrax Ezine: http://www.mousetrax.com/techtrax/
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
Behalf Of robert bushby
Sent: Monday, September 23, 2002 6:50 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Word 2000 fail
Thanks Dian,.
late getting back to you.I couldn't do anything with a Windows 98 se as
I have to borrow one.Compaq never supplied one only a Quick Restore disc
which will wipe everything. We got a file from a web site and then tried
to register it as you said but it gave a message : load library
(msnp32.dll) failed. Get last Error returns 0X00000002 - which means
nothing to me. Anyway I went to work and upon return something drastic
has happened to the computer.The boys backed up and copied lots of stuff
in case we lost it all and there's a massive loss of space down to 70
MB.what they did I don't know,but it looks like we'll just have to
eradicate everything and start afresh with the Restore disc. Many thanks
to you folk for all your attempts to save us. When I saw your jargon
things I thought LOL was Lots Of Love.So I send you that anyway! Bob.
----- Original Message -----
From: Dian Chapman <dian@xxxxxxxxxxxxx>
To: <mso@xxxxxxxxxxxxx>
Sent: Friday, September 20, 2002 6:06 PM
Subject: [mso] Re: Word 2000 fail
>
> OK...well, what a lot of that means is that you probably had a minor
> problem, but attempting to uninstall it and then using a third party
> uninstaller has turned what might have been a small problem...into
> what
now
> might be a mess. This is why you'll CONSTANTLY hear me say DON'T
> UNINSTALL/REINSTALL cos' it probably won't help and may make things
> worse!
>
> Sorry...don't mean to sound like doom...but I've seen it many times
> over
the
> years. A slight glitch turns into a mess due to "trying things." Hell,
> I
did
> it myself in years gone by...as Greg (who usually saved my butt from a
mess)
> can attest.
>
> So let's start with fixing this new problem and then work backwards.
> However, please DON'T "try anything" extra at this point, ok! ;-)
>
> First you need to get that DLL back and make sure it's registered. So
> do
> this:
>
> * click Start and then click Find/Files or folders
> * enter msnp32.dll and hit enter to see if you have the file
> * if you have it...rename it to msnp32.old, as it may just be corrupt
> and you need a new copy
>
> Now you'll need to extract the necessary dll from your Windows 98 CD.
> Get the CD and here are the instructions for that. Note that the file
> you need is the msnp32.dll and the path it belong is would be
> c:\windows\system.
>
> Windows 98 and Windows 98 Second Edition
> In Windows
>
> To extract files in Windows 98 or Windows 98 Second Edition, use the
System
> File Checker tool. To do this, follow these steps:
>
> * Click Start, and then click Run.
>
> * Type sfc, and then press ENTER.
>
> * Click Extract one file from installation disk.
>
> * In the Specify the system file you would like to restore box, type
> drive:\windows\ path\ file (where drive is the drive on which the
> Windows folder is installed, generally drive C, path is the location
> in the
Windows
> folder is the destination of the file that you are extracting, and
> file is the file that you want to extract).
>
> * Click Start. Next to the Restore from box, click Browse, and then
> locate the Windows installation files. If you are using an OEM version
> of Windows 98 or Windows 98 Second Edition, the installation files are
> on the hard
disk
> in C:\Cabs, by default. If you are using a retail full version or
> upgrade version, you can also insert the Windows installation CD-ROM
> into the
CD-ROM
> drive or DVD-ROM drive, and then locate the Windows installation
> files.
>
> * Click OK, and then follow the on-screen instructions.
>
>
> OK...hopefully, you can successfully get the dll file off the CD and
> back where it belongs. Now you need to make sure it's properly
> registered. So
if
> you did get the file...do this:
>
> * click Start, click Run, type "regsvr32 msnp32.dll" (without the
quotation
> marks), and then click OK.
>
> * you should get a message telling you the file has been registered.
>
>
> Now click start and restart the computer and try to open Word and let
> us know EXACTLY what errors, if any, you get. Chances are it may not
> be fixed yet, but if we get you over that one error...then at least we
> can continue from there.
>
> Let us know exactly what you do and exactly what happens, including
> all details of any messages you get.
>
> GOOD LUCK!!!
>
>
> Dian Chapman
> Technical Consultant, Instructor,
> Microsoft MVP & TechTrax Editor
>
> Word AutoForm eBook: http://www.mousetrax.com/books.html
> Tutorial web site: http://www.mousetrax.com/techpage.html
> TechTrax Ezine: http://www.mousetrax.com/techtrax/
>
>
> -----Original Message-----
> From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]On
> Behalf Of robert bushby
> Sent: Friday, September 20, 2002 1:13 AM
> To: mso@xxxxxxxxxxxxx
> Subject: [mso] Re: Word 2000 fail
>
>
>
> Dian,
> In answer to your suggestion about clearingout Temp etc.and rebooting
> as
per
> your article, I did it all but the Word 2000 disc still won't load.
> Here are the previous details: This Compaq was purchased new Feb.2000,
> AMD K6 - 2 at 500Mhz.8 GB and 64MB SDRAM which I had upgraded couple
> months
ago
> an extra 128MB.
> It has Windows 98 se,Ms Works 2000 preinstalled and a Ms Word 2000
> disc
with
> book and Product Key.There is no Office 2000 with it at all. Word 2000
> was installed, has worked satisfactorily all this time until
last
> week One of the boys went to open it to do assignments and it
> disappeared instantly. After a few days we tried removing it and even
> used Smart Uninstaller (but bits were left) and the disc wouldn't load
> up- no messages,only a brief music bit and nothing at all happens. The
> only strange thing happening is a message when booting up the computer
> which says: unable to locate the dynamic link library Msnp32dll The
> system cannot find the file specified.Some or all of the following
> feature is not available:Microsoft Network. - whatever all that
> means!! Well there it is - its a worry, to use Australian
> jargon.Thanks folks for your assistance. Bob.
> ----- Original Message -----
> From: Dian Chapman <dian@xxxxxxxxxxxxx>
> To: <mso@xxxxxxxxxxxxx>
> Sent: Friday, September 20, 2002 2:20 AM
> Subject: [mso] Re: Word 2000 fail
>
>
> >
> > Robert...
> >
> > First of all...don't waste your time uninstalling and reinstalling
> > Word...that RARELY fixes any problem since users don't know how to
> > completely wipe the program from the disk, so several files remain,
> > even when it's uninstalled. So before you go through dealing with an
> > eraser program...lets start over here.
> >
> > I wasn't paying attention and Linda was on the mark with her initial
> > suggestions. But sometimes a support person only hears the final
> > results without hearing all the original details.
> >
> > So can you tell us a little history so we can try to drill down what
> > the problem is, since the standard, quick fixes haven't helped. It
> > may be something more serious, but it might also just be that
> > something was done or not done that has been missed along the way.
> >
> > Before you go any further, go locate your TEMP directory and delete
> > out any files in there. See this article for details:
> > www.mousetrax.com/maintain.html
> >
> > If clearing out the TEMP dir and rebooting doesn't help...then come
> > back and let us know some previous details.
> >
> > * Have you upgraded or installed anything else that might be related
> > to a conflict? EVEN if YOU don't think something might be an issue,
> > please tell us everything you've done to the computer before the
> > problem started.
> >
> > * Is this a new computer? Has Word ever worked? If so, think about
> > what you've done when it stopped working and what EXACTLY have the
> > error messages been that you've received.
> >
> > Sometimes minor issues can get worse when uninstalling and
> > reinstalling occurs before the minor issue is solved. So before you
> > start ripping out files, lets see if we can start over and narrow
> > this down.
> >
> > Let us know...
> >
> > Dian Chapman
> > Technical Consultant, Instructor,
> > Microsoft MVP & TechTrax Editor
> >
> > Word AutoForm/VBA eBook: http://www.mousetrax.com/books.html
> > Tutorial web site: http://www.mousetrax.com/techpage.html
> > TechTrax Ezine: http://www.mousetrax.com/techtrax/
> >
> > -----Original Message-----
> > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
> > Behalf Of robert bushby
> > Sent: Thursday, September 19, 2002 6:18 AM
> > To: mso@xxxxxxxxxxxxx
> > Subject: [mso] Re: Word 2000 fail
> >
> >
> >
> > Thanks linda,
> > I did what you said and renamed the normal.dot but upon trying to
> > load the disc it just played a bit of music and still wouldn't open.
> > If there's something major wrong here, should I abandon attempts to
> > solve the problem and put on the Compaq full restore disc and start
> > off brand new again after copying what I can on the CDRWs.? What do
> > you think?(Its a wonder this hasn't happened to other people - but
> > maybe I shouldn't have removed Word 2000 and tried to find an answer
> > beforehand!)Thanks, Bob.
> >
> >
> >
> > ----- Original Message -----
> > From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > To: <mso@xxxxxxxxxxxxx>
> > Sent: Thursday, September 19, 2002 12:27 PM
> > Subject: [mso] Re: Word 2000 fail
> >
> >
> > >
> > > Robert....you weren't supposed to try to open the normal.dot
> > > files....you should rename them (right click on them when you find
> > > them in the Find Box and select "rename"...then name them
> > > something like
> > > normal.old) Then see if you can open Word. Word will make you a
> > > new normal.dot when it can't find the old one. If it is
> > > normal.dot that
> > is
> > > causing your problem, this will fix it. If not, let us know and
> > > we'll try something else.
> > >
> > > Linda
> > > Publisher ~ ABC ~ All 'Bout Computers
> > > Owner ~ Linda's Computer Stop http://personal-computer-tutor.com
> > > FREE MS Office eBook Tutorial
> > > http://personal-computer-tutor.com/library.htm
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx]
> > > On Behalf Of robert bushby
> > > Sent: Wednesday, September 18, 2002 6:32 PM
> > > To: mso@xxxxxxxxxxxxx
> > > Subject: [mso] Re: Word 2000 fail
> > >
> > >
> > >
> > > Thanks for your quick reply Linda.
> > > I went to the Run for winword etc.but nothing happened.I then
> > > found
> > the
> > > Startup folder looked inside but it was empty.I went to templates
> > > and found 2 files;Normal opened the word and it shut immediately
> > > and ~$Normal
> > had
> > > a
> > > file convesion box in unicode(UTF-8) which I didn't know what to
> > > do
> > with
> > > (me
> > > just being an ignorant parent and the kids have now gone to
> > school).The
> > > Word
> > > 2000 disk still won't load.
> > > Any suggestions will be appreciated.Thanks.Bob.
> > >
> > >
> > > ----- Original Message -----
> > > From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > > To: <mso@xxxxxxxxxxxxx>
> > > Sent: Wednesday, September 18, 2002 10:31 PM
> > > Subject: [mso] Re: Word 2000 fail
> > >
> > >
> > > >
> > > > Could be a few things, Bob (tho I suspect it may be your
> > > > normal.dot template)...go here and follow my directions....this
> > > > should fix
> > > it....if
> > > > not, let us know:
> > > > http://www.personal-computer-tutor.com/NNTWord.htm
> > > >
> > > > Linda
> > >
> > >
> > > *************************************************************
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