Thanks for your quick reply Linda. I went to the Run for winword etc.but nothing happened.I then found the Startup folder looked inside but it was empty.I went to templates and found 2 files;Normal opened the word and it shut immediately and ~$Normal had a file convesion box in unicode(UTF-8) which I didn't know what to do with (me just being an ignorant parent and the kids have now gone to school).The Word 2000 disk still won't load. Any suggestions will be appreciated.Thanks.Bob. ----- Original Message ----- From: Linda F. Johnson <linda@xxxxxxxxxxxxxxxxxxxxxxxxxxx> To: <mso@xxxxxxxxxxxxx> Sent: Wednesday, September 18, 2002 10:31 PM Subject: [mso] Re: Word 2000 fail > > Could be a few things, Bob (tho I suspect it may be your normal.dot > template)...go here and follow my directions....this should fix it....if > not, let us know: > http://www.personal-computer-tutor.com/NNTWord.htm > > Linda > Publisher ~ ABC ~ All 'Bout Computers > Owner ~ Linda's Computer Stop > http://personal-computer-tutor.com > FREE MS Office eBook Tutorial > http://personal-computer-tutor.com/library.htm > > > > -----Original Message----- > From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On > Behalf Of robert bushby > Sent: Wednesday, September 18, 2002 5:47 AM > To: mso@xxxxxxxxxxxxx > Subject: [mso] Word 2000 fail > > > G'day folks, > Our family is in chaos.School assignments derailed! Our Word 2000 > suddenly decided to disappear after it opened. > We removed it and tried to re-install our Word 2000 disc we received > when we bought the Windows 98 se 18 months ago. the brief burst of music > played but NOTHING else happened.It didn't open and no messages or error > notices. > Can anyone advise us what is happening? Everything else on the computer > is fine. > Thanks a lot, Bob Bushby. > > > ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx?Subject=unsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************