Craig agree with you... Lost count of the times I've seen users try to do just what you described (...Shift and click with the mouse at exactly the same time, thereby often failing to Shift+click correctly...) with the result that nothing happens and they start calling the pc or the software rude names. So my instruction would be something like "... hold down the SHIFT key and (left/right) click with the mouse..." More verbose but quite clear (IMO) dave *********************************************** Dave Lazzari System Administrator Therapeutic Goods Administration TGA Laboratories Laboratory Information Services 136 Narrabundah Lane Symonston ACT 2609 PO Box 100 (MDP 122) Woden ACT 2606 Australia W: http://www.tga.gov.au ********************************************** ******************************************************************************** "Important: This transmission is intended only for the use of the addressee and may contain confidential or legally privileged information. If you are not the intended recipient, you are notified that any use or dissemination of this communication is strictly prohibited. If you receive this transmission in error please notify the author immediately and delete all copies of this transmission." ******************************************************************************** ************************************************** To post a message to austechwriter, send the message to austechwriter@xxxxxxxxxxxxxx To subscribe to austechwriter, send a message to austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field. To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field. To search the austechwriter archives, go to www.freelists.org/archives/austechwriter To contact the list administrator, send a message to austechwriter-admins@xxxxxxxxxxxxx **************************************************