[amayausers] Re: HELP!
- From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Fri, 11 Feb 2005 15:46:36 -0600
Put me at the top of your list. I did get a call back from Melco and the
tech is coming from Iowa. I think my hunch might be right on.
Wendy Solomonson
Itchin' To Stitch
Arlington, MN
(507)964-2224
----- Original Message -----
From: "Marty Bies" <mbies@xxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Friday, February 11, 2005 3:29 PM
Subject: [amayausers] Re: HELP!
> The closer we get to the end of the warranty the more my desire to get
> trained. You will be the first to know, Wendy. :)
>
> Marty
> J2H Design
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch
> Sent: Friday, February 11, 2005 9:48 AM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] Re: HELP!
>
> GO TO TRAINING!!!! I wonder if you would then be the closet tech for MN.
> I haven't heard back from Melco yet and I'm getting really nervous about
> my backup of work. Users are saying is could take weeks for someone to
> get here? I hope that will not be the case or I will be very steamed.
> Wendy Solomonson
> Itchin' To Stitch
> Arlington, MN
> (507)964-2224
> ----- Original Message -----
> From: "Marty Bies" <mbies@xxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Friday, February 11, 2005 9:09 AM
> Subject: [amayausers] Re: HELP!
>
>
> > Considering that the rotary hook is a consumable, how often should it
> be
> > checked for timing, wear, etc.? Only when you have problems or is
> there
> > a timer for something more than oiling it?
> >
> > I have had to set the timing on ours once before (one of the screws
> fell
> > out of it), it wasn't that hard to do and it certainly helped reduce
> > problems.
> >
> > Wendy, I have plans on becoming a tech but I am not able to make the
> > commitment yet. We are in Elk River, MN. I am hoping I will be able
> go
> > to the training next year. It is a bit of a catch 22. Its easier to
> > sell Amayas into an area that has close tech support. And it's easier
> > to justify going thruogh the expense of becoming a tech if there are
> > more Amayas in a territory to support.
> >
> > Marty
> > J2H Design
> >
> >
> > -----Original Message-----
> > From: amayausers-bounce@xxxxxxxxxxxxx
> > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Susan Davidson
> > Sent: Thursday, February 10, 2005 8:35 PM
> > To: amayausers@xxxxxxxxxxxxx
> > Subject: [amayausers] Re: HELP!
> >
> > Wendy,
> >
> > If it is your rotary hook, you will also have to pay for the time it
> =3D3D
> > takes the Tech to put it in and time it. I just had a service call,
> the
> > Tech =3D3D came from Napa, about 30 miles, with a cost of $100 for
> travel.
> > The problem =3D3D was the rotary hook, and that was about another $80
> and
> > retainer - couple of =3D3D $ plus the time at approx $85 an hour. Of
> > course, there is no partial billing. The rotary hook is considered a
> > consumable and therefore, not under warranty. I have to still receive
> > the bill so can't give you an =3D3D exact figure. I received my =
> machine
> =3D
> > in
> > June 2004. I called-in for the =3D3D service call around middle of =
> =3D
> > January,
> > and the tech came on 3 Feb. The service =3D3D rep that I called
> returned =3D
> > my
> > call in a day or two of my making it =3D3D (excluding weekends). I
> spoke
> > with Sally at (303)474-1180. =3D3D20
> >
> > Susan Davidson
> > Sewfly Embroidery
> >
> >
> > -----Original Message-----
> > From: amayausers-bounce@xxxxxxxxxxxxx
> > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch
> > Sent: Thursday, February 10, 2005 10:49 AM
> > To: Amaya User Group
> > Subject: [amayausers] HELP!
> >
> >
> > I am having nothing but problems with my Amaya. I can not get through
> =3D
> > =3D3D
> > any design without multiple threadbreaks, looping thread, trimmers not
> =3D
> > =3D3D
> > trimming all the way. I put in a call to Melco yesterday and talked
> with
> > Tech =3D3D support over the phone. We finally determined a service =
> call
> is
> > in order. I have =3D3D yet to hear from them. Is this typical? I am =
> =3D
> > terrifed
> > to put anything on my machine because of all the things I've already
> > ruined trying to =3D3D troubleshoot on my own. Because my machine is =
> =3D
> > still
> > under warranty I feel like my =3D3D hands are tied and I'm at the =
> mercy
> of
> > Melco right now waiting for a return =3D3D call.
> > I've got a ton of stuff to get out of here and an unreliable machine
> at
> > =3D3D this point. I'm running a beautifully digitzed design that I've
> run
> > numerous times before on the same garments with the same machine
> > parameters. As =3D3D I stand and watch the machine sew this design =
> I've
> > been noticing it sends =3D3D out a a loop of thread down the hole just =
> =3D
> > above
> > where it enters under the threadfeed rolle r and I end up with a
> > threadbreak or a loop in the =3D3D design.
> > This is happening on every needle that I have tried so far. I've
> changed
> > material thickness and adjusted the bobbin tension and nothing seems
> to
> > help. I am confident it is not related to the design. Any suggestions
> on
> > what to check next? Wendy Solomonson Itchin' To Stitch Arlington, MN
> > (507)964-2224 =3D3D20
> >
> >
> >
> >
> >
>
>
>
>
>
>
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