Wendy, If it is your rotary hook, you will also have to pay for the time it = takes the Tech to put it in and time it. I just had a service call, the Tech = came from Napa, about 30 miles, with a cost of $100 for travel. The problem = was the rotary hook, and that was about another $80 and retainer - couple of = $ plus the time at approx $85 an hour. Of course, there is no partial billing. The rotary hook is considered a consumable and therefore, not under warranty. I have to still receive the bill so can't give you an = exact figure. I received my machine in June 2004. I called-in for the = service call around middle of January, and the tech came on 3 Feb. The service = rep that I called returned my call in a day or two of my making it = (excluding weekends). I spoke with Sally at (303)474-1180. =20 Susan Davidson Sewfly Embroidery -----Original Message----- From: amayausers-bounce@xxxxxxxxxxxxx [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch Sent: Thursday, February 10, 2005 10:49 AM To: Amaya User Group Subject: [amayausers] HELP! I am having nothing but problems with my Amaya. I can not get through = any design without multiple threadbreaks, looping thread, trimmers not = trimming all the way. I put in a call to Melco yesterday and talked with Tech = support over the phone. We finally determined a service call is in order. I have = yet to hear from them. Is this typical? I am terrifed to put anything on my machine because of all the things I've already ruined trying to = troubleshoot on my own. Because my machine is still under warranty I feel like my = hands are tied and I'm at the mercy of Melco right now waiting for a return = call. I've got a ton of stuff to get out of here and an unreliable machine at = this point. I'm running a beautifully digitzed design that I've run numerous times before on the same garments with the same machine parameters. As = I stand and watch the machine sew this design I've been noticing it sends = out a a loop of thread down the hole just above where it enters under the threadfeed rolle r and I end up with a threadbreak or a loop in the = design. This is happening on every needle that I have tried so far. I've changed material thickness and adjusted the bobbin tension and nothing seems to help. I am confident it is not related to the design. Any suggestions on what to check next? Wendy Solomonson Itchin' To Stitch Arlington, MN (507)964-2224 =20