[amayausers] Re: HELP!
- From: "frank davis" <fadavis@xxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Thu, 10 Feb 2005 14:02:30 -0500
Wendy,
What kind of thread are you using and how old. In answer to how long it
takes for a tech to call, that depends on how busy he is and how soon Melco
can get in touch with him to call you. Unfortunately I'm not in your part
of the country.
Frank,
Force Ten Embroidery
AMAYA Tech
----- Original Message -----
From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
To: "Amaya User Group" <amayausers@xxxxxxxxxxxxx>
Sent: Thursday, February 10, 2005 1:49 PM
Subject: [amayausers] HELP!
>I am having nothing but problems with my Amaya. I can not get through any
>design without multiple threadbreaks, looping thread, trimmers not trimming
>all the way. I put in a call to Melco yesterday and talked with Tech
>support over the phone. We finally determined a service call is in order. I
>have yet to hear from them. Is this typical? I am terrifed to put anything
>on my machine because of all the things I've already ruined trying to
>troubleshoot on my own. Because my machine is still under warranty I feel
>like my hands are tied and I'm at the mercy of Melco right now waiting for
>a return call. I've got a ton of stuff to get out of here and an unreliable
>machine at this point. I'm running a beautifully digitzed design that I've
>run numerous times before on the same garments with the same machine
>parameters. As I stand and watch the machine sew this design I've been
>noticing it sends out a a loop of thread down the hole just above where it
>enters under the threadfeed rolle
> r and I end up with a threadbreak or a loop in the design. This is
> happening on every needle that I have tried so far. I've changed material
> thickness and adjusted the bobbin tension and nothing seems to help. I am
> confident it is not related to the design. Any suggestions on what to
> check next?
> Wendy Solomonson
> Itchin' To Stitch
> Arlington, MN
> (507)964-2224
>
>
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