[amayausers] Re: HELP!
- From: "Linen Barn" <linen@xxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Fri, 11 Feb 2005 08:37:28 -0800
Wendy,
I would call them back to check and see where they are at. My tech is
semi-retired and usually makes it here within a few days. I think alot
depends on what area you are in. They need to at least get one scheduled
and contact you so you know what to do with your orders until you get it
fixed. I would imagine its alot tougher on someone in a single head shop
when their machine breaks.
Good luck :)
Aaron Sargent
The Linen Barn
linen@xxxxxxxxxxx
Medford, Oregon
----- Original Message -----
From: "Itchin To Stitch" <itchin@xxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Friday, February 11, 2005 7:47 AM
Subject: [amayausers] Re: HELP!
> GO TO TRAINING!!!! I wonder if you would then be the closet tech for MN. I
> haven't heard back from Melco yet and I'm getting really nervous about my
> backup of work. Users are saying is could take weeks for someone to get
> here? I hope that will not be the case or I will be very steamed.
> Wendy Solomonson
> Itchin' To Stitch
> Arlington, MN
> (507)964-2224
> ----- Original Message -----
> From: "Marty Bies" <mbies@xxxxxxxxxx>
> To: <amayausers@xxxxxxxxxxxxx>
> Sent: Friday, February 11, 2005 9:09 AM
> Subject: [amayausers] Re: HELP!
>
>
> > Considering that the rotary hook is a consumable, how often should it be
> > checked for timing, wear, etc.? Only when you have problems or is there
> > a timer for something more than oiling it?
> >
> > I have had to set the timing on ours once before (one of the screws fell
> > out of it), it wasn't that hard to do and it certainly helped reduce
> > problems.
> >
> > Wendy, I have plans on becoming a tech but I am not able to make the
> > commitment yet. We are in Elk River, MN. I am hoping I will be able go
> > to the training next year. It is a bit of a catch 22. Its easier to
> > sell Amayas into an area that has close tech support. And it's easier
> > to justify going thruogh the expense of becoming a tech if there are
> > more Amayas in a territory to support.
> >
> > Marty
> > J2H Design
> >
> >
> > -----Original Message-----
> > From: amayausers-bounce@xxxxxxxxxxxxx
> > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Susan Davidson
> > Sent: Thursday, February 10, 2005 8:35 PM
> > To: amayausers@xxxxxxxxxxxxx
> > Subject: [amayausers] Re: HELP!
> >
> > Wendy,
> >
> > If it is your rotary hook, you will also have to pay for the time it =3D
> > takes the Tech to put it in and time it. I just had a service call, the
> > Tech =3D came from Napa, about 30 miles, with a cost of $100 for travel.
> > The problem =3D was the rotary hook, and that was about another $80 and
> > retainer - couple of =3D $ plus the time at approx $85 an hour. Of
> > course, there is no partial billing. The rotary hook is considered a
> > consumable and therefore, not under warranty. I have to still receive
> > the bill so can't give you an =3D exact figure. I received my machine =
> > in
> > June 2004. I called-in for the =3D service call around middle of =
> > January,
> > and the tech came on 3 Feb. The service =3D rep that I called returned
=
> > my
> > call in a day or two of my making it =3D (excluding weekends). I spoke
> > with Sally at (303)474-1180. =3D20
> >
> > Susan Davidson
> > Sewfly Embroidery
> >
> >
> > -----Original Message-----
> > From: amayausers-bounce@xxxxxxxxxxxxx
> > [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Itchin To Stitch
> > Sent: Thursday, February 10, 2005 10:49 AM
> > To: Amaya User Group
> > Subject: [amayausers] HELP!
> >
> >
> > I am having nothing but problems with my Amaya. I can not get through =
> > =3D
> > any design without multiple threadbreaks, looping thread, trimmers not =
> > =3D
> > trimming all the way. I put in a call to Melco yesterday and talked with
> > Tech =3D support over the phone. We finally determined a service call is
> > in order. I have =3D yet to hear from them. Is this typical? I am =
> > terrifed
> > to put anything on my machine because of all the things I've already
> > ruined trying to =3D troubleshoot on my own. Because my machine is =
> > still
> > under warranty I feel like my =3D hands are tied and I'm at the mercy of
> > Melco right now waiting for a return =3D call.
> > I've got a ton of stuff to get out of here and an unreliable machine at
> > =3D this point. I'm running a beautifully digitzed design that I've run
> > numerous times before on the same garments with the same machine
> > parameters. As =3D I stand and watch the machine sew this design I've
> > been noticing it sends =3D out a a loop of thread down the hole just =
> > above
> > where it enters under the threadfeed rolle r and I end up with a
> > threadbreak or a loop in the =3D design.
> > This is happening on every needle that I have tried so far. I've changed
> > material thickness and adjusted the bobbin tension and nothing seems to
> > help. I am confident it is not related to the design. Any suggestions on
> > what to check next? Wendy Solomonson Itchin' To Stitch Arlington, MN
> > (507)964-2224 =3D20
> >
> >
> >
> >
> >
>
>
>
>
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